Services
HIV PrEP in Puerto Rico, with a video evaluation and your labs
HIV PrEP in Puerto Rico starts here with a video visit with Dr. Diana Nieves Castro, MD, a general practice physician. PrEP is medicine you take before a possible exposure to prevent HIV. The doctor evaluates you, gives you the lab order the CDC calls for and, if appropriate, prescribes PrEP and follows up with you every 3 months.
Is it an emergency? Call 911.
Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.
See the cancellation policy
You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.
If you choose a time less than 24 hours away, it can't be cancelled or changed.
If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.
Video visit
- Doctor licensed in Puerto Rico (24027) Verify (opens in a new tab)
- Children and adults of all ages
- In Spanish or English
- Secure video link
- Visits are not recorded
- Full refund if the clinic can’t see you
- No insurance needed
Is this an emergency?
This is not an emergency service. Call 911 or go to the nearest emergency room if you have:
- Possible HIV exposure in the last 72 hours: go to the ER now for PEP.
- Sexual assault: go to the emergency room or call 911.
- Fever, rash, sore throat or a flu-like illness while on PrEP: contact us and get an HIV test, because it can be a recent infection.
- On PrEP and peeing much less than usual, or swelling in your legs or face: get checked soon for your kidneys.
Help lines
On this page(10)
What is PrEP?
PrEP stands for pre-exposure prophylaxis: HIV medicine you take before an exposure so the virus can't take hold. According to the CDC, "When taken as prescribed, both oral and injectable PrEP reduce the risk of getting HIV from sex by about 99%," and oral PrEP reduces the risk from injection drug use by at least 74%.
PrEP works when you take it as prescribed. Missing doses or stopping lowers the protection. And it doesn't protect against other STIs or pregnancy: that's what condoms, STI testing and, for some people, the doxy-PEP described below are for.
Before you leave home
Why a video visit
For anything that isn’t an emergency, compare what each option takes.
| Comparison | Video visit | Emergency room | CDT or doctor’s office |
|---|---|---|---|
| Getting there | From home: join from your phone, tablet or computer. | Drive and find parking. | Drive and find parking. |
| Waiting room | Skip the waiting room: join from wherever you are in Puerto Rico. | Yes, a waiting room. | Yes, a waiting room. |
| Hours and time | Every day, any time (Puerto Rico time). Video doctor visits 24/7 — book online and choose your time right away. | In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2 | An in-person visit takes about 2 hours on average, including travel.3 |
| Price | US$69 visit · US$49 follow-up · US$35 forms. You see it before you pay; no insurance needed. | Depends on your insurance and on what is done. | Depends on your insurance and on what is done. |
| Language | Spanish or English, with the same doctor. | Depends on the place. | Depends on the place. |
| Prescriptions | If appropriate, the doctor prescribes and we send your prescription to your pharmacy. | Yes, if needed. | Yes, if needed. |
| When to go in person | If the doctor needs to examine you in person or run a test, she tells you and guides you. | In an emergency: chest pain, trouble breathing, weakness on one side or bleeding that won’t stop. Call 911. | If you need stitches, an X-ray or a test on the spot. |
For problems that are not emergencies. In an emergency, call 911.
Table sources
- 1. CMS Care Compare, “Timely and Effective Care – State”, measure OP-18b: median time in the emergency department, arrival to departure, for patients sent home (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
- 2. CMS Care Compare, “Timely and Effective Care – National”, measure OP-18b (US figure) (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
- 3. Ray KN et al., “Opportunity costs of ambulatory medical care in the United States,” Am J Manag Care 2015;21(8):567-74 (US data, 2003–2010) (opens in a new tab) (accessed 2026-10-02)
We found no published source for what a patient pays at an ER or a CDT in Puerto Rico, so we give no figure.
Your doctor
Dr. Diana Nieves Castro, MD
General practice physician
Several years of emergency-department experience.
Founding Executive Director of The Health Initiative.
Who is PrEP for?
The CDC recommends talking about PrEP with everyone who is sexually active, and offering it to people more likely to be exposed to HIV. For example, if you have a partner with HIV whose virus isn't suppressed, if you don't always use condoms, if you had a bacterial STI such as syphilis or gonorrhea in the last 6 months, if you've used PEP more than once, or if you share needles.
Men, women and trans people can all take PrEP. The doctor asks about your sexual history without judgment, in English or Spanish, and decides with you whether PrEP fits and which option suits you.
HIV PrEP in Puerto Rico: how it works with us
We follow the lab protocol in the CDC PrEP guideline (2021 update):
Video visit.
Doctor online 24/7. Every day, any time (Puerto Rico time). Choose Doctor visit on the booking page. The doctor reviews your history, your medicines and your risks.
Lab order.
We give you a lab order for a lab near you: an HIV antigen/antibody test done within 7 days before you start; creatinine to check your kidney function; hepatitis B testing; STI tests (chlamydia, gonorrhea and syphilis); and, if you can get pregnant, a pregnancy test.
Results review and a prescription if appropriate.
Reviewing your results is a follow-up visit: the doctor goes over them with you. If PrEP is right for you, the doctor prescribes and we send your prescription to your pharmacy.
Follow-up every 3 months.
Per the CDC, on oral PrEP you repeat the HIV test every 3 months, and prescriptions cover up to 90 days at a time. Kidney function is rechecked every 6 or 12 months depending on your age and results. Those checks are a follow-up visit.
Truvada, Descovy and generic PrEP
Two daily pills are FDA-approved for PrEP in adults and adolescents weighing at least 35 kg: Truvada (emtricitabine and tenofovir disoproxil fumarate, also available as a generic) and Descovy (emtricitabine and tenofovir alafenamide).
Per its FDA label, Descovy is not approved for PrEP in people at risk from receptive vaginal sex, because it wasn't studied in that group. Kidneys matter too: Truvada's label doesn't recommend it for PrEP if your creatinine clearance is below 60 mL/min, and Descovy's, below 30 mL/min. That's why the doctor orders creatinine before deciding.
There is also injectable PrEP: cabotegravir (Apretude), with two starting injections 1 month apart and then one every 2 months, and lenacapavir (Yeztugo), which starts with an injection plus tablets and then is one injection every 6 months. Both are given at a clinic. We mention them so you know the options; the doctor helps you work out which one suits you.
Does PrEP have side effects?
They're usually mild. Per their FDA labels, the most frequent side effects in PrEP trials were headache, abdominal pain and weight loss with Truvada, and diarrhea with Descovy. If a side effect doesn't go away, tell the doctor at your follow-up visit.
Both labels carry a boxed warning, which is why two tests come before you start. The HIV test: if you already have HIV without knowing it and take PrEP, the virus can become resistant to these medicines, so PrEP is only prescribed once you're confirmed HIV-negative. The hepatitis B test: if you have hepatitis B, stopping PrEP suddenly can cause a severe hepatitis flare, so don't stop on your own; talk to the doctor first.
Doxy-PEP: doxycycline after sex to prevent STIs
Doxy-PEP is something else: it doesn't prevent HIV but some bacterial STIs. Under the CDC's 2024 guideline, you take one 200 mg dose of doxycycline within 72 hours after oral, vaginal or anal sex, never more than 200 mg every 24 hours.
The CDC recommends it for men who have sex with men and transgender women who had syphilis, chlamydia or gonorrhea in the past 12 months. If you use it, you get STI testing at the start and every 3 to 6 months. For cisgender women and heterosexual men, the CDC makes no recommendation yet. The doctor evaluates with you whether doxy-PEP is appropriate and can assess it alongside your PrEP.
PEP: if you were exposed in the last 72 hours, go to the ER now
PEP (post-exposure prophylaxis) is different from PrEP: it's treatment after a possible HIV exposure. According to the CDC (2025), it must start as soon as possible, ideally within 24 hours and never later than 72 hours, and you take it for 28 days.
Don't wait for a video visit: go now to an emergency room or an urgent care center. If you were sexually assaulted, go to the emergency room or call 911. Once you finish PEP, if you're still at risk, the CDC recommends moving on to PrEP: that's where we can evaluate you.
If you're under 21
In Puerto Rico the age of majority is 21. So if you're under 21, a parent or legal guardian signs the consent, stays on camera for the whole visit and shows photo ID.
Privacy and cost
The visit is discreet: you join from a private place, and visits are not recorded. A doctor visit has a published price and includes the lab order. Reviewing your results is a follow-up visit. You pay the lab for the tests and the pharmacy for the medicine. See pricing for details. If you're looking for a no-cost HIV test, see our guide to HIV testing.
How we care for you
We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.
We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.
Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy.
You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).
In an emergency, call 911.
Frequently asked questions
Do I need an HIV test before starting PrEP?
How often do I need testing on PrEP?
What is the difference between PrEP and PEP?
Does PrEP protect against other STIs?
Is my information confidential?
Before you pay
Why do I pay before choosing a time?
Can I cancel or change the time?
Do you record the visit?
Need to see the doctor?
US$69Doctor visit
- You’re charged when you request the visit.
- Full refund if the clinic can’t see you
Video doctor visits 24/7 — book online and choose your time right away.
Doctor visit: US$69 — BookPay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.
See the cancellation policy
You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.
If you choose a time less than 24 hours away, it can't be cancelled or changed.
If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.
About this page
Author: The Health Initiative
Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)
Disclosure: Founding Executive Director of The Health Initiative
Published: 2026-10-09 · Updated: 2026-10-11
Sources (10)
- CDC: Preexposure Prophylaxis for the Prevention of HIV Infection in the United States, 2021 Update (opens in a new tab) (accessed 2026-10-09)
- CDC: Clinical Guidance for PrEP (opens in a new tab) (accessed 2026-10-09)
- CDC: About PrEP (opens in a new tab) (accessed 2026-10-09)
- CDC (MMWR 2024): Guidelines for the Use of Doxycycline Post-Exposure Prophylaxis for Bacterial STI Prevention (opens in a new tab) (accessed 2026-10-09)
- CDC (MMWR 2025): Antiretroviral Postexposure Prophylaxis After Sexual, Injection Drug Use, or Other Nonoccupational Exposure to HIV (opens in a new tab) (accessed 2026-10-09)
- CDC: About PEP (opens in a new tab) (accessed 2026-10-09)
- DailyMed (FDA label): Truvada (opens in a new tab) (accessed 2026-10-09)
- DailyMed (FDA label): Descovy (opens in a new tab) (accessed 2026-10-09)
- DailyMed (FDA label): Yeztugo (opens in a new tab) (accessed 2026-10-09)
- HIV.gov: Pre-Exposure Prophylaxis (PrEP) (opens in a new tab) (accessed 2026-10-09)
