Services
STD and STI testing and treatment online in Puerto Rico
STD testing in Puerto Rico starts here with a discreet video visit with Dr. Diana Nieves Castro, MD, a physician licensed in Puerto Rico. The doctor evaluates you, gives you a lab order to get tested at a lab near you and goes over the results with you. If appropriate, the doctor prescribes and we send your prescription to your pharmacy, and she helps you work out how to tell your partner.
Is it an emergency? Call 911.
Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.
See the cancellation policy
You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.
If you choose a time less than 24 hours away, it can't be cancelled or changed.
If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.
Video visit
- Doctor licensed in Puerto Rico (24027) Verify (opens in a new tab)
- Children and adults of all ages
- In Spanish or English
- Secure video link
- Visits are not recorded
- Full refund if the clinic can’t see you
- No insurance needed
Is this an emergency?
This is not an emergency service. Call 911 or go to the nearest emergency room if you have:
- Possible HIV exposure in the last 72 hours: go to the ER to be evaluated for preventive treatment (PEP).
- Sexual assault: go to the emergency room or call 911.
- Severe lower belly pain with fever, or sudden severe pain with vaginal bleeding or fainting.
- Sudden, severe pain or swelling in a testicle.
Help lines
On this page(11)
What STDs are and why testing matters
STDs, also called STIs (sexually transmitted diseases or infections), are common and treatable. According to the CDC, they often cause no symptoms, so you can have one without knowing. That's why testing makes sense after a new partner, if a partner has an infection, or just for peace of mind.
You see Dr. Diana Nieves Castro, MD, a general practice physician licensed in Puerto Rico with several years of emergency-department experience. No judgment, in English or Spanish. Doctor online 24/7: video visits any hour, from a private place.
Before you leave home
Why a video visit
For anything that isn’t an emergency, compare what each option takes.
| Comparison | Video visit | Emergency room | CDT or doctor’s office |
|---|---|---|---|
| Getting there | From home: join from your phone, tablet or computer. | Drive and find parking. | Drive and find parking. |
| Waiting room | Skip the waiting room: join from wherever you are in Puerto Rico. | Yes, a waiting room. | Yes, a waiting room. |
| Hours and time | Every day, any time (Puerto Rico time). Video doctor visits 24/7 — book online and choose your time right away. | In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2 | An in-person visit takes about 2 hours on average, including travel.3 |
| Price | $79 visit · $49 follow-up · $35 forms. You see it before you pay; no insurance needed. | Depends on your insurance and on what is done. | Depends on your insurance and on what is done. |
| Language | Spanish or English, with the same doctor. | Depends on the place. | Depends on the place. |
| Prescriptions | If appropriate, the doctor prescribes and we send your prescription to your pharmacy. | Yes, if needed. | Yes, if needed. |
| When to go in person | If the doctor needs to examine you in person or run a test, she tells you and guides you. | In an emergency: chest pain, trouble breathing, weakness on one side or bleeding that won’t stop. Call 911. | If you need stitches, an X-ray or a test on the spot. |
For problems that are not emergencies. In an emergency, call 911.
Table sources
- 1. CMS Care Compare, “Timely and Effective Care – State”, measure OP-18b: median time in the emergency department, arrival to departure, for patients sent home (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
- 2. CMS Care Compare, “Timely and Effective Care – National”, measure OP-18b (US figure) (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
- 3. Ray KN et al., “Opportunity costs of ambulatory medical care in the United States,” Am J Manag Care 2015;21(8):567-74 (US data, 2003–2010) (opens in a new tab) (accessed 2026-10-02)
We found no published source for what a patient pays at an ER or a CDT in Puerto Rico, so we give no figure.
STD testing in Puerto Rico by video: how it works
The visit is discreet: you join from a private place, and visits are not recorded. The doctor asks about any symptoms and your sexual history and decides which tests you need. We evaluate, diagnose and treat; we give you a lab order for a lab near you.
Once your results are in, the doctor goes over them with you. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If your symptoms are clear, the doctor may consider starting treatment before the results are back.
Your doctor
Dr. Diana Nieves Castro, MD
General practice physician
Several years of emergency-department experience.
Founding Executive Director of The Health Initiative.
Three steps
Here's how it works:
Request a visit.
Doctor online 24/7: video doctor visits 24/7 — book online and choose your time right away. Every day, any time (Puerto Rico time). Choose Doctor visit on the booking page.
Join by video.
We send you a secure video link. It works on your phone, tablet or computer.
Get tested and get a plan.
Take the order to the lab; the doctor reviews your results with you and tells you the next step.
Price
A doctor visit has a published price, with no membership, and includes the lab order. You pay the lab for the tests. Reviewing your results is an online follow-up visit. If that visit turns out to need a full evaluation, the doctor explains why and, with your consent, you pay the difference. See pricing for details.
Video visit
Doctor visit
$79
For a new problem, urgent care (non-emergencies), primary care, children, birth control, STIs, skin and acne, and visitors. Includes a doctor's note if you need one.
- You’re charged when you request the visit.
- Full refund if the clinic can’t see you
Looking for a no-cost test?
If you need a test at no cost, the CDC has a locator for free or low-cost testing, and the Puerto Rico Department of Health offers STI and HIV testing at its CPTET centers. We gathered them, with the phone number and links, in our guide to free STD testing in Puerto Rico. With us, the visit has a published price and the lab bills the tests separately; what you get is a doctor who evaluates you, picks the tests, goes over the results with you and treats you if appropriate.
STD symptoms and which tests you need
Book a visit if you notice unusual discharge, burning when you pee, sores or blisters on the genitals, genital warts, genital itching or pain, irritation at the tip of the penis, pain in the testicles or pain during sex. Book one too if you have no symptoms but had a possible exposure. A fishy-smelling discharge may be bacterial vaginosis, an imbalance of the bacteria in the vagina; according to the CDC, a new partner or multiple partners raise the risk, and the doctor evaluates and treats it too.
The CDC recommends that everyone ages 13 to 64 get tested for HIV at least once, and that all sexually active women under 25 get tested for chlamydia and gonorrhea every year. The doctor decides with you which tests fit: for example chlamydia, gonorrhea, syphilis, HIV, hepatitis or trichomoniasis. Some use a urine sample and others a blood draw. More on lab orders and, for HIV, our guide to HIV testing.
Treatment and your partner
Treatment depends on the infection and is decided by the doctor following the CDC's STI Treatment Guidelines. Many STIs are cured with medicine; others, such as herpes or HIV, are managed with treatment.
Partners matter too. For chlamydia, for example, the CDC recommends that partners from the last 60 days be evaluated and treated, that you avoid sex until 7 days after single-dose treatment (or until a 7-day course is finished) and until your partner is treated, and that you retest about 3 months later. The doctor helps you plan how to tell them.
Hormonal birth control doesn't protect against STIs; the CDC recommends condoms for that. If you also want a method to prevent pregnancy, see birth control. If you had sex without protection or a condom broke and you are worried about pregnancy, read our guide to the morning-after pill: the sooner, the better.
Preventing STIs and HIV: PrEP and doxy-PEP
If you want to prevent HIV, the doctor also evaluates whether HIV PrEP is right for you, with the lab tests the CDC calls for: an HIV test, creatinine, hepatitis B and STI tests, then follow-up every 3 months.
If you are a man who has sex with men or a transgender woman and you had syphilis, chlamydia or gonorrhea in the past 12 months, the CDC (2024) recommends doxy-PEP: one dose of doxycycline within 72 hours after sex to prevent those bacterial STIs. The doctor works out with you whether it is appropriate. Neither one replaces PEP: if you had a possible HIV exposure in the last 3 days, go to the ER.
If you're under 21
In Puerto Rico the age of majority is 21. So if you're under 21, a parent or legal guardian signs the consent, stays on camera for the whole visit and shows photo ID. Our lawyers are reviewing the consent rules for minors in these visits; if anything changes, we'll update this page.
When to go to the ER
If you think you were exposed to HIV in the last 3 days, don't wait for an appointment: go to an emergency room or urgent care center. According to the CDC, preventive treatment (PEP) must start within 72 hours. If you were sexually assaulted, go to the emergency room or call 911.
How we care for you
We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.
We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.
Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy.
You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).
In an emergency, call 911.
What the doctor treats
Some of the conditions, symptoms and guides the doctor handles in this service:
Frequently asked questions
How do I get tested for STIs if the visit is by video?
Which STD tests should I get?
Is the visit discreet?
Can you prescribe treatment?
Do I have to tell my partner?
Does the STI visit also cover prevention?
How much does STD testing cost?
Before you pay
Why do I pay before choosing a time?
Can I cancel or change the time?
Do you record the visit?
Need to see the doctor?
$79Doctor visit
- You’re charged when you request the visit.
- Full refund if the clinic can’t see you
Video doctor visits 24/7 — book online and choose your time right away.
Doctor visit: $79 — BookPay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.
See the cancellation policy
You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.
If you choose a time less than 24 hours away, it can't be cancelled or changed.
If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.
About this page
Author: The Health Initiative
Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)
Disclosure: Founding Executive Director of The Health Initiative
Published: 2026-09-30 · Updated: 2026-10-11
Sources (9)
- CDC: Sexually Transmitted Infections Treatment Guidelines, 2021 (opens in a new tab) (accessed 2026-09-30)
- CDC: getting tested for STIs (opens in a new tab) (accessed 2026-10-09)
- CDC treatment guidelines: chlamydial infections (opens in a new tab) (accessed 2026-09-30)
- CDC: preventing HIV with PEP (opens in a new tab) (accessed 2026-09-30)
- CDC: Clinical Guidance for PrEP (baseline and 3-month testing) (opens in a new tab) (accessed 2026-10-09)
- CDC (MMWR 2024): Guidelines for the Use of Doxycycline Post-Exposure Prophylaxis for Bacterial STI Prevention (opens in a new tab) (accessed 2026-10-09)
- CDC: About Bacterial Vaginosis (risk factors) (opens in a new tab) (accessed 2026-10-02)
- CDC: contraception and birth control methods (condoms and STIs) (opens in a new tab) (accessed 2026-09-30)
- MedlinePlus (NIH): ectopic pregnancy (opens in a new tab) (accessed 2026-09-30)
