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Quit smoking in Puerto Rico: a doctor's help by video

To quit smoking in Puerto Rico, medical help makes a difference: counseling plus an FDA-approved medicine such as varenicline (Chantix), bupropion or nicotine patches and gum raises your chances of success. In a video visit, Dr. Diana Nieves Castro, MD, a general practice physician licensed in Puerto Rico, reviews your history, helps you set a quit date and, if appropriate, prescribes a treatment.

US$69Doctor visitChildren and adults of all ages

Is it an emergency? Call 911.

Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.

See the cancellation policy

You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.

If you choose a time less than 24 hours away, it can't be cancelled or changed.

If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.

Video visit

  • Doctor licensed in Puerto Rico (24027) Verify (opens in a new tab)
  • Children and adults of all ages
  • In Spanish or English
  • Secure video link
  • Visits are not recorded
  • Full refund if the clinic can’t see you
  • No insurance needed

Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • Chest pain, pressure or tightness, especially if it spreads to your arm, jaw or back: call 911.
  • Severe shortness of breath or blue lips: call 911.
  • Thoughts of harming yourself or ending your life, or a severe change in mood or behavior while on any quit-smoking medicine: stop taking it and call or text 988, or call the PAS line at 1-800-981-0023.
  • A seizure while taking varenicline or bupropion: stop taking it and get emergency care.
  • Swelling of the face, mouth or throat, or a rash with blisters or mouth sores: stop the medicine and get emergency care.

Warning signs: when to go to the ER

Why quitting smoking is worth it at any age

According to the CDC, quitting smoking lowers the risk of early death and can add as much as 10 years to your life expectancy. The earlier you quit the more you gain, but it helps at any age.

Quitting also helps control conditions the doctor treats by video, such as asthma, bronchitis, high blood pressure and high cholesterol.

Here is what happens in your body:

  1. Within minutes:

    your heart rate drops.

  2. Within 24 hours:

    the nicotine level in your blood drops to zero.

  3. Within several days:

    carbon monoxide in your blood drops to the level of someone who does not smoke.

  4. 1 to 12 months:

    coughing and shortness of breath decrease.

  5. 1 to 2 years:

    the risk of heart attack drops sharply.

  6. 5 to 10 years:

    the added risk of cancers of the mouth, throat and voice box drops by half, and stroke risk decreases.

  7. 10 to 15 years:

    the added risk of lung cancer drops by half.

  8. 15 years:

    the risk of coronary heart disease is close to that of someone who does not smoke.

Before you leave home

Why a video visit

For anything that isn’t an emergency, compare what each option takes.

Why a video visit
ComparisonVideo visitEmergency roomCDT or doctor’s office
Getting thereFrom home: join from your phone, tablet or computer.Drive and find parking.Drive and find parking.
Waiting roomSkip the waiting room: join from wherever you are in Puerto Rico.Yes, a waiting room.Yes, a waiting room.
Hours and timeEvery day, any time (Puerto Rico time). Video doctor visits 24/7 — book online and choose your time right away.In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2An in-person visit takes about 2 hours on average, including travel.3
PriceUS$69 visit · US$49 follow-up · US$35 forms. You see it before you pay; no insurance needed.Depends on your insurance and on what is done.Depends on your insurance and on what is done.
LanguageSpanish or English, with the same doctor.Depends on the place.Depends on the place.
PrescriptionsIf appropriate, the doctor prescribes and we send your prescription to your pharmacy.Yes, if needed.Yes, if needed.
When to go in personIf the doctor needs to examine you in person or run a test, she tells you and guides you.In an emergency: chest pain, trouble breathing, weakness on one side or bleeding that won’t stop. Call 911.If you need stitches, an X-ray or a test on the spot.

For problems that are not emergencies. In an emergency, call 911.

Your doctor

Dr. Diana Nieves Castro, MD

General practice physician

Several years of emergency-department experience.

Founding Executive Director of The Health Initiative.

Meet the doctor

How a quit smoking video visit works

You see Dr. Diana Nieves Castro, MD, a general practice physician licensed in Puerto Rico, in English or Spanish. Visits are private and are not recorded.

  1. Request a visit.

    The doctor offers video visits any time, including nights and weekends. Request a visit online 24/7 and choose your time right away. Choose Doctor visit when you book.

  2. Join by video.

    We send you a secure video link. It works on your phone, tablet or computer. Have your list of medicines handy, and how much you smoke or vape a day.

  3. Your history and your plan.

    The doctor reviews how much you smoke, past quit attempts, your conditions, your mood and your medicines. If needed, she gives you a lab order, for example to check your kidneys before varenicline. Together you pick a quit date and, if appropriate, the doctor prescribes and we send your prescription to your pharmacy.

  4. Follow-up.

    The first weeks are the hardest. At a follow-up visit, the doctor checks your progress and side effects and adjusts the plan.

Varenicline (Chantix): how it is taken and what to expect

Varenicline is a prescription pill to help you quit smoking. Chantix is its original US brand name; in other countries it is sold as Champix, and generic varenicline is also available. It acts on the same brain receptors as nicotine: it eases cravings and makes smoking less satisfying.

Under its FDA label:

  • You start it one week before your quit date, or you start it and quit between day 8 and day 35.
  • The dose goes up gradually during the first week.
  • It is taken after eating, with a full glass of water.
  • Treatment lasts 12 weeks; if you have quit by then, 12 more weeks are recommended to help you stay quit.
  • If you cannot quit all at once, there is a gradual plan: you cut down step by step until you quit by week 12, then continue for 12 more weeks.

Common side effects: nausea (the most common), vivid or strange dreams, constipation, gas and vomiting. Nausea is usually mild and tends to ease; if it bothers you, the doctor may lower the dose.

Kidneys: if your kidneys work very poorly, the label calls for a lower dose. That is why the doctor asks about your kidneys and may order a creatinine test.

Label precautions: varenicline can increase the effects of alcohol, so cut back on alcohol until you know how it affects you. Be careful driving or using machinery at first. Seizures have been reported, so the doctor asks whether you have ever had one. The label does not recommend it for patients 16 or younger, because it was not shown to work at that age.

Is varenicline safe? What changed in 2016

In December 2016, the FDA removed the boxed warning (its strongest warning) about mood and behavior effects from the Chantix label. It did so after a large trial, the EAGLES study, of about 8,000 adults with and without a history of mental health conditions, found that risk lower than previously thought.

The label still asks you to watch for changes: if you notice agitation, depressed mood, changes in behavior that are not usual for you, or thoughts of harming yourself, stop taking it and tell your doctor right away. If you live with depression or anxiety, tell the doctor: she also offers mental health care by video and takes your history into account when choosing a treatment.

Another prescription pill

Bupropion is another FDA-approved prescription pill for quitting smoking; it is started before your quit date. Read our guide to bupropion (Wellbutrin) for how it is used and who should not take it.

Nicotine patches, gum and lozenges: nicotine replacement therapy

Nicotine replacement therapy gives you nicotine in doses that step down over time, without the toxic chemicals in cigarette smoke. It eases withdrawal symptoms while you change your habits.

  • Over the counter: the nicotine patch, nicotine gum and nicotine lozenges. The FDA approves them for sale to people 18 and older.
  • By prescription: the nicotine inhaler and nicotine nasal spray.

Combining works better. According to the US Preventive Services Task Force (USPSTF, 2021), using a long-acting patch together with short-acting gum or lozenges for cravings works better than a single form. The doctor helps you choose the dose based on how much you smoke.

Pregnancy and under 18: talk with the doctor before using patches, gum or any other quit-smoking medicine. In pregnancy, counseling is the recommended first step.

How to quit vaping

Most e-cigarettes (vapes) contain nicotine, which is highly addictive. According to the CDC, no tobacco product, including e-cigarettes, is safe, especially for children, teens and young adults: nicotine can harm the parts of the developing teen brain that control attention, learning, mood and impulse control. The FDA has not approved any e-cigarette to help people quit smoking.

Quitting vaping uses the same tools: a quit date, a plan for cravings, support and, if appropriate, nicotine replacement therapy. For teens with moderate or severe nicotine dependence, the American Academy of Pediatrics (AAP) says clinicians may consider nicotine replacement therapy together with support; people under 18 need a prescription for it.

The doctor sees patients of all ages. In Puerto Rico the age of majority is 21: if the patient is under 21, a parent or legal guardian stays on camera for the whole visit.

Quit smoking in Puerto Rico: phone quitline support

Puerto Rico's Department of Health runs the ¡Déjalo Ya! quitline (Línea de Cesación de Fumar): confidential phone counseling at no cost for people 18 and older who live in Puerto Rico. Call 1-877-335-2567.

The national line 1-800-QUIT-NOW (1-800-784-8669) and the Spanish-language line 1-855-DÉJELO-YA (1-855-335-3569) also connect you with a quit coach. Phone coaching and a visit with the doctor work well together: you can use both.

When to go to the ER

If you have chest pain or severe shortness of breath, call 911. If you have thoughts of harming yourself or ending your life, call or text 988, or call the PAS line at 1-800-981-0023.

Book your quit smoking evaluation

If you have decided to quit smoking or vaping, start with a video visit from anywhere in Puerto Rico. Book an evaluation; the doctor decides whether a treatment is right for you. Every day, any time (Puerto Rico time).

How we care for you

  • We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

  • We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.

  • Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.

  • If appropriate, the doctor prescribes and we send your prescription to your pharmacy.

  • You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).

  • In an emergency, call 911.

Frequently asked questions

What is the best pill to quit smoking?

There is no single best option for everyone. The FDA-approved options are varenicline (Chantix), bupropion and nicotine replacement therapy, which can be combined. The doctor considers how much you smoke, past quit attempts, your kidneys, your mood and your other medicines, and decides with you what is appropriate for you.

Do nicotine patches need a prescription?

Not for adults. The nicotine patch, gum and lozenges are sold over the counter to people 18 and older. The nicotine inhaler and nasal spray need a prescription. If you are under 18, pregnant or have a heart condition, talk with the doctor first.

How long do you take varenicline?

Under its label, 12 weeks. You start one week before your quit date and the dose goes up gradually. If you have quit by week 12, 12 more weeks are recommended to help you stay quit. With the gradual plan, total treatment is 24 weeks.

How do I quit vaping?

Pick a quit date, notice when you vape most, get support and, if appropriate, use nicotine replacement therapy. The ¡Déjalo Ya! quitline (1-877-335-2567) helps adults in Puerto Rico. For teens, the doctor evaluates the case with a parent or guardian on camera.

Will I gain weight if I quit smoking?

Many people gain some weight after quitting, because they feel hungrier and the body burns fewer calories. Even so, quitting as soon as possible is better for your health. According to the CDC, nicotine gum or lozenges and bupropion can help delay that weight gain.

Before you pay

Why do I pay before choosing a time?

That is how booking works: you pay first and choose your time right after, in the same process, from the times the doctor has open. Before paying you see the price and the cancellation policy.

Can I cancel or change the time?

You can cancel your visit for a full refund, or change the time at no cost up to 2 times, if you do it 24 hours or more before it starts. Within 24 hours you can no longer cancel or change the time, and there is no refund: the doctor has that time reserved for you and your consent is signed. If you don't join in the first 10 minutes of the visit, it counts as a no-show and there is no refund. If the clinic can't see you (the doctor is not available, there is a technical problem on our side, or we can't complete a required check), we refund you in full. If the clinic moves your visit, you can cancel it for a full refund even if it is less than 24 hours away.

Do you record the visit?

No. We do not record the video or audio of visits.

Need to see the doctor?

US$69Doctor visit

  • You’re charged when you request the visit.
  • Full refund if the clinic can’t see you

Video doctor visits 24/7 — book online and choose your time right away.

Doctor visit: US$69 — Book

Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.

See the cancellation policy

You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.

If you choose a time less than 24 hours away, it can't be cancelled or changed.

If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.

About this page

Author: The Health Initiative

Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)

Disclosure: Founding Executive Director of The Health Initiative

Published: 2026-10-09 · Updated: 2026-10-11