Skip to main content

Emergency? Call 911

The Health InitiativeTelehealth in Puerto Rico
Book from $35 (Doctor visit, $79)

Telehealth menu

The Health Initiative
Book a visit

$79Doctor visitCharged when you request

Guides

Sinus infection medicines: antibiotics, decongestants and rinses

For most sinus infections, the medicine that helps most is not an antibiotic: it is saline rinses, pain relievers and, sometimes, a nasal steroid spray. The CDC says many sinus infections get better without antibiotics. If you are past 10 days without improving, got worse after getting better, or have a fever and strong facial pain, the doctor assesses you by video and, if appropriate, prescribes and we send your prescription to your pharmacy.

Can we help by telehealth?YesWe can help by telehealth.
$79Doctor visit

Is it an emergency? Call 911.

Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.

See the cancellation policy

You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.

If you choose a time less than 24 hours away, it can't be cancelled or changed.

If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.

Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • Swelling, redness or pain around an eye, double vision or vision changes
  • A very severe headache, stiff neck, confusion or unusual drowsiness
  • A high fever that will not come down, or trouble breathing
  • Swelling or a puffy bulge on the forehead, especially with fever or a severe headache
  • Swelling of the face, lips or tongue, or hives all over after taking a medicine

Warning signs: when to go to the ER

On this page (11)

What medicine works for a sinus infection?

A sinus infection is inflammation of the sinuses, and most of the time a virus causes it, the same kind that causes a cold. So first-line treatment is about keeping you comfortable while your body recovers: saline rinses, pain relievers, fluids, rest and, in some cases, a nasal steroid spray. The CDC explains that many sinus infections get better without antibiotics, and that antibiotics do not work on viruses.

This guide explains what each kind of medicine does, what precautions come with it, and when it makes sense for the doctor to assess whether an antibiotic is appropriate. For what a sinus infection is and its symptoms, see sinus infection: treatment by video.

Saline nasal rinses: the first step

Rinsing the nose with salt water helps clear thick mucus and keeps the nasal passages moist. You can use a saline spray or dropper, a nasal syringe or a squeeze bottle. It is a low-risk home care step you can combine with any other treatment.

Use the right water. To make the solution, use distilled or sterile water, or water you have boiled for 3 to 5 minutes and let cool. Untreated tap water is not safe for the nose because it can contain microorganisms that are harmless to swallow but dangerous when they enter through the nose. Wash the device with safe water after every use and let it air dry.

If rinsing hurts or gives you ear pain, stop and tell the doctor. For small children, ask before using a pressured rinse; saline drops or spray are usually easier.

Nasal steroids and antihistamines

Steroid nasal sprays (such as fluticasone or mometasone, some sold without a prescription) reduce inflammation inside the nose. They can help most when the sinus problem comes with allergies or keeps coming back. They take several days to work and are used every day, not only when you feel bad. If your symptoms look more like allergies than a cold, see allergies.

Antihistamines help with the itching, sneezing and runny nose of allergies. They are not a routine treatment for a sinus infection and can dry out mucus and make it harder to clear, so do not use them blindly.

Decongestants: what to know before using them

Decongestants relieve a stuffy nose, but they come with important precautions. Here are the most common types:

  • Nasal sprays (such as oxymetazoline). They work fast, but do not use them for more than 3 days in a row. Beyond that, the congestion can rebound and get worse, a problem called rhinitis medicamentosa. Follow the product label.
  • Pills with pseudoephedrine. They can raise blood pressure, speed up the heart and cause insomnia and jitteriness. Ask the doctor or your pharmacist first if you have high blood pressure, heart disease, glaucoma, prostate or thyroid problems, or are pregnant. In the U.S. they are sold from behind the pharmacy counter.
  • Oral phenylephrine. FDA advisers concluded in 2023 that at the doses sold over the counter it works no better than a placebo for congestion. It is still in many combination products, so read the label.
  • Combination cold products. Many mix several ingredients (pain reliever, antihistamine, decongestant). Make sure you are not doubling the same ingredient, such as acetaminophen, in two products.
  • In children. Over-the-counter cough and cold products are not recommended for young children. Check with the doctor before giving any to your child.

Pain relievers for facial pain and headache

Acetaminophen (Tylenol) or ibuprofen help with pain and fever. Follow the label dose and its warnings if you have kidney, stomach or liver problems or take blood thinners. Children and teens should not be given aspirin. If the headache is very severe, the worst you have ever had, or comes with other warning signs, see headache. For a stuffy nose that is not a sinus infection, see stuffy nose.

Antibiotics for a sinus infection: when they are considered

Most acute sinus infections are viral, and both the IDSA guideline (2012) and the CDC agree that an antibiotic is not the starting point for most people. According to the CDC, a bacterial infection is more likely in these situations:

  • More than 10 days of congestion, mucus or facial pain with no improvement.
  • High fever with thick, discolored mucus or strong facial pain for 3 to 4 days in a row from the start.
  • Double worsening: you started to recover from a cold and then suddenly got a fever, more pain or more congestion again.

What the doctor decides about an antibiotic

Green or yellow mucus does not mean by itself that you need an antibiotic: the color also changes in viral infections. What counts is how long you have had symptoms and how they have changed.

When the doctor decides an antibiotic is appropriate, guidelines use amoxicillin or amoxicillin-clavulanate as the first choice in most cases. If you are allergic to penicillin, tell her before anything is prescribed so she can pick another option. Sometimes the best decision is to watch a few more days before starting. We do not promise an antibiotic before assessing you. To see how this works, read antibiotics by telehealth.

If the doctor prescribes an antibiotic, take all of it as directed and tell her if you are not getting better. Do not save antibiotics for later or take someone else's.

How a video visit works

We evaluate, diagnose and treat. We see adults and children of all ages, in English or Spanish.

  1. Request a visit and pay by card. Choose the doctor visit. Video doctor visits 24/7 — book online and choose your time right away.
  2. Join by video. We send you a secure video link. It works on your phone, tablet or computer. You need to be physically in Puerto Rico during the visit; if you are visiting Puerto Rico, including on a cruise, we see you by video while you are on the island.
  3. The doctor assesses you. She asks how long you have had symptoms, whether you got worse, whether you have a fever and what you have taken. If appropriate, she prescribes and we send your prescription to your pharmacy. If needed, you also get a lab order and your doctor's note.

What it costs

It is a doctor visit, with the same price for every age and no membership. There is no extra charge for a prescription (see online prescriptions in Puerto Rico), and a doctor's note after your visit is included. You are charged when you request the visit, with a full refund if the clinic can’t see you. See pricing. The service is run by The Health Initiative, a nonprofit.

What to have ready for the visit

This helps the doctor decide quickly and safely:

  • When your symptoms started and whether you got better and then worse.
  • Whether you have had a fever, and the thermometer reading.
  • Drug allergies, especially to penicillin.
  • Every medicine you take, including nasal sprays, cold products and supplements.
  • Whether you are pregnant or breastfeeding.
  • High blood pressure, heart disease, diabetes, asthma or a weakened immune system.
  • Any antibiotics you took in the last few months, and your pharmacy's name.

Sinus infections in children

The doctor sees children of all ages. For children, the CDC advises either watching or prescribing depending on how long and how severe the symptoms are, and the dose is based on weight. Patients under 21 need a parent or legal guardian on camera with photo ID. See online doctor visits for kids.

How we care for you

  • We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

  • We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.

  • Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.

  • If appropriate, the doctor prescribes and we send your prescription to your pharmacy.

  • You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).

  • In an emergency, call 911.

Frequently asked questions

What is the best medicine for a sinus infection?

For most people, what helps most is saline nasal rinses, pain relievers such as acetaminophen or ibuprofen, fluids and rest. A nasal steroid spray can help if allergies are involved. If you are past 10 days without improving, the doctor assesses by video whether you need something more.

What antibiotic is used for a sinus infection?

It depends on your assessment, allergies and medicines, and not every sinus infection needs one. When it is considered appropriate, guidelines use amoxicillin or amoxicillin-clavulanate as the first choice. If you are allergic to penicillin, the doctor picks another. We do not promise an antibiotic before assessing you.

How long should I wait before asking for an antibiotic?

The CDC says a bacterial infection is more likely if you pass 10 days without improving, have a high fever and thick, discolored mucus for 3 to 4 days in a row, or get worse after getting better. Before that, most sinus infections are managed with home care.

Does green or yellow mucus mean I need an antibiotic?

Not by itself. The color can change in a viral infection too. What counts most is how long you have had symptoms and how they have changed.

Can I use a decongestant spray every day?

No. Sprays with oxymetazoline should not be used for more than 3 days in a row because the congestion can rebound and get worse. For daily use, ask about a nasal steroid or a saline spray.

Can I make a nasal rinse with tap water?

No. Use distilled or sterile water, or water boiled for 3 to 5 minutes and cooled. Untreated tap water can contain microorganisms that are dangerous when they enter through the nose.

Can you buy antibiotics over the counter in Puerto Rico?

Not oral antibiotics: in the U.S. and Puerto Rico no oral antibiotic is approved for over-the-counter sale. If you think you need one, the doctor assesses you by video and, if appropriate, prescribes and we send your prescription to your pharmacy.

Is there an extra charge for the prescription?

No. You pay for the doctor visit, with or without a prescription, and pay for the medicine at your pharmacy.

Video visit

$79· Doctor visit

Video doctor visits 24/7 — book online and choose your time right away.

Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.

See the cancellation policy

You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.

If you choose a time less than 24 hours away, it can't be cancelled or changed.

If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.

  • Doctor licensed in Puerto Rico (24027) Verify (opens in a new tab)
  • Visits are not recorded
  • No insurance needed
  • Secure card payment (may include Apple Pay or Google Pay)

Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)