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Doctor's note online in Puerto Rico, included with your visit
A doctor's note online in Puerto Rico, for work or school, is included at no extra charge when the doctor evaluates you by video and considers it appropriate. Book a doctor visit for your health problem; at the end, Dr. Diana Nieves Castro, a Puerto Rico-licensed physician, gives you a note dated the day of the visit with any rest she recommends. We see adults and children of all ages.
Is it an emergency? Call 911.
Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.
See the cancellation policy
You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.
If you choose a time less than 24 hours away, it can't be cancelled or changed.
If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.

Is this an emergency?
This is not an emergency service. Call 911 or go to the nearest emergency room if you have:
- Chest pain or pressure
- Trouble breathing
- A drooping face, weakness on one side or trouble speaking
- A serious injury or bleeding that won't stop
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Doctor's note online in Puerto Rico: what it is and when you get one
A doctor's note, also called a sick note, states that the doctor evaluated you and, if needed, how many days of rest she recommends. You get it after your online doctor visit, when the doctor considers it appropriate based on what she evaluated.
It isn't sold on its own: it's part of your visit. That way your employer or school gets a document that reflects a real medical evaluation.
How we evaluate you by video
The doctor asks about your symptoms, when they started and how they affect you, and has you show her what matters on camera, whether it's a cold, the flu, a stomach bug or back pain: the same problems we see in online urgent care. She explains what's going on and how to take care of it. If appropriate, the doctor prescribes and we send your prescription to your pharmacy, as with any online prescription. And if you need rest, she gives you your doctor's note.
Your doctor
Dr. Diana Nieves Castro, MD
General practice physician
Several years of emergency-department experience.
Founding Executive Director of The Health Initiative.
Your note in 3 steps
Video doctor visits 24/7 — book online and choose your time right away.
Request a doctor visit and pay by card.
You are charged when you request it, with a full refund if the clinic can’t see you.
You choose your time when you book, and we send your secure video link.
It works on your phone, tablet or computer.
The doctor evaluates you
and, if she considers it appropriate, gives you a doctor's note dated the day of the visit.
Price: the note is included
A doctor's note after your visit is included at no extra charge. You pay for the visit, not the document: a doctor visit for your health problem, or whichever visit fits what you need.
Video visit
Doctor visit
$79
For a new problem, urgent care (non-emergencies), primary care, children, birth control, STIs, skin and acne, and visitors. Includes a doctor's note if you need one.
- You’re charged when you request the visit.
- Full refund if the clinic can’t see you
A doctor's note for work in Puerto Rico
Puerto Rico's Vacation and Sick Leave Act (Ley 180-1998, as amended) lets an employer require medical certification when a sick absence runs longer than two working days (Art. 4, subsection o). The same applies when you are off to care for a sick child, spouse or parent.
Your employer's own policies or a union agreement may add details, and different rules may apply if your employer is on the mainland. If you're unsure what document you need, ask HR before the visit.
Notes for school or college
Puerto Rico public schools ask for a sick absence to be excused with a written note signed by the parent or guardian, handed in within 5 days of the absence, under the Department of Education's attendance regulation. A school can still ask for medical certification, for example when health-related absences keep recurring. Private schools, daycares and universities set their own rules.
If your child needs a doctor's note, a parent with patria potestad (parental authority) or a legal guardian must stay on camera for the whole visit. See online doctor visits for kids.
What the note says
The note reflects what the doctor evaluated during your visit:
- The date of the visit and that a Puerto Rico-licensed physician evaluated you by telehealth.
- The rest she recommends, if she considers it appropriate.
- It carries the date of the visit: we don't backdate notes or certify days the doctor couldn't evaluate.
Need a different document?
If you've been asked for a school or university medical form, see the online medical certificate. Our clinic does not issue the health certificate for employment (health card, food handler): see the health certificate guide. To tell the documents apart, read our guide to medical certificates in Puerto Rico. If it's for travel insurance or an airline, read about a doctor's note for travel insurance.
What to have ready for your visit
To keep the visit smooth, get ready before you connect. More in how to prepare for your video visit:
- Your symptoms and when they started.
- The medicines you take and your allergies.
- The name and town of your pharmacy, in case the doctor prescribes.
- Anything your employer or school specifically asked for.
- A spot with a good connection in Puerto Rico. If the patient is under 21, a parent or legal guardian with photo ID.
Telehealth or in-person visit?
By video we evaluate the common problems that keep people home from work or school, such as a cold, the flu or a stomach bug. If the doctor sees that you need a physical exam or another step that only happens in person, she tells you clearly and explains what kind of care to look for and how soon. To decide before you book, read telehealth vs in-person visits.
When to go to the ER
If you have chest pain, trouble breathing, signs of a stroke or a serious injury, don't wait for a visit: call 911.
Book your visit and get your note
Book a visit and choose Doctor visit for the health problem that kept you home. Your doctor's note, if the doctor considers it appropriate, is included.
How we care for you
We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.
We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.
Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy.
You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).
In an emergency, call 911.
Frequently asked questions
Can I get a doctor's note online?
Can I get a medical certificate for an illness?
How much does a doctor's note cost?
Are there free or template doctor's notes?
Can I get sick leave through telehealth in Puerto Rico?
What should a doctor's note say?
Can the note cover the days before my visit?
Does my child need a doctor's note for a Puerto Rico public school?
Before you pay
Why do I pay before choosing a time?
Can I cancel or change the time?
Do you record the visit?
Need a doctor’s note?
$79Doctor visit
- A doctor's note after your visit is included at no extra charge.
- You’re charged when you request the visit.
- Full refund if the clinic can’t see you
Video doctor visits 24/7 — book online and choose your time right away.
Doctor visit (note if appropriate): $79 — BookPay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.
See the cancellation policy
You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.
If you choose a time less than 24 hours away, it can't be cancelled or changed.
If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.
About this page
Author: The Health Initiative
Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)
Disclosure: Founding Executive Director of The Health Initiative
Published: 2026-09-30 · Updated: 2026-10-11
Sources (3)
- Ley 180-1998, Vacation and Sick Leave Act, as amended, Art. 4(o) (OGP, Spanish) (opens in a new tab) (accessed 2026-09-30)
- Student and Attendance Regulation, rev. 2022 (Puerto Rico Department of Education, Spanish) (opens in a new tab) (accessed 2026-09-30)
- Puerto Rico Telemedicine and Telehealth Act, Ley 168-2018 (LexJuris, Spanish) (opens in a new tab) (accessed 2026-09-30)
