Virtual doctor visit cost in Puerto Rico: three visit types

Each visit type has a fixed price, the same for every age, and you pay only for the visit you request. If you're not sure which to choose, pick the doctor visit: the doctor will assess your situation and tell you if it turns out to be something simpler.

For a new problem in an online doctor visit, virtual urgent care (non-emergencies), primary care, children of all ages, chronic care, birth control, STIs, skin and acne, weight loss, and visitors. Depending on what the doctor considers appropriate for you, it includes, with no extra charge:

A shorter visit for two things:

For school or university forms, and a medical certificate of an illness or condition the doctor evaluated. The doctor completes a form only when the video evaluation supports it. It does not cover forms that need a vision exam. See the online medical certificate.

Every service uses one of these three visit types; no service has a separate price.

If a follow-up or forms visit turns out to need a full doctor visit, for example because a new problem comes up, the doctor explains why and, with your consent, you pay only the difference up to the price of the doctor visit. We never charge you more without asking first.

If you need a doctor's note for work or school after your visit, it is included at no extra charge. See doctor's notes.

The lab bills for lab tests, the pharmacy for medications, and whoever sees you in person for an in-person visit. We will not charge you anything more for the visit. The cost of a medicine, such as a weight loss medicine, is set by the pharmacy and the manufacturer and depends on the dose and your insurance.

There is no membership, subscription or monthly fee: you pay only for the visit you request.

We do not bill insurance. On request we give you an itemized receipt (superbill) so you can file a claim with your plan yourself; whether it pays anything back depends on your plan. If your HSA or FSA card works like a debit card, you can usually use it on the payment page; whether the expense is eligible is up to your plan.

If your health plan includes telehealth, you can use it: telehealth through your plan and our self-pay visits are not either-or. If you have no insurance, read our guide to seeing a doctor without insurance in Puerto Rico.

You pay when you request the visit, on Stripe's secure payment page, by credit or debit card (and Apple Pay, Google Pay or Link if they appear on that page). Payments are received by The Health Initiative, the nonprofit that runs the service. The payment page does not ask for any health information.

We refund you in full if the clinic can’t see you, for example if we can't confirm you are in Puerto Rico, if a patient under 21 doesn't have a parent or legal guardian present, or if no doctor is available. If you cancel 24 hours or more before your visit, you also get a full refund; within 24 hours you can't cancel and there's no refund. Details in the cancellation and refund policy.

Because you pay without using insurance, you have the right to receive a Good Faith Estimate of the cost of your visit under the federal No Surprises Act. See the Good Faith Estimate.