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Stye: what it is, how to get rid of it and when to see a doctor

A stye is a red, painful bump on the edge of the eyelid, caused by a blocked gland that gets infected. It usually gets better on its own within a few days with warm compresses, and you should never squeeze it. Because it is diagnosed by looking at it, the doctor can assess it well by video in Puerto Rico and, if appropriate, prescribe treatment.

Can we help by telehealth?YesWe can help by telehealth.
$79Doctor visit

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Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • Any change in your vision
  • Swelling or redness spreading around the eye, with fever
  • Pain when moving the eye
  • Blurry or double vision, or a bulging eye
  • A child with a very swollen eyelid and fever

Warning signs: when to go to the ER

At a glance

Stye

Common symptoms

  • A red, swollen, painful bump on the edge of the eyelid
  • A spot of pus in the center
  • A gritty feeling in the eye
  • Sensitivity to light
  • A watery eye
Other names
Sty · Hordeolum
Treatment
Warm compresses; an antibiotic ointment only when the medical evaluation calls for it
Possible complication
Chalazion or cellulitis around the eye

What is a stye?

The eyelid has tiny oil glands. According to MedlinePlus, a stye forms when one of those glands gets blocked and bacteria grow inside it. It shows up as a red, swollen, painful bump on the edge of the eyelid, often with a spot of pus.

A chalazion looks similar but is different: it is a firm bump that is not painful, farther back on the eyelid, caused by a blocked gland without infection. We explain the difference below.

What causes a stye? According to MedlinePlus, it forms when an eyelid oil gland gets blocked and bacteria grow inside, and it is more likely if you have blepharitis, an inflammation of the eyelid edge. While you have one, the American Academy of Ophthalmology advises skipping eye makeup and contact lenses.

Stye vs chalazion: what is the difference?

The difference is pain and infection. According to the American Academy of Ophthalmology and MedlinePlus, a stye is an infection, usually bacterial, of an eyelash root or an eyelid gland: it hurts, it is red and it sits on the edge of the eyelid. A chalazion is a blocked oil gland of the eyelid (a meibomian gland) without infection: a firm bump that is usually not painful and sits farther back on the lid, away from the edge. Sometimes a chalazion is left behind after a stye heals.

Home care is the same for both: warm compresses for 10 to 15 minutes, several times a day (MedlinePlus says at least 4 times a day for a chalazion), with water that is comfortably warm, not hot, and a gentle eyelid massage afterward to help it drain. Don’t squeeze or pop it: the American Academy of Ophthalmology warns that it can spread the infection into the eyelid. According to MedlinePlus, a chalazion often goes away on its own in about a month.

  • Stye: painful, red and swollen, on the edge of the eyelid, often with a spot of pus.
  • Chalazion: usually painless, a firm bump farther back on the eyelid that grows slowly.

When a chalazion needs an eye doctor

The doctor evaluates the bump by video and, if needed, refers you to an ophthalmologist in person. That happens when a chalazion lasts longer than about a month or keeps growing; when it affects your vision; when it keeps coming back in the same spot, especially in an adult; when eyelashes fall out over it; or when redness or swelling spreads across the eyelid.

According to the American Academy of Ophthalmology and MedlinePlus, an ophthalmologist can drain it in the office, usually from the inside of the eyelid, or give it a steroid injection. If it keeps coming back in the same spot, they may take a small tissue sample (biopsy) to rule out a more serious problem.

How we treat a stye by video

You see Dr. Diana Nieves Castro, a Puerto Rico–licensed general practice physician with several years of emergency-department experience, in English or Spanish. A stye is diagnosed by looking at it: with good light and the camera close, the doctor sees the bump, the eyelid and the eye, and asks whether it hurts, whether you see clearly and whether it hurts to move your eye.

She explains how to use warm compresses and, if appropriate, prescribes a treatment, such as an antibiotic ointment, and we send your prescription to your pharmacy. If the bump doesn’t go away in several weeks or needs draining, we refer you to an ophthalmologist in person. If your eye is red with discharge, see pink eye.

This is online urgent care for non-emergencies. We see adults and children of all ages; you need to be physically in Puerto Rico during the visit, and visitors are welcome.

Your doctor

Dr. Diana Nieves Castro, MD

General practice physician

Several years of emergency-department experience.

Founding Executive Director of The Health Initiative.

Meet the doctor

Your visit in 3 steps

Video doctor visits 24/7 — book online and choose your time right away.

  1. Request your visit.

    Book a visit and choose "Doctor visit". You pay by card when you request it.

  2. See the doctor by video.

    We send you a secure video link. It works on your phone, tablet or computer. Face a window or a lamp so your eyelid is easy to see.

  3. Get your plan.

    If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If needed, we refer you in person.

What a stye visit costs

A stye is handled in a doctor visit, the same price for every age, with no membership. You pay by card when you request the visit, and you get a full refund if the clinic can’t see you. We do not bill insurance. See all prices. The service is run by The Health Initiative, a nonprofit.

Stye symptoms

The most common symptoms, according to MedlinePlus and the American Academy of Ophthalmology, are:

  • A red, swollen, painful bump on the edge of the eyelid
  • A spot of pus in the center
  • A gritty feeling in the eye
  • Sensitivity to light
  • A watery eye

How to get rid of a stye: warm compresses first

The main treatment is heat. MedlinePlus recommends a warm, wet cloth over the eye for 10 minutes, 4 times a day; the American Academy of Ophthalmology suggests 10 to 15 minutes, 3 to 5 times a day. For a chalazion, gently massaging the eyelid after the compress helps it drain.

  • Don’t squeeze or pop it. Let it drain on its own; squeezing can spread the infection.
  • Skip eye makeup and contact lenses until it heals.
  • Wash your hands before touching your eyes.
  • If compresses don’t help, the doctor may prescribe an antibiotic ointment, if appropriate.
  • A chalazion that doesn’t go away in about a month may need an injection or drainage, which is done in person.

When to see a doctor and when to go to the ER

According to MedlinePlus, see a doctor if the bump gets worse or doesn’t improve within 1 to 2 weeks, becomes very large or painful, the whole eyelid or eye turns red, it bleeds, or styes keep coming back. If they keep recurring, the American Academy of Ophthalmology advises an exam by an ophthalmologist.

Get seen in person if you notice any change in your vision or the redness spreads across the eyelid or the skin around the eye: that is not handled by video alone.

For your safety, go to the emergency room the same day if swelling or redness spreads around the eye with fever, it hurts to move your eye, the eye bulges, or your vision is blurry or double. These can be signs of orbital cellulitis, a deep infection that MedlinePlus calls a medical emergency, especially in children. See when to go to the ER.

Why a video visit

Why a video visit
ComparisonBy videoEmergency room
Getting thereFrom home: join from your phone, tablet or computer.Drive and find parking.
Hours and timeEvery day, any time (Puerto Rico time). Video doctor visits 24/7 — book online and choose your time right away.In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2
Price$79 visit · $49 follow-up · $35 forms. You see it before you pay; no insurance needed.Depends on your insurance and on what is done.

For problems that are not emergencies. In an emergency, call 911.

How we care for you

  • We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

  • We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.

  • Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.

  • If appropriate, the doctor prescribes and we send your prescription to your pharmacy.

  • You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).

  • In an emergency, call 911.

Frequently asked questions

How long does a stye last?

It often gets better on its own within a few days with warm compresses. If it doesn’t improve in 1 to 2 weeks, or gets worse, book a visit. A chalazion can take about a month to go away.

Can I pop a stye?

No. Squeezing or popping it can spread the infection. Use warm compresses and let it drain on its own. If it needs draining, a doctor does it in person.

What is the difference between a stye and a chalazion?

A stye is an infection: it is painful, red and on the edge of the eyelid. A chalazion is a blocked gland without infection: a firm, painless bump farther back on the eyelid.

Does a chalazion go away on its own?

Often, yes. According to MedlinePlus, a chalazion usually goes away on its own in about a month with warm compresses for 10 to 15 minutes, at least 4 times a day, and a gentle eyelid massage. Don’t squeeze it. If it lasts more than a month, keeps growing, affects your vision or comes back in the same spot, the doctor evaluates it and refers you to an ophthalmologist if needed.

How do you get rid of a stye?

With warm compresses: a clean, warm, wet cloth on the eyelid for 10 to 15 minutes, several times a day, helps it drain on its own. Wash your hands, don’t squeeze it, and skip eye makeup and contact lenses. If it doesn’t improve, the doctor may prescribe an ointment, if appropriate.

Why do I keep getting styes?

Styes that keep coming back are often linked to blepharitis, an inflammation of the eyelid edge. Cleaning the lid margin and washing your hands before touching your eyes helps. If they keep recurring, the American Academy of Ophthalmology advises an exam by an ophthalmologist.

Can I get a stye treated by telehealth?

Yes, if appropriate. The doctor looks at the stye by video and, if compresses aren’t enough, prescribes a treatment and we send your prescription to your pharmacy.

Related topics

About this page

Author: The Health Initiative

Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)

Disclosure: Founding Executive Director of The Health Initiative

Published: 2026-10-02 · Updated: 2026-10-11