Conditions
Strep throat and sore throat in Puerto Rico: video visit + lab test
Strep throat is a bacterial infection confirmed with a test, while most sore throats are caused by viruses and get better on their own in about a week. In Puerto Rico, the doctor evaluates you by video and, if strep is suspected, we give you a lab order for a rapid strep test at a lab near you. If the test confirms strep and it is appropriate, the doctor prescribes. We see all ages.
Is it an emergency? Call 911.
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See the cancellation policy
You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.
If you choose a time less than 24 hours away, it can't be cancelled or changed.
If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.
Is this an emergency?
This is not an emergency service. Call 911 or go to the nearest emergency room if you have:
- Trouble breathing
- Can’t swallow your own saliva, or a child is drooling
- Blood in your saliva or phlegm
- Signs of dehydration: very little urine, dry mouth, dizziness
- A baby under 3 months with a temperature of 100.4 °F (38 °C) or higher
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At a glance
Sore throat (pharyngitis)
Common symptoms
- A sore throat that starts very quickly
- Pain when swallowing
- Fever
- Red, swollen tonsils, sometimes with white patches or pus
- Tiny red spots on the roof of the mouth
- Swollen, tender glands in the front of the neck
- Other names
- Pharyngitis · Tonsillitis · Strep throat
- Usual test
- Rapid strep test or throat culture, by lab order when needed
- Treatment
- Home relief; an antibiotic only if a test confirms strep
- Possible complication
- Abscess near the tonsils or rheumatic fever (rare)
On this page(11)
Strep throat symptoms: virus or strep?
According to the CDC, strep throat starts 2 to 5 days after exposure and tends to come on suddenly. The most common symptoms are:
- A sore throat that starts very quickly
- Pain when swallowing
- Fever
- Red, swollen tonsils, sometimes with white patches or pus
- Tiny red spots on the roof of the mouth
- Swollen, tender glands in the front of the neck
- In children, sometimes headache, stomach pain, nausea or vomiting, or a rough, sandpaper-like rash (scarlet fever)
What causes a sore throat?
The viruses that cause colds and flu are the most common cause of a sore throat (pharyngitis). Other causes include group A strep bacteria, allergies and smoke. In teens and young adults, a sore throat with deep tiredness and swollen glands in the neck can be mononucleosis.
These signs point to a virus rather than strep: cough, runny nose, hoarseness and pink eye. If losing your voice is the main problem, read about laryngitis. Strep throat is most common in children aged 5 to 15, but anyone can get it.
Sore throat in Puerto Rico: how we treat it by video
You see Dr. Diana Nieves Castro, a Puerto Rico–licensed general practice physician with several years of emergency-department experience, in English or Spanish. We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.
The doctor asks how long your throat has hurt, whether you have fever, cough or a runny nose, whether you can swallow fluids and saliva, and whether anyone at home has strep. In good light she asks you to show your throat and neck on camera. If she suspects strep, the test comes first; if it confirms strep and it is appropriate, the doctor prescribes and we send your prescription to your pharmacy.
We see adults, teens, children and babies. You need to be physically in Puerto Rico during the visit; visitors are welcome.
Your doctor
Dr. Diana Nieves Castro, MD
General practice physician
Several years of emergency-department experience.
Founding Executive Director of The Health Initiative.
Your visit in 3 steps
Doctor online 24/7: video visits for a sore throat at any hour. Request a visit online 24/7 and choose your time right away.
Request your visit.
Book a visit and choose "Doctor visit". You pay by card when you request it.
See the doctor by video.
We send you a secure video link. It works on your phone, tablet or computer.
Get your plan.
If needed, you get a lab order for a strep test and a doctor’s note. If appropriate, the doctor prescribes and we send your prescription to your pharmacy.
What a sore throat visit costs
A sore throat is handled in a doctor visit, the same price for every age, with no membership. You pay by card when you request the visit, and you get a full refund if the clinic can’t see you. A doctor’s note after your visit is included at no extra charge.
We do not bill insurance; the lab and the pharmacy charge separately. See all prices. The service is run by The Health Initiative, a nonprofit.
Strep throat treatment: test first, antibiotic if confirmed
Many causes of a sore throat look alike, so strep is confirmed with a rapid test using a throat swab, or a throat culture. If the doctor suspects strep (sudden fever, pus on the tonsils, swollen glands, no cough or runny nose), we give you a lab order for a rapid strep test at a lab near you and go over the result with you.
If the test confirms strep, the CDC names penicillin or amoxicillin as the first-choice treatment; the doctor chooses based on your allergies and your case. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. Finish the whole course even if you feel better.
Do I need an antibiotic for a sore throat?
Usually not. Most sore throats are viral, and the CDC says antibiotics do not help a virus: they will not make you better faster and can cause side effects. If your symptoms clearly point to a virus (cough, runny nose, hoarseness), Infectious Diseases Society of America (IDSA) guidelines say a strep test is usually not needed. That is why we never promise an antibiotic before the evaluation: read can telehealth prescribe antibiotics.
Sore throat relief at home
Most sore throats get better on their own within a week. In the meantime:
- Suck on ice chips or ice pops, or sip warm drinks such as tea with honey.
- Gargle with warm salt water several times a day (half a teaspoon of salt in a cup of water).
- Use a cool-mist humidifier.
- Take acetaminophen or ibuprofen as the label or your doctor directs. Do not give aspirin to children or teens.
- Do not give honey to babies under 1, or lozenges to young children, who can choke on them.
Sore throat and strep in children
According to the CDC, strep throat is most common in children 5 to 15 years old and rare before age 3. In children it usually brings fever, pain when swallowing, red and swollen tonsils and tiny red spots on the roof of the mouth, usually without a cough; a cough, runny nose and hoarseness point more to a virus.
In babies, toddlers and preschoolers, a sore throat is most often caused by a virus. Strep is rare before age 3, and IDSA guidelines say children under 3 are not routinely tested for strep.
The doctor evaluates your child by video with you on camera. For children over 3 with strep symptoms, we give you an order for a rapid strep test at a lab near you; if it is negative in a child or teen, a throat culture is recommended to confirm, and we give you that order too. Per the CDC, a child with strep can go back to school or daycare once they have no fever and have taken the antibiotic for at least 12 to 24 hours. Patients under 21 need a parent or legal guardian on camera with ID. See our online doctor for kids.
For safety: a baby under 3 months with a temperature of 100.4 °F (38 °C) or higher needs the emergency room right away. At any age, go to the ER if your child has trouble breathing or swallowing, or is drooling a lot and cannot swallow. A sore throat with fever can also be part of the flu or COVID.
When to go to the ER
For your safety, go to the emergency room or call 911 if you have these signs. See when to go to the ER.
- Trouble breathing
- Can’t swallow your own saliva, or a child is drooling
- Blood in your saliva or phlegm
- Signs of dehydration: very little urine, dry mouth, dizziness
- A baby under 3 months with a temperature of 100.4 °F (38 °C) or higher
Why a video visit
| Comparison | By video | Emergency room |
|---|---|---|
| Getting there | From home: join from your phone, tablet or computer. | Drive and find parking. |
| Hours and time | Every day, any time (Puerto Rico time). Video doctor visits 24/7 — book online and choose your time right away. | In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2 |
| Price | $79 visit · $49 follow-up · $35 forms. You see it before you pay; no insurance needed. | Depends on your insurance and on what is done. |
For problems that are not emergencies. In an emergency, call 911.
Table sources
- 1. CMS Care Compare, “Timely and Effective Care – State”, measure OP-18b: median time in the emergency department, arrival to departure, for patients sent home (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
- 2. CMS Care Compare, “Timely and Effective Care – National”, measure OP-18b (US figure) (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
How we care for you
We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.
We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.
Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy.
You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).
In an emergency, call 911.
Frequently asked questions
How long does strep throat last?
What are the early signs of strep throat?
Is it laryngitis or strep throat?
Can strep throat go away on its own?
Do you see children with a sore throat?
Related topics
About this page
Author: The Health Initiative
Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)
Disclosure: Founding Executive Director of The Health Initiative
Published: 2026-09-30 · Updated: 2026-10-11
Sources (8)
- Sore Throat Basics (CDC) (opens in a new tab) (accessed 2026-09-30)
- Strep Throat (CDC) (opens in a new tab) (accessed 2026-10-09)
- Clinical Guidance for Group A Streptococcal Pharyngitis (CDC) (opens in a new tab) (accessed 2026-10-09)
- Strep throat (MedlinePlus, NIH) (opens in a new tab) (accessed 2026-10-09)
- Clinical Practice Guideline for Group A Streptococcal Pharyngitis: 2012 Update (IDSA) (opens in a new tab) (accessed 2026-09-30)
- The Difference Between a Sore Throat, Strep & Tonsillitis (AAP, HealthyChildren.org) (opens in a new tab) (accessed 2026-09-30)
- Laryngitis (MedlinePlus, NIH) (opens in a new tab) (accessed 2026-10-09)
- Mononucleosis (MedlinePlus, NIH) (opens in a new tab) (accessed 2026-10-02)
