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The Health InitiativeTelehealth in Puerto Rico
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$79Doctor visitCharged when you request

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Doctor's note online in Puerto Rico, included with your visit

A doctor's note online in Puerto Rico, for work or school, is included at no extra charge when the doctor evaluates you by video and considers it appropriate. Book a doctor visit for your health problem; at the end, Dr. Diana Nieves Castro, a Puerto Rico-licensed physician, gives you a note dated the day of the visit with any rest she recommends. We see adults and children of all ages.

$79Doctor visitChildren and adults of all ages

Is it an emergency? Call 911.

Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.

See the cancellation policy

You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.

If you choose a time less than 24 hours away, it can't be cancelled or changed.

If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.

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Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • Chest pain or pressure
  • Trouble breathing
  • A drooping face, weakness on one side or trouble speaking
  • A serious injury or bleeding that won't stop

Warning signs: when to go to the ER

Doctor's note online in Puerto Rico: what it is and when you get one

A doctor's note, also called a sick note, states that the doctor evaluated you and, if needed, how many days of rest she recommends. You get it after your online doctor visit, when the doctor considers it appropriate based on what she evaluated.

It isn't sold on its own: it's part of your visit. That way your employer or school gets a document that reflects a real medical evaluation.

A $79 doctor visit, with your note if the doctor finds it appropriate

The doctor evaluates you by video. The note depends on her evaluation; if she writes one, it is included at no extra charge.

Why a video visit
ComparisonBy videoEmergency room
Getting thereFrom home: join from your phone, tablet or computer.Drive and find parking.
Hours and timeEvery day, any time (Puerto Rico time). Video doctor visits 24/7 — book online and choose your time right away.In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2
Price$79 visit · $49 follow-up · $35 forms. You see it before you pay; no insurance needed.Depends on your insurance and on what is done.

For problems that are not emergencies. In an emergency, call 911.

How we evaluate you by video

The doctor asks about your symptoms, when they started and how they affect you, and has you show her what matters on camera, whether it's a cold, the flu, a stomach bug or back pain: the same problems we see in online urgent care. She explains what's going on and how to take care of it. If appropriate, the doctor prescribes and we send your prescription to your pharmacy, as with any online prescription. And if you need rest, she gives you your doctor's note.

Your doctor

Dr. Diana Nieves Castro, MD

General practice physician

Several years of emergency-department experience.

Founding Executive Director of The Health Initiative.

Meet the doctor

Your note in 3 steps

Video doctor visits 24/7 — book online and choose your time right away.

  1. Request a doctor visit and pay by card.

    You are charged when you request it, with a full refund if the clinic can’t see you.

  2. You choose your time when you book, and we send your secure video link.

    It works on your phone, tablet or computer.

  3. The doctor evaluates you

    and, if she considers it appropriate, gives you a doctor's note dated the day of the visit.

Price: the note is included

A doctor's note after your visit is included at no extra charge. You pay for the visit, not the document: a doctor visit for your health problem, or whichever visit fits what you need.

Video visit

Doctor visit

$79

For a new problem, urgent care (non-emergencies), primary care, children, birth control, STIs, skin and acne, and visitors. Includes a doctor's note if you need one.

  • You’re charged when you request the visit.
  • Full refund if the clinic can’t see you

A doctor's note for work in Puerto Rico

Puerto Rico's Vacation and Sick Leave Act (Ley 180-1998, as amended) lets an employer require medical certification when a sick absence runs longer than two working days (Art. 4, subsection o). The same applies when you are off to care for a sick child, spouse or parent.

Your employer's own policies or a union agreement may add details, and different rules may apply if your employer is on the mainland. If you're unsure what document you need, ask HR before the visit.

Notes for school or college

Puerto Rico public schools ask for a sick absence to be excused with a written note signed by the parent or guardian, handed in within 5 days of the absence, under the Department of Education's attendance regulation. A school can still ask for medical certification, for example when health-related absences keep recurring. Private schools, daycares and universities set their own rules.

If your child needs a doctor's note, a parent with patria potestad (parental authority) or a legal guardian must stay on camera for the whole visit. See online doctor visits for kids.

What the note says

The note reflects what the doctor evaluated during your visit:

  • The date of the visit and that a Puerto Rico-licensed physician evaluated you by telehealth.
  • The rest she recommends, if she considers it appropriate.
  • It carries the date of the visit: we don't backdate notes or certify days the doctor couldn't evaluate.

Need a different document?

If you've been asked for a school or university medical form, see the online medical certificate. Our clinic does not issue the health certificate for employment (health card, food handler): see the health certificate guide. To tell the documents apart, read our guide to medical certificates in Puerto Rico. If it's for travel insurance or an airline, read about a doctor's note for travel insurance.

What to have ready for your visit

To keep the visit smooth, get ready before you connect. More in how to prepare for your video visit:

  • Your symptoms and when they started.
  • The medicines you take and your allergies.
  • The name and town of your pharmacy, in case the doctor prescribes.
  • Anything your employer or school specifically asked for.
  • A spot with a good connection in Puerto Rico. If the patient is under 21, a parent or legal guardian with photo ID.

Telehealth or in-person visit?

By video we evaluate the common problems that keep people home from work or school, such as a cold, the flu or a stomach bug. If the doctor sees that you need a physical exam or another step that only happens in person, she tells you clearly and explains what kind of care to look for and how soon. To decide before you book, read telehealth vs in-person visits.

When to go to the ER

If you have chest pain, trouble breathing, signs of a stroke or a serious injury, don't wait for a visit: call 911.

Book your visit and get your note

Book a visit and choose Doctor visit for the health problem that kept you home. Your doctor's note, if the doctor considers it appropriate, is included.

How we care for you

  • We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

  • We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.

  • Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.

  • If appropriate, the doctor prescribes and we send your prescription to your pharmacy.

  • You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).

  • In an emergency, call 911.

Frequently asked questions

Can I get a doctor's note online?

Yes, if the doctor evaluates you by video and considers it appropriate. You request your visit online 24/7, you choose your time when you book and send a secure video link. The note is given after a real visit, carries the date of the visit and is never sold on its own. Wondering whether it counts by video: is a telehealth doctor's note valid?

Can I get a medical certificate for an illness?

Yes, if you got sick and the doctor evaluates you by video. The doctor's note is that certificate: it says she evaluated you, carries the date of the visit and the rest days she recommends, if any. It is not a health certificate for employment (health card, food handler), which our clinic does not issue.

How much does a doctor's note cost?

Nothing extra. A doctor's note after your visit is included. You pay for the doctor visit for your health problem.

Are there free or template doctor's notes?

Templates circulate online, but a paper with no real medical evaluation behind it is not a doctor's note, and handing it in as one can get you in trouble with your employer or school. Here the note is never sold on its own and is only given after a real visit: it is included at no extra charge after your video visit, if the doctor considers it appropriate.

Can I get sick leave through telehealth in Puerto Rico?

Sick leave is a right you accrue in your job under Ley 180-1998; if your absence runs longer than two working days, your employer may require medical certification (Art. 4, subsection o). By video, the doctor evaluates you and, if she considers it appropriate, gives you a doctor's note dated the day of the visit with any rest she recommends. Each employer decides which document it accepts.

What should a doctor's note say?

Only what the doctor evaluated in a real visit: the date of the visit, that a Puerto Rico-licensed physician evaluated you by telehealth and, if she considers it appropriate, the rest she recommends. It doesn't certify days she couldn't evaluate and is never backdated.

Can the note cover the days before my visit?

The note is dated the day of the visit and reflects what the doctor evaluated. We never backdate notes.

Does my child need a doctor's note for a Puerto Rico public school?

Usually not. The Department of Education accepts a written excuse signed by the parent or guardian within 5 days of the absence. A school may ask for medical certification in some cases.

Before you pay

Why do I pay before choosing a time?

That is how booking works: you pay first and choose your time right after, in the same process, from the times the doctor has open. Before paying you see the price and the cancellation policy.

Can I cancel or change the time?

You can cancel your visit for a full refund, or change the time at no cost up to 2 times, if you do it 24 hours or more before it starts. Within 24 hours you can no longer cancel or change the time, and there is no refund: the doctor has that time reserved for you and your consent is signed. If you don't join in the first 10 minutes of the visit, it counts as a no-show and there is no refund. If the clinic can't see you (the doctor is not available, there is a technical problem on our side, or we can't complete a required check), we refund you in full. If the clinic moves your visit, you can cancel it for a full refund even if it is less than 24 hours away.

Do you record the visit?

No. We do not record the video or audio of visits.

Need a doctor’s note?

$79Doctor visit

  • A doctor's note after your visit is included at no extra charge.
  • You’re charged when you request the visit.
  • Full refund if the clinic can’t see you

Video doctor visits 24/7 — book online and choose your time right away.

Doctor visit (note if appropriate): $79 — Book

Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.

See the cancellation policy

You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.

If you choose a time less than 24 hours away, it can't be cancelled or changed.

If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.