Virtual urgent care in Puerto Rico

It's urgent care by video for the things that can't wait for an appointment with your regular doctor but aren't emergencies either: a burning sore throat, burning when you pee, a red eye, a fever with a cold, or diarrhea that won't quit.

You see Dr. Diana Nieves Castro, MD, a general practice physician with several years of emergency-department experience. That training helps her tell what can be treated at home from what needs in-person care, and she tells you straight. We see adults and children of all ages, in English or Spanish.

Request a visit online 24/7 — we confirm your time by email or text.

These are the most common problems we see by video. Don't see yours? Request a visit: the doctor will tell you whether it can be handled this way.

• [Colds](route:condition-common-cold) and coughs: a stuffy nose, runny nose, cough, laryngitis (losing your voice) and feeling run-down.
• [Flu](route:condition-flu) and [COVID-19](route:condition-covid-19): fever, body aches and fatigue.
• [Urinary tract infections](route:condition-uti): burning when you pee, needing to go often, and lower belly pain.
• [Sinus infections](route:condition-sinusitis): facial pressure, congestion and thick mucus.
• [Sore throat](route:condition-sore-throat) and possible strep.
• [Pink eye](route:condition-pink-eye): a red, crusty or itchy eye, and a stye on the eyelid.
• [Rashes](route:symptom-skin-rash), hives, insect bites and mild sunburn.
• [Diarrhea and vomiting](route:condition-stomach-bug) and an upset stomach.
• [Ear pain](route:condition-ear-pain-adults), allergies, muscle aches and fever in adults.
• [Minor burns](route:condition-minor-burns) and [toothache](route:symptom-toothache): the doctor helps with the pain and checks for signs of infection; to fix the tooth, we refer you to a dentist.

Many problems can be diagnosed from your symptoms and what the doctor sees on camera. When a test would help decide the treatment, she gives you a lab order for a lab near you. For example:

• Sore throat: a rapid strep test or throat culture, because strep can only be confirmed with a test.
• UTI: a urinalysis or urine culture, especially for young children or when infections keep coming back.
• A fever or diarrhea that isn't improving: blood work or other tests the doctor considers necessary.

Once you have the results, you go over them with her in a follow-up visit. The doctor never promises an antibiotic: antibiotics don't work on viruses, which cause most colds and many sore throats. We do not prescribe controlled substances.

Virtual urgent care is not for emergencies. For your safety, call 911 or go to the nearest emergency room if you or your child have:

• Chest pain or pressure, or trouble breathing.
• A drooping face, weakness on one side or trouble speaking.
• Swelling of the tongue, lips or throat after a sting, a food or a medicine.
• Confusion, fainting, a seizure or unusual sleepiness.
• A serious injury, a bone that looks broken or bleeding that won't stop.
• Sudden severe belly pain, vomiting that keeps you from holding down fluids, or signs of dehydration.
• A fever in a baby under 3 months old.
• With dengue or suspected dengue: belly pain, repeated vomiting, bleeding gums or nosebleeds, or unusual tiredness or irritability.

Book a visit and choose Doctor visit (US$79). For a patient under 21, a parent with patria potestad (parental authority) or a legal guardian must stay on camera for the whole visit.