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See a Doctor in Trujillo Alto and Canóvanas: Video, ERs and Pharmacies

Before you set out to find a doctor in Trujillo Alto, know that the NeoMed ER in town is open only Monday to Friday, 6 a.m. to 5 p.m. At night and on weekends, the nearest verified 24-hour ERs are in Cupey and on Route 3 in Carolina. For a cold, fever, UTI or refill, Dr. Diana Nieves Castro, MD, sees patients of all ages by video at home.

Trujillo Alto and Canóvanas, Puerto Rico$79Doctor visit

Can we help by telehealth?YesWe can help by telehealth.

Is it an emergency? Call 911.

Doctor visit: $79 — Book See prices and what each includes

Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.

See the cancellation policy

You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.

If you choose a time less than 24 hours away, it can't be cancelled or changed.

If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.

Telehealth only

We are a telehealth-only service: we have no office or clinic in this area or anywhere else in Puerto Rico. If you need to be seen in person, this guide shows where to go.

Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

Chest pain, shortness of breath or stroke signs
A child who is struggling to breathe, hard to wake or cannot keep fluids down
Fever with severe belly pain, repeated vomiting, or bleeding gums or nose
Very high or very low blood sugar with confusion

Call 911

Help lines

Warning signs: when to go to the ER

On this page (9)

A doctor in Trujillo Alto: the NeoMed ER keeps daytime hours

NeoMed Center Trujillo Alto. Its official page says: "Sala de Emergencias – Lunes a viernes de 6:00 a.m. a 5:00 p.m." (Monday to Friday, 6 a.m. to 5 p.m.). It is not open at night, on Saturdays or on Sundays. The page gives no address or phone.

The federal provider registry (NPI) lists it at 130 Calle Carite, Urb. Lago Alto. The phone there, 787-737-2311, is the same for every NeoMed center, so it is a central line, not the ER's. It is not affiliated with us.

Before you leave home

Why a video visit

For anything that isn’t an emergency, compare what each option takes.

Why a video visit
Comparison	Video visit	Emergency room	CDT or doctor’s office
Getting there	From home: join from your phone, tablet or computer.	Drive and find parking.	Drive and find parking.
Waiting room	Skip the waiting room: join from wherever you are in Puerto Rico.	Yes, a waiting room.	Yes, a waiting room.
Hours and time	Every day, any time (Puerto Rico time). Video doctor visits 24/7 — book online and choose your time right away.	In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).^1,2	An in-person visit takes about 2 hours on average, including travel.³
Price	$79 visit · $49 follow-up · $35 forms. You see it before you pay; no insurance needed.	Depends on your insurance and on what is done.	Depends on your insurance and on what is done.
Language	Spanish or English, with the same doctor.	Depends on the place.	Depends on the place.
Prescriptions	If appropriate, the doctor prescribes and we send your prescription to your pharmacy.	Yes, if needed.	Yes, if needed.
When to go in person	If the doctor needs to examine you in person or run a test, she tells you and guides you.	In an emergency: chest pain, trouble breathing, weakness on one side or bleeding that won’t stop. Call 911.	If you need stitches, an X-ray or a test on the spot.

For problems that are not emergencies. In an emergency, call 911.

Table sources

1. CMS Care Compare, “Timely and Effective Care – State”, measure OP-18b: median time in the emergency department, arrival to departure, for patients sent home (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
2. CMS Care Compare, “Timely and Effective Care – National”, measure OP-18b (US figure) (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
3. Ray KN et al., “Opportunity costs of ambulatory medical care in the United States,” Am J Manag Care 2015;21(8):567-74 (US data, 2003–2010) (opens in a new tab) (accessed 2026-10-02)

We found no published source for what a patient pays at an ER or a CDT in Puerto Rico, so we give no figure.

Nights and weekends: the nearest 24-hour ERs

In an emergency call 911; the ambulance crew decides where to take the patient. These are hospital ERs we checked on each hospital's website:

Hospital Episcopal San Lucas Metro, Cupey (the former HIMA Cupey site), Carr. 844 Km 0.5, San Juan. Phone 787-761-8383. Its page advertises a "Sala de Emergencias 24/7" (24/7 ER) but does not say whether it sees children. More options on our San Juan neighborhoods page.
Hospital UPR Dr. Federico Trilla, Route 3 Km 8.3, Ave. 65 de Infantería, Carolina. Phone 787-757-1800. Per its website, a 24/7 ER and a separate pediatric ER. Extended-hours urgent care in the neighboring municipality is on our SJU airport-area page.

An ER for emergencies, video for the rest: Trujillo Alto and Canóvanas

Looking for a CDT or an ER near Trujillo Alto? First decide whether it is an emergency; see what a CDT is and when to go. We could not verify any CDT with a 24-hour ER in Trujillo Alto or Canóvanas, so plan it this way:

Emergency: chest pain, shortness of breath or stroke signs: call 911. For something urgent on a weekday daytime, the NeoMed ER (6 a.m.–5 p.m.); at night or on the weekend, the 24-hour ERs above.
Everything else: a cold, fever, sore throat, UTI, rash or refill. The doctor sees you by video at home; see virtual urgent care.
At night or on the weekend: a doctor online 24/7 by video for anything that is not an emergency.

Canóvanas: a CDT we could not verify

The federal provider registry still lists a "CDT de Canóvanas" on Ave. Corchado, but that record has not been updated since 2016, and we could not confirm whether it is open, who runs it or its hours. So we do not publish its phone; we would rather not send you to a locked door. Federal hospital data (CMS) also lists no hospital in Canóvanas.

If you live in Canóvanas and it is not an emergency, the doctor sees you by video and you skip the drive on PR-3 or PR-66. If it is, call 911. Unsure which you need? Read where to go when you are sick.

Pharmacies in Trujillo Alto and Canóvanas: when the counter opens

No pharmacy in either town has a 24-hour counter, and Farmacias Caridad has no store in either. From the Walgreens locator, which shows opening times only:

Walgreens, Plaza Encantada, Urb. Encantada, Trujillo Alto, 787-748-0013: store opens 7 a.m., pharmacy counter 9 a.m.
Walgreens, PR-181 and PR-850, Trujillo Alto, 787-283-3545: store opens 7 a.m., pharmacy counter 8 a.m.
Walgreens, 17000 Route 3, Canóvanas, 787-957-8050: store opens 7 a.m., pharmacy counter 9 a.m.
Walgreens, 150 Route 857, Carolina, 2 miles from Canóvanas per the locator, 787-701-0808, and Walgreens, 200 Ave Fragoso, Carolina, 4.7 miles from Trujillo Alto: the stores are open 24 hours, but the pharmacy counters open at 7 a.m.
Farmacia Caridad Colobos, 830 Route 857, Carolina, 787-701-2190: the shop floor is open until 10 p.m., but the counter closes at 7 p.m. on weekdays and 5 p.m. on weekends.

Nearest 24-hour pharmacy counter to Trujillo Alto: Walgreens, 2505 Carr 841, Guaynabo (787-287-0528), or Walgreens, 101 Carr 1, in Caguas (787-744-2905), both 6.1 miles per the Walgreens locator (not drive times) and both with a 1:30–2 a.m. meal break. From Canóvanas, the locator showed no 24-hour counter among its five nearest results.

Sick at night in Trujillo Alto or Canóvanas

Night starts early here: NeoMed closes at 5 p.m. on weekdays and is shut all weekend, and no pharmacy counter in either town opens overnight. Work through it in this order:

Is it an emergency? Chest pain, shortness of breath, stroke signs, or very high or low blood sugar with confusion: call 911. San Lucas Metro in Cupey and Federico Trilla on Route 3 are open 24 hours.
A very sick child? Federico Trilla has a separate pediatric ER. For anything that is not an emergency, the doctor sees children of all ages by video: see video visits for children.
Need a prescription filled tonight? The nearest 24-hour counters to Trujillo Alto are on PR-841 in Guaynabo and PR-1 in Caguas, closed 1:30–2 a.m. Call before you drive.
Something over the counter? The Walgreens stores on Route 857 and Ave Fragoso in Carolina are open 24 hours.
Not an emergency? Video doctor visits 24/7 — book online and choose your time right away. See virtual urgent care.

Doctor in Trujillo Alto by video: how we care for you

Dr. Diana Nieves Castro, MD, is a general practice physician licensed in Puerto Rico, with several years of emergency-department experience. She sees adults and children of all ages by video, in English or Spanish. She evaluates, diagnoses and treats; if needed, she gives you a lab order for a lab near you, such as a strep, urine or blood test. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. Trujillo Alto and Canóvanas residents reach the same island-wide telehealth service as the rest of the metro area.

We send you a secure video link; it works on your phone, tablet or computer. You just need to be in Puerto Rico during the visit. Anyone under 21 needs a parent or legal guardian on the video, with ID. Your card is charged when you request the visit, with a full refund if the clinic can’t see you, and a doctor's note after the visit is included.

Doctor visit: new problems, non-emergency urgent care, primary care and children.
Follow-up: a refill of a medicine you already take (non-controlled), or a review of lab results for existing patients.
Forms: school or university forms.

Trujillo Alto and Canóvanas: Lake Carraízo, PR-181 and the racetrack

Trujillo Alto runs along PR-181, its main north–south road, and its Carraízo barrio holds the Lago Loíza dam, built in 1953–54, which supplies San Juan's water. Its barrios include Saint Just, Carraízo, Cuevas and La Gloria. Canóvanas is home to Hipódromo Camarero, Puerto Rico's only horse racetrack; PR-3 crosses the municipio, and PR-66 was extended into it in 2012 (per Wikipedia, a secondary source).

Per the Census Bureau, Trujillo Alto had 66,816 residents in 2024, 23.3% of them 65 or older. Canóvanas had 41,512 and skews younger, with 20.3% aged 65 or older. For an older resident with stable high blood pressure or type 2 diabetes, the doctor follows up by video and, if appropriate, renews your prescriptions; see chronic care.

Dengue in Trujillo Alto and Canóvanas

According to the Puerto Rico Department of Health's weekly report for week 37 (published September 23, 2026, the latest as of September 30), Trujillo Alto has 5 dengue cases so far in 2026 and Canóvanas 2, low next to the 118 in Caguas, the municipio with the most cases on the island. The mosquito is everywhere, so use repellent and empty standing water. See the warning signs in our dengue guide.

Addresses, phone numbers and hours on this page were last verified on 2026-09-30.

Urgent care by video in Trujillo Alto and Canóvanas

For urgent problems that are not emergencies, the doctor evaluates you by video from wherever you are in Puerto Rico, without driving or looking for parking. If appropriate, she prescribes and we send the prescription to your pharmacy, or she gives you a lab order.

The doctor can see you by video for:

Fever in adults and children without warning signs
Sore throat, sinus infections and colds
Urinary tract infections
Rashes, bites and sunburn
Vomiting and diarrhea without severe dehydration
Ear pain and pink eye
Mild sprains (if you need an X-ray, we refer you)

Call 911 or go to the emergency room for:

Chest pain or pressure
Trouble breathing or bluish lips
Face drooping, weakness on one side or trouble speaking
Bleeding that will not stop, a deep wound or a hard blow to the head
Fainting, confusion or seizures
A baby under 3 months with a fever
Thoughts of harming yourself: call or text 988

For problems that are not emergencies. In an emergency, call 911.

When to go to the ER: full guide · Video, CDT or ER?

How we care for you

We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.
We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.
Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy.
You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).
In an emergency, call 911.

Frequently asked questions

Is there a 24-hour pharmacy in Trujillo Alto or Canóvanas?

Not a 24-hour counter. The nearest to Trujillo Alto are Walgreens at 2505 Carr 841 (Guaynabo) and 101 Carr 1 (Caguas), both 6.1 miles per the locator. The 24-hour Walgreens stores on Route 857 and Ave Fragoso in Carolina open their pharmacy counters at 7 a.m.

Where is the nearest ER to Trujillo Alto at night?

The NeoMed ER in town closes at 5 p.m. At night and on weekends, the nearest verified 24/7 ERs are San Lucas Metro on Carr. 844 in Cupey and Hospital UPR Federico Trilla on Route 3, which has a pediatric ER. In an emergency call 911.

Can a doctor see me at home in Trujillo Alto or Canóvanas?

Yes, by video. The doctor sees you at home, as long as you are physically in Puerto Rico. We send you a secure video link that works on your phone, tablet or computer. If you need a test, she gives you an order for a lab near you.

How much is a doctor visit without insurance in Trujillo Alto?

Each provider sets its own price. Ours: a doctor visit by video has a published price, like the follow-up and the forms visit, charged when you request the visit, with an itemized receipt (superbill) on request. Before paying without insurance elsewhere, ask for a good faith estimate. Community health centers charge based on income.

Can I get a prescription online in Trujillo Alto?

If appropriate, the doctor prescribes and we send your prescription to your pharmacy. Keep in mind that no pharmacy counter in town is open at night.

Is the NeoMed ER in Trujillo Alto open on weekends?

Per its official page, no: its ER runs Monday to Friday, 6 a.m. to 5 p.m. On a Saturday or Sunday, go to San Lucas Metro or Federico Trilla, or call 911 in an emergency.

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