Skip to main content

Emergency? Call 911

The Health InitiativeTelehealth in Puerto Rico
Book from $35 (Doctor visit, $79)

Telehealth menu

The Health Initiative
Book a visit

$79Doctor visitCharged when you request

Guides

Food safety after a power outage in Puerto Rico: what to throw out and what to keep

Without power, a closed refrigerator keeps food safe for about 4 hours, and a full freezer for about 48 hours (24 if half full). Throw out meat, poultry, fish, eggs, milk and leftovers that were above 40 °F (4 °C) for 2 hours or more. Never taste food to check it. If you get vomiting or diarrhea, the doctor can see you by video, with live visits any hour, every day.

Can we help by telehealth?YesWe can help by telehealth.
$79Doctor visit

Is it an emergency? Call 911.

Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.

See the cancellation policy

You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.

If you choose a time less than 24 hours away, it can't be cancelled or changed.

If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.

Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • Bloody diarrhea, or high fever with vomiting or diarrhea
  • Signs of dehydration: barely urinating, very dry mouth, dizziness when standing, cannot keep fluids down
  • A baby or young child with vomiting or diarrhea who cannot keep fluids down, or is very sleepy
  • Muscle weakness, double vision, trouble speaking or swallowing, or trouble breathing (call 911)
  • Severe belly pain, or fever with vomiting in someone who is pregnant, older, or has a weakened immune system

Warning signs: when to go to the ER

On this page (11)

First: emergencies and warning signs

Before you open the fridge, know this: if you or anyone at home has bloody diarrhea, dehydration, muscle weakness, double vision, or trouble breathing or swallowing, go to the emergency room or call 911. The full list is below.

If you only have mild to moderate stomach upset and no emergency signs, you can book a video visit. Long outages are common during hurricane season; see also health after a hurricane.

How long food lasts without power

According to the USDA Food Safety and Inspection Service (FSIS), with the doors kept closed:

  • Refrigerator: food stays safe for about 4 hours if you do not open the door.
  • Full freezer: about 48 hours. If half full, about 24 hours.
  • In very hot weather (above 90 °F or 32 °C), the safe time for perishable food out of the cold drops to 1 hour; at normal temperatures it is 2 hours.
  • Open the doors as little as possible. Every opening lets cold air out.

What to throw out after an outage

Discard perishable food that was above 40 °F (4 °C) for 2 hours or more. That includes:

  • Meat, poultry, fish and seafood, raw or cooked
  • Eggs and foods made with them
  • Milk, cream, yogurt and soft or shredded cheeses
  • Cooked leftovers, rice, beans, soups and stews
  • Cut or peeled fruit and vegetables, and prepared salads
  • Dough, cream pastries, and opened sauces made with egg or cream
  • Prepared baby formula, and pumped breast milk that thawed and warmed

What you can usually keep

These foods generally hold up without refrigeration for short periods:

  • Hard cheeses (such as parmesan), butter and margarine
  • Whole, uncut fruits and vegetables
  • Mustard, ketchup, jelly, soy sauce and bottled dressings (discard if they smell off or look different)
  • Peanut butter, bread and rolls
  • Undamaged, unopened canned, bagged and jarred foods

Frozen food: can you refreeze it?

According to the USDA, if food still has ice crystals or feels as cold as it would in a refrigerator (40 °F or below), you can usually cook it or refreeze it, though quality may drop. If you are not sure, do not risk it.

A food thermometer is the best tool: measure the food, not just the air. Discard anything above 40 °F for 2 hours or more.

If you use dry ice, handle it with gloves and in a ventilated space. Never store it in a closed room.

The golden rule: do not taste it

You cannot tell whether food is safe by smell, color or taste. Many germs that cause food poisoning do not change the food. The USDA and CDC rule is: "when in doubt, throw it out."

If throwing food away hurts because of the cost, remember that food poisoning can cost far more in health and missed work.

After a flood

If food or its packaging touched floodwater, the CDC and USDA recommend:

  • Discard everything that is not in a sealed can or waterproof container.
  • Discard cardboard cartons, bags, screw-top and snap-lid containers, and bottles with cork-lined caps.
  • Discard any can that is bulging, dented or rusted.
  • Wash and sanitize undamaged cans that touched the water before opening them.
  • Use boiled or bottled water if there is a boil water advisory.

Cooking and eating safely without power

Practices recommended by the USDA and CDC:

  • Cook meat and poultry to the safe internal temperature; a food thermometer confirms it.
  • Wash your hands with soap and safe water before handling food. If water is unavailable, hand sanitizer is a backup, not a replacement.
  • If you use a generator or camping stove, use it outdoors only, away from windows and doors, because of carbon monoxide. Never cook with charcoal indoors.
  • Babies, pregnant people, older adults and people with weakened immune systems get sick more easily: take extra care with their food.

Medicines that need to stay cold

Some medicines, such as certain insulins, must be kept cold. If you rely on one, see medications and hurricanes and talk with your pharmacy or doctor. If you do not have an up-to-date prescription, you can talk with the doctor by video; she evaluates and, if appropriate, prescribes, and we send the prescription to your pharmacy.

If you get sick from spoiled food: how we help by video

Food poisoning often causes nausea, vomiting, diarrhea and belly pain, from a few hours to a few days after eating. Many cases improve with fluids and rest, but dehydration can be dangerous, especially in children and older adults.

If you have no emergency signs, you can see Dr. Diana Nieves Castro by video, a Puerto Rico–licensed general practice physician with several years of emergency-department experience. Live visits are available any hour of the day, every day. We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. See how non-emergency urgent care by video works.

Read more about stomach bug in adults, diarrhea and vomiting in children and dehydration. We see children of all ages with a parent or legal guardian on camera.

A doctor visit has the same price for every age, with a full refund if the clinic can’t see you. Book a visit.

When to go to the ER

For your safety, go to the emergency room or call 911 if you notice:

  • Bloody diarrhea, or high fever with vomiting or diarrhea
  • Signs of dehydration: barely urinating, very dry mouth, dizziness when standing, cannot keep fluids down
  • A baby or young child with vomiting or diarrhea who cannot keep fluids down, or is very sleepy
  • Muscle weakness, double vision, trouble speaking or swallowing, or trouble breathing
  • Severe belly pain, or fever with vomiting in someone who is pregnant, older, or has a weakened immune system

How we care for you

  • We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

  • We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.

  • Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.

  • If appropriate, the doctor prescribes and we send your prescription to your pharmacy.

  • You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).

  • In an emergency, call 911.

Frequently asked questions

How long does food last in the fridge without power?

About 4 hours if you keep the door closed, according to the USDA. A full freezer lasts about 48 hours, and a half-full one about 24.

Can I eat thawed meat or chicken if it still feels cold?

If it still has ice crystals or is at 40 °F (4 °C) or below, it can usually be cooked or refrozen. If it was above 40 °F for 2 hours or more, throw it out. When in doubt, throw it out.

Can I smell food to tell if it has gone bad?

No. Many bacteria that cause food poisoning do not change smell, color or taste. Do not taste food to check it.

What should I do if I get vomiting and diarrhea after an outage?

Sip fluids in small, frequent amounts. If you have no emergency signs, you can talk with the doctor by video. If there is blood in the diarrhea, dehydration, or a baby who cannot keep fluids down, go to the ER or call 911.

Can I see a doctor by video at night if I get sick?

Yes. Live visits with the doctor are available any hour of the day, every day, Puerto Rico time. For an emergency, call 911.

Video visit

$79· Doctor visit

Video doctor visits 24/7 — book online and choose your time right away.

Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.

See the cancellation policy

You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.

If you choose a time less than 24 hours away, it can't be cancelled or changed.

If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.

  • Doctor licensed in Puerto Rico (24027) Verify (opens in a new tab)
  • Visits are not recorded
  • No insurance needed
  • Secure card payment (may include Apple Pay or Google Pay)

Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)

About this page

Author: The Health Initiative

Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)

Disclosure: Founding Executive Director of The Health Initiative

Published: 2026-10-10 · Updated: 2026-10-11