Get in touch

Contact

Pick the channel that fits your inquiry. We respond within 5 working days.

CASRAI is a small, deliberately lean operation, so response times vary a little by channel. Editorial and press inboxes are checked most days and typically answered within two business days; working-group, membership, legal, accessibility and technical inboxes run on a five-working-day acknowledgement cycle, in line with the operating model described on the team page. Most substantive standards work happens inside the community rather than through a central office, so if your question is about who is responsible for a decision rather than how to reach a channel, the team page explains how CASRAI is staffed and the editorial board page covers who ratifies releases, adjudicates contested entries, and signs joint statements with federation partners.

Help & support

Regulatory Radar subscribers: for billing, seats, access or a problem with an answer, email [email protected] from the address on your subscription. The quick answers below cover the most common questions.

How do I cancel, update my card or get an invoice?: Open your Regulatory Radar dashboard and choose Manage subscription. That opens the billing portal, where you can cancel, change your card and download invoices. After cancelling, access continues to the end of the period you have paid for; there are no partial refunds.
I paid but my account shows no subscription.: The subscription is linked by the exact email address used at checkout. Sign in with that address, or email [email protected] from it and we will link it by hand. Please don’t start a second checkout.
How many questions can I ask, and can I use the API?: 150 Ask CASRAI questions a day per subscriber, reset daily. The same allowance covers questions asked through your own API keys and the MCP server; see API keys and the MCP guide.
How do I stop the weekday digest email?: Subscribers get a digest on weekdays when something new is published (it has been sending since 28 September 2026). Switch it off on your Regulatory Radar dashboard, under Subscription & preferences. Team seat members who can’t find the switch can email [email protected].