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Conditions

Common cold: symptoms, what to take and when to see a doctor

The common cold is a viral infection of the nose and throat: runny or stuffy nose, sneezing, sore throat and cough, sometimes with a low fever. It usually gets better on its own within a week, and antibiotics don’t cure it. If you aren’t improving, have a fever for several days or are worried, the doctor sees you by video in Puerto Rico.

Can we help by telehealth?YesWe can help by telehealth.
US$79Doctor visit

Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • Difficulty breathing or shortness of breath
  • Bluish or gray lips or face
  • Chest pain or pressure
  • Confusion or being hard to wake
  • Dehydration: no urine in 8 hours, very dry mouth
  • Dengue warning signs: belly pain, repeated vomiting, or bleeding from the nose or gums
  • A baby under 3 months with a temperature of 100.4 °F (38 °C) or higher

Warning signs: when to go to the ER

At a glance

Common cold

Common symptoms

  • Runny nose
  • Stuffy nose
  • Sneezing
  • Sore throat
  • Cough
  • Headache
  • Mild body aches
  • Fever, usually low
Other names
Cold · Head cold · Upper respiratory infection
Treatment
Rest, fluids and symptom relief; antibiotics do not work on colds
Possible complication
Sinus or ear infection

What is the common cold?

The common cold is a viral infection of the nose and throat. It spreads through droplets released when someone coughs or sneezes and through close contact with a sick person. In Puerto Rico you may hear it called "catarro" or "monga".

According to the CDC, symptoms usually peak within 2 to 3 days, and a cold usually lasts less than a week. There is no cure, but it gets better on its own. It is different from the flu, which starts suddenly with high fever and strong body aches.

Common cold? Talk to the doctor by video

The doctor evaluates you by video, guides you on what to do and, if appropriate, prescribes and we send your prescription to your pharmacy.

Why a video visit
ComparisonBy videoEmergency room
Getting thereFrom home: join from your phone, tablet or computer.Drive and find parking.
Hours and timeWe do not publish a wait time. Request a visit online 24/7 — we confirm your time by email or text.In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2
PriceUS$79 visit · US$49 follow-up · US$35 forms. You see it before you pay; no insurance needed.Depends on your insurance and on what is done.

For problems that are not emergencies. In an emergency, call 911.

How we treat a cold by video

You see Dr. Diana Nieves Castro, a Puerto Rico–licensed general practice physician with several years of emergency-department experience, in English or Spanish. She asks how long you’ve had symptoms, whether you have fever, shortness of breath or chest pain, what conditions you have and what you take, and watches you on camera as you talk and breathe.

She then tells you whether it looks like a cold or something else, such as sinusitis, bronchitis, a throat infection or dengue, and what to take for your age and your other medicines. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If a test is needed, we give you a lab order for a lab near you. If you need a doctor’s note for work or school, it is included after your visit.

This is virtual urgent care for non-emergencies. We see adults and children of all ages; you need to be physically in Puerto Rico during the visit, and visitors are welcome.

Your doctor

Dr. Diana Nieves Castro, MD

General practice physician

Several years of emergency-department experience.

Founding Executive Director of The Health Initiative.

Meet the doctor

Your visit in 3 steps

Request a visit online 24/7 — we confirm your time by email or text.

  1. Request your visit.

    Book a visit and choose "Doctor visit". You pay by card when you request it.

  2. See the doctor by video.

    We send you a secure video link. It works on your phone, tablet or computer.

  3. Get your plan.

    You get home-care advice and, if appropriate, the doctor prescribes and we send your prescription to your pharmacy. If needed, you get a lab order and a doctor’s note.

What a cold visit costs

A cold is handled in a US$79 doctor visit, the same price for every age, with no membership. You pay by card when you request the visit, and you get a full refund if the visit can’t take place. We do not bill insurance; the lab and the pharmacy charge separately. See all prices. The service is run by The Health Initiative, a nonprofit.

Common cold symptoms

The most common symptoms, according to the CDC, are:

  • Runny nose
  • Stuffy nose
  • Sneezing
  • Sore throat
  • Cough
  • Headache
  • Mild body aches
  • Fever, usually low

What to take for a cold, and when a test is ordered

Antibiotics don’t work on a cold. Colds are caused by viruses, and antibiotics only work against bacteria. Taking them when you don’t need them won’t help and can cause side effects. Mucus turning yellow or green after a few days is normal and, on its own, doesn’t mean you need an antibiotic. Read more in antibiotics: when they help.

Over-the-counter medicines can ease symptoms for a while, but they don’t cure a cold. For a stuffy nose and a cough that won’t go away, see those guides too. Read the label and don’t combine products that share an ingredient, such as acetaminophen.

A cold almost never needs lab work. If the doctor suspects another cause, such as dengue, flu or strep throat, she gives you a lab order for testing at a lab near you.

  • Rest and drink plenty of fluids.
  • For pain and fever, acetaminophen or ibuprofen as the label directs. If dengue is possible, use acetaminophen only.
  • A cool-mist humidifier or saline nose rinse can ease a stuffy nose.
  • Stay home while you have a fever, wash your hands, and cover coughs and sneezes.

Colds in children: what to give by age

Young children get more colds than adults, and some fever is normal. According to the American Academy of Pediatrics (AAP), over-the-counter cough and cold medicines are not recommended under age 4; from 4 to 6, only if a doctor recommends them. The FDA says children under 2 should never get products with a decongestant or antihistamine. Acetaminophen or ibuprofen can be used for fever, dosed by weight; ibuprofen only from 6 months of age. Never give honey to a baby under 1 year.

According to MedlinePlus, book a visit if your child is 2 or younger and the fever lasts longer than 24 to 48 hours, or is older and the fever lasts longer than 48 to 72 hours. See also fever in children. The doctor sees your child by video with you on camera; patients under 21 need a parent or legal guardian on camera with ID. See cough in children for more.

For safety: a baby under 3 months with a temperature of 100.4 °F (38 °C) or higher needs the emergency room right away.

In Puerto Rico: cold, flu or dengue?

A fever with pain behind the eyes, muscle, joint or bone pain, nausea, vomiting or a rash may be dengue, not a cold. If dengue is possible, do not take aspirin or ibuprofen; the CDC recommends acetaminophen. Warning signs usually start as the fever goes away: belly pain, repeated vomiting, or bleeding from the nose or gums. Read dengue warning signs.

When to see a doctor and when to go to the ER

The CDC says to get medical care for a fever lasting more than 4 days, symptoms lasting more than 10 days without improving, dehydration, or fast or difficult breathing.

For your safety, go to the emergency room or call 911 if you have any of these signs:

  • Difficulty breathing or shortness of breath
  • Bluish or gray lips or face
  • Chest pain or pressure
  • Confusion or being hard to wake
  • Dehydration: no urine in 8 hours, very dry mouth
  • Dengue warning signs: belly pain, repeated vomiting or bleeding
  • A baby under 3 months with a temperature of 100.4 °F (38 °C) or higher

How we care for you

  • We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

  • We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.

  • Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.

  • If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances.

  • You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).

  • In an emergency, call 911.

Frequently asked questions

How long does a cold last?

Usually less than a week, with the worst on days 2 and 3. A cough can take a little longer to clear. If you are not better after 10 days, or you improve and then get worse, book a visit.

Is it a cold or the flu?

A cold comes on gradually, with a runny nose and sneezing, and rarely causes a high fever. The flu starts suddenly with fever, body aches and exhaustion. If you’re unsure, especially if you are at higher risk of complications, the doctor can assess you by video.

Can I get an antibiotic for a cold?

Antibiotics don’t cure a cold, because a virus causes it. The doctor prescribes only what your case needs; if she finds a bacterial infection, such as sinusitis or strep throat, she tells you the right treatment.

What can I give a child with a cold?

Fluids, rest, saline nose drops and, from age 1, a little honey for the cough. Over-the-counter cough and cold medicines are not recommended under age 4. For fever, acetaminophen or ibuprofen (ibuprofen only from 6 months) dosed by weight.