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Type 2 diabetes: symptoms, labs and video care in Puerto Rico

Type 2 diabetes is a long-term condition in which blood sugar stays too high. We care for it by video: the doctor reviews your readings and medications, gives you a lab order for your A1C and, if appropriate, prescribes and we send your prescription to your pharmacy. A refill of a medicine you already take (non-controlled) is a follow-up visit.

Can we help by telehealth?YesWe can help by telehealth.
$79Doctor visit

Is it an emergency? Call 911.

Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.

See the cancellation policy

You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.

If you choose a time less than 24 hours away, it can't be cancelled or changed.

If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.

Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • Very low blood sugar with confusion, fainting, seizures or inability to swallow
  • Fruity-smelling breath, fast deep breathing, vomiting that will not stop or stomach pain with high blood sugar
  • Blood sugar that stays at 300 mg/dL or higher
  • Chest pain, shortness of breath, weakness on one side of the body or trouble speaking
  • A foot wound with fever, pus, a bad smell or skin turning dark
  • A very thirsty child who pees a lot and is also vomiting, breathing fast or very drowsy

Warning signs: when to go to the ER

At a glance

Type 2 diabetes

Common symptoms

  • Peeing often
  • Increased thirst and hunger
  • Losing weight without trying
  • Fatigue
  • Blurry vision
  • Cuts or sores that are slow to heal
  • Numbness or tingling in the hands or feet
Other names
Type 2 diabetes mellitus · High blood sugar
Usual test
A1C and fasting blood sugar
Treatment
Changes in eating and activity, pills, injectable medicines or insulin, as the medical evaluation indicates
Possible complication
Damage to the eyes, kidneys, nerves and feet, and a higher risk of heart disease

What type 2 diabetes is

In type 2 diabetes, your body does not use insulin well and sugar (glucose) builds up in your blood. Over time, high blood sugar can damage the eyes, kidneys, nerves and feet, and it raises the risk of heart disease. Good control lowers that risk a lot. In men, nerve and blood-vessel damage can also cause erection problems; read about erectile dysfunction and diabetes.

It is very common in Puerto Rico: in 2021, 14.4% of adults had diagnosed diabetes, the highest of any US state or territory (Colorado was lowest at 6.5%), according to a CDC analysis published in Preventing Chronic Disease.

Type 2 diabetes care by video

We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you. You see Dr. Diana Nieves Castro, MD, a general practice physician licensed in Puerto Rico (check her license) with several years of emergency-department experience. She sees adults and children of all ages, in English or Spanish, and can be your online primary care doctor for diabetes and the rest of your health.

In your visit, the doctor:

  • Reviews your glucose readings, lab results and how your medications are working.
  • Gives you a lab order for your A1C, kidney function and cholesterol, and goes over the results with you.
  • Adjusts your eating, activity and medication plan. If appropriate, the doctor prescribes and we send your prescription to your pharmacy.
  • Helps you keep your care plan on track as part of our chronic care, with clear prices and no membership. The service is run by a nonprofit.

Your doctor

Dr. Diana Nieves Castro, MD

General practice physician

Several years of emergency-department experience.

Founding Executive Director of The Health Initiative.

Meet the doctor

How to book your visit in 3 steps

Booking a diabetes visit is simple:

  1. Request your visit.

    Video doctor visits 24/7 — book online and choose your time right away. Choose Doctor visit, or Follow-up visit if you only need a refill of a medicine you already take (non-controlled), and pay by card at secure checkout. Book your visit.

  2. Get your link.

    We send you a secure video link. It works on your phone, tablet or computer. You need to be in Puerto Rico during the visit (visitors are welcome). Patients under 21 need a parent or legal guardian on camera with photo ID.

  3. See the doctor.

    The doctor evaluates, diagnoses and treats you. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If you need a test, we give you a lab order for a lab near you.

Published price: a doctor visit, no membership

A doctor visit has the same price for every age, with no membership and no insurance needed. You are charged when you request the visit, and you get a full refund if the clinic can’t see you. A doctor's note after your visit is included at no extra charge. See all prices.

If you only need a refill of a medicine you already take (non-controlled), choose the follow-up visit; anyone can book it. A review of lab results is also a follow-up visit, for existing patients. If a follow-up or forms visit turns out to need a full visit, the doctor explains why and, with your consent, you pay the difference.

Type 2 diabetes symptoms

Type 2 diabetes symptoms often take several years to develop, and some people notice none at all. That is why most diagnoses come from a blood test. Common symptoms include:

Hemoglobin A1c and other lab tests: normal ranges

The hemoglobin A1c (A1C) test is a blood test that shows your average blood sugar over the past 3 months, according to the CDC. Along with fasting blood sugar, it is the main test used to diagnose and monitor diabetes. Diabetes is confirmed with blood tests, and a second test is usually done to confirm it. If you have symptoms or risk factors, the doctor gives you a lab order. These are the ranges (see also how to read lab results):

  • A1C: below 5.7% is normal; 5.7% to 6.4% is prediabetes; 6.5% or above indicates diabetes.
  • Fasting blood sugar: 99 mg/dL or below is normal; 100 to 125 mg/dL is prediabetes; 126 mg/dL or above indicates diabetes.
  • Random blood sugar: 200 mg/dL or above, with symptoms, indicates diabetes.

For many people with diabetes the A1C goal is below 7%, but your own goal depends on your age and other conditions, and the doctor talks it through with you. The CDC recommends an A1C test at least twice a year. Follow-up also covers blood pressure (some people with diabetes aim for below 130/80), cholesterol, and blood and urine tests that check your kidneys. The doctor also watches for fatty liver, which is common with type 2 diabetes.

Type 2 diabetes treatment: pills and injectables

Depending on your situation, treatment can include changes in eating and activity, pills, injectable medicines or insulin. According to the American Diabetes Association (ADA) Standards of Care, metformin is a commonly used pill that has historically been the first medicine for type 2 diabetes; today the choice also weighs your heart, kidneys and weight. If you take it, the doctor checks your kidney function (creatinine) and, with long-term use, your vitamin B12. How it works, how to take it and its side effects are in the metformin guide.

Among injectables, Ozempic (semaglutide) is FDA-approved for type 2 diabetes in adults, and Mounjaro (tirzepatide) in adults and children 10 and older; if appropriate for you, the doctor can prescribe them. See our guides to Ozempic and Mounjaro, and if weight loss is also your goal, our medical weight loss program. Other GLP-1s for diabetes include Trulicity (dulaglutide), a weekly injection, and Victoza (liraglutide); to see how they all differ, read Ozempic vs Mounjaro.

Some people with diabetes also need a statin for cholesterol. The doctor adjusts the plan with you at each visit. Some medicines, such as insulin, can drop your blood sugar too low: learn the signs of low blood sugar. For the same reason, if you take insulin or a sulfonylurea such as glipizide, skipping meals or fasting can drop your blood sugar too low: before you try intermittent fasting, talk with the doctor.

Other diabetes medicines

Empagliflozin (Jardiance) and dapagliflozin (Farxiga) are once-daily pills in the SGLT2 inhibitor class: they help your kidneys remove more sugar in the urine. Their FDA-approved labels cover blood sugar control in adults and children 10 and older with type 2 diabetes. The labels also cover certain adults with heart failure or chronic kidney disease, to lower the risk of hospitalization, worsening kidney function and cardiovascular death. They are not recommended to control blood sugar in type 1 diabetes, and they are not weight-loss drugs. If you have high creatinine, the doctor reviews your labs to decide whether they fit you.

On the labels, the most common side effects are urinary tract infections and genital yeast infections, especially in women. A rare but serious one is ketoacidosis, which can happen even with blood sugar below 250 mg/dL: if you have nausea, vomiting, belly pain, unusual tiredness or trouble breathing, get emergency care.

Glipizide is a sulfonylurea: it makes your pancreas release more insulin. That is why it can drop your blood sugar too low; learn the signs of low blood sugar (hypoglycemia) and what to do.

Insulin glargine (Lantus) is a long-acting insulin injected once a day. According to MedlinePlus, unopened insulin is kept in the refrigerator and never frozen, and a pen in use can be kept at room temperature for up to 28 days, away from heat. If the power goes out, plan how to keep it cool: see our guide to medicines in hurricane season.

If you already take any of these medicines and are running low, see how prescription refills work: a refill is a follow-up visit. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. Do not stop or change a medicine on your own. Book your visit.

Your care plan: eyes, feet and kidneys

Good diabetes care means keeping your checkups current. The doctor helps you stay on top of them:

  • A dilated eye exam at least once a year with an eye doctor.
  • A full foot exam at least once a year, including a check of feeling and pulses. Look at your feet every day and tell the doctor about any sore, change in color or ingrown toenail.
  • Kidney tests in blood and urine, with your lab order.
  • Medicines for hurricane season: plan ahead so you have enough medicine on hand and a way to keep insulin cool (hurricane medicines guide).

Diabetes in children and teens

We see adults and children of all ages. If your child is very thirsty, peeing a lot or losing weight for no reason, the doctor evaluates them and gives you a lab order to check their blood sugar. For their safety, if they are also vomiting, breathing fast or very drowsy, take them to the emergency room.

When to go to the ER

For your safety, call 911 or go to the emergency room if you have any of these signs. See also when to go to the ER.

  • Very low blood sugar with confusion, fainting, seizures or inability to swallow
  • Fruity-smelling breath, fast deep breathing, vomiting that will not stop or stomach pain with high blood sugar
  • Blood sugar that stays at 300 mg/dL or higher
  • Chest pain, shortness of breath, weakness on one side of the body or trouble speaking
  • A foot wound with fever, pus, a bad smell or skin turning dark

Why a video visit

Why a video visit
ComparisonBy videoEmergency room
Getting thereFrom home: join from your phone, tablet or computer.Drive and find parking.
Hours and timeEvery day, any time (Puerto Rico time). Video doctor visits 24/7 — book online and choose your time right away.In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2
Price$79 visit · $49 follow-up · $35 forms. You see it before you pay; no insurance needed.Depends on your insurance and on what is done.

For problems that are not emergencies. In an emergency, call 911.

How we care for you

  • We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

  • We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.

  • Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.

  • If appropriate, the doctor prescribes and we send your prescription to your pharmacy.

  • You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).

  • In an emergency, call 911.

Frequently asked questions

What are the first signs of diabetes?

Many people have no symptoms at first. When symptoms appear, the most common are peeing often, thirst and hunger, fatigue, blurry vision and losing weight without trying. A blood test tells you for sure, and the doctor can give you the lab order.

Can I get my diabetes medicine refilled by video?

Yes. Choose the follow-up visit. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. Have your current medications and most recent labs at hand.

What tests do I need if I take metformin?

Kidney function (creatinine) before you start and during treatment, your A1C and, with long-term use, vitamin B12. The doctor gives you the lab order; the details are in the metformin guide. Do not stop metformin on your own.

What is hemoglobin A1c and what is a normal level?

Hemoglobin A1c (A1C) is a blood test that shows your average blood sugar over the past 3 months. According to the CDC, below 5.7% is normal, 5.7% to 6.4% is prediabetes and 6.5% or above indicates diabetes. If you have diabetes, the CDC recommends the test at least twice a year, and the doctor may order it more often if your treatment changed. She gives you the lab order.

Can visitors to Puerto Rico get diabetes care?

Yes. If you are in Puerto Rico during the visit, the doctor can see you, for example if you run short of a medicine you already take while traveling. If appropriate, the doctor prescribes and we send your prescription to your pharmacy.

What should I do if my blood sugar goes very low?

Blood sugar below 70 mg/dL is considered low. If you feel shaky, sweaty, confused or dizzy, take something with sugar as you were taught. If the person faints or cannot swallow, call 911.

Related topics

About this page

Author: The Health Initiative

Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)

Disclosure: Founding Executive Director of The Health Initiative

Published: 2026-09-30 · Updated: 2026-10-11