Areas
Online Doctor on Puerto Rico's Northwest Coast: Hatillo, Camuy and Quebradillas
If you need an online doctor on Puerto Rico's northwest coast, Dr. Diana Nieves Castro, MD, sees patients of all ages by video in Hatillo, Camuy and Quebradillas. For an emergency, Camuy's community health center runs an ER its operator says is open around the clock, and the hospitals are in Arecibo. No pharmacy counter in these three towns is open after 7 p.m.
Is it an emergency? Call 911.
Video only
We are a telehealth-only service: we have no office or clinic in this area or anywhere else in Puerto Rico. If you need to be seen in person, this guide shows where to go.
Is this an emergency?
This is not an emergency service. Call 911 or go to the nearest emergency room if you have:
- Chest pain, shortness of breath or stroke signs
- Someone pulled from the sea who coughs a lot, is short of breath or is confused
- Dengue with severe belly pain, nonstop vomiting or bleeding
- A baby under 3 months with a fever, or a very listless child
Help lines
Sick at night on the northwest coast: what to do, in order
Hatillo, Camuy and Quebradillas have no hospital, and no pharmacy counter here is open at night. All three towns are more than 35 miles in a straight line from the nearest 24-hour counter, in Ponce. So it pays to know where to go before you need it:
- Is it a serious emergency? Chest pain, stroke signs, a crash or a very listless child: call 911. The ambulance crew decides which hospital to use.
- Need an ER that is open right now? Camuy Health Services, Ave. Muñoz Rivera #63, Camuy, 787-898-2660. Its site says the ER is open 24 hours, 7 days a week. It is a community health center, not a hospital; its site does not say whether it sees children.
- Need a hospital? Hospital Pavía Arecibo, about 6 miles from Hatillo, has an adult ER and is on Metro Pavia's list of pediatric ERs.
- Not an emergency? Request a visit online 24/7 — we confirm your time by email or text. If appropriate, the doctor prescribes and we send your prescription to your pharmacy for when it opens.
Before you leave home
Why a video visit
For anything that isn’t an emergency, compare what each option takes.
| Comparison | Video visit | Emergency room | CDT or doctor’s office |
|---|---|---|---|
| Getting there | From home: join from your phone, tablet or computer. | Drive and find parking. | Drive and find parking. |
| Waiting room | Skip the waiting room: join from wherever you are in Puerto Rico. | Yes, a waiting room. | Yes, a waiting room. |
| Hours and time | We do not publish a wait time. Request a visit online 24/7 — we confirm your time by email or text. | In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2 | An in-person visit takes about 2 hours on average, including travel.3 |
| Price | US$79 visit · US$49 follow-up · US$35 forms. You see it before you pay; no insurance needed. | Depends on your insurance and on what is done. | Depends on your insurance and on what is done. |
| Language | Spanish or English, with the same doctor. | Depends on the place. | Depends on the place. |
| Prescriptions | If appropriate, the doctor prescribes and we send your prescription to your pharmacy. | Yes, if needed. | Yes, if needed. |
| When to go in person | If the doctor needs to examine you in person or run a test, she tells you and guides you. | In an emergency: chest pain, trouble breathing, weakness on one side or bleeding that won’t stop. Call 911. | If you need stitches, an X-ray or a test on the spot. |
For problems that are not emergencies. In an emergency, call 911.
Table sources
- 1. CMS Care Compare, “Timely and Effective Care – State”, measure OP-18b: median time in the emergency department, arrival to departure, for patients sent home (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
- 2. CMS Care Compare, “Timely and Effective Care – National”, measure OP-18b (US figure) (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
- 3. Ray KN et al., “Opportunity costs of ambulatory medical care in the United States,” Am J Manag Care 2015;21(8):567-74 (US data, 2003–2010) (opens in a new tab) (accessed 2026-10-02)
We found no published source for what a patient pays at an ER or a CDT in Puerto Rico, so we give no figure.
Emergency rooms serving Hatillo, Camuy and Quebradillas
In an emergency call 911. None of these places is affiliated with us. Distances are straight lines from each town center, not drive times.
Camuy Health Services (ER at a community health center), Ave. Muñoz Rivera #63, Camuy, PR 00627. Phone 787-898-2660. Open "24 hours a day, 7 days a week" per its site. About 2 miles from Hatillo and 6 from Quebradillas.
Hospital Pavía Arecibo, Route 129 Km 1.0, Ave San Luis, Arecibo, PR 00613. Phone 787-650-7272. On Metro Pavia's list of adult ERs, which it says are open 24 hours, and on its pediatric ER list (which gives no hours).
Hospital Metropolitano Dr. Susoni, Calle Palma #55, Arecibo. Phone 787-650-1030. On Metro Pavia's 24-hour adult ER list; not on the pediatric one. See our Arecibo guide.
Hospital General Castañer, Route 135, Bo. Bartolo, Lares. Phone 787-829-5010. Its site says the ER is "open 24 hours, 365 days". About 21 miles from Camuy and from Quebradillas.
Hospital San Carlos Borromeo, Calle Concepción Vera Ayala #550 S, Moca. Phone 787-877-8000. ER per CMS; its hours are not published. About 13 miles from Quebradillas.
Why a video visit from the northwest coast?
For a cold, a urinary infection, a rash or a refill, a video visit happens from home: no drive along Route 2, no parking, and you skip the waiting room. Prices shown before you pay: doctor visit US$79, follow-up or refill US$49, forms US$35. For problems that are not emergencies. In an emergency, call 911.
Online doctor in Hatillo
Hatillo is the largest of the three towns, with 38,034 residents (Census, 2024), and reported the most dengue cases in the area this year: 18 in weeks 1–37 of 2026, per the Department of Health. With a fever and pain behind the eyes or body aches, read the dengue warning signs.
- Nearest hospital: Hospital Pavía Arecibo, 787-650-7272, about 6 miles in a straight line, with a pediatric ER on Metro Pavia's list.
- Nearest round-the-clock ER: Camuy Health Services, 787-898-2660, about 2 miles.
- Health centers in town: CSM Hatillo Clinic, Route 2 Km 86.6, 787-898-4190 ext. 221, run by Corporación de Servicios Médicos; HRSA lists 86 hours a week. The CSM clinic on Route 119 lists 42.5.
- Walgreens, Route 2 Km 87.7 (at Route 130), 787-680-7852. Pharmacy counter: Mon–Fri 9 a.m.–7 p.m., Sat 9 a.m.–6 p.m., Sun 10 a.m.–6 p.m.; closed 1:30–2 p.m. Store: 7 a.m.–11 p.m.
- Nearest 24-hour pharmacy counter: Walgreens, 2979 Ave Emilio Fagot, Ponce, 787-841-7400, about 35 miles.
Online doctor in Camuy
Camuy has 32,765 residents (Census, 2024) and something its neighbors lack: an ER its operator says is open around the clock, at the town's health center. On the other hand, its Walgreens pharmacy counter is closed on Sundays.
- ER in town: Camuy Health Services, Ave. Muñoz Rivera #63, 787-898-2660, open 24 hours, 7 days a week, per its site. It also runs an outpatient clinic at Route 455 Km 2.1, Bo. Quebrada (ext. 400), listed by HRSA at 40 hours a week.
- Nearest hospitals: Hospital Pavía Arecibo, 787-650-7272, and Hospital Metropolitano Dr. Susoni, 787-650-1030, both in Arecibo, about 8 miles in a straight line.
- Walgreens, Route 2 Km 93.7, 787-262-7870. Pharmacy counter: Mon–Fri 8 a.m.–7 p.m., Sat 9 a.m.–6 p.m.; closed Sunday. Store: 7 a.m.–10 p.m. On Sundays, the nearest open counter is in Hatillo, until 6 p.m.
- Nearest 24-hour pharmacy counter: Walgreens Ponce, about 36 miles.
Online doctor in Quebradillas
Quebradillas, with 23,301 residents (Census, 2024), is the town here farthest from a hospital: the two nearest, San Carlos Borromeo in Moca and Pavía Arecibo, are each about 13 miles away in a straight line. It also has the earliest-closing counter, at 6 p.m. on weekdays.
- Nearest round-the-clock ER: Camuy Health Services, 787-898-2660, about 6 miles.
- Nearest hospitals: Hospital San Carlos Borromeo in Moca (per CMS), 787-877-8000, and Hospital Pavía Arecibo, 787-650-7272, each about 13 miles away.
- Health center in town: CISS Quebradillas, Calle Rafols #116, 787-897-2727, run by Centro de Salud de Lares (address and phone per its operator); HRSA lists 62.2 hours a week. Its operator's 24-hour ER is in Lares, not Quebradillas. See the Central Mountains region.
- Walgreens, 900 Ave San José, 787-895-0808. Pharmacy counter: Mon–Fri 8 a.m.–6 p.m., Sat 9 a.m.–6 p.m.; closed Sunday. Store: 7 a.m.–10 p.m.
- Nearest 24-hour pharmacy counter: Walgreens Ponce, about 38 miles.
How a video visit works in Hatillo, Camuy and Quebradillas
Dr. Diana Nieves Castro, MD, is a general practice physician licensed in Puerto Rico, with several years of emergency-department experience. She sees adults and children of all ages, in English or Spanish: she evaluates, diagnoses and treats, and if needed gives you a lab order for a lab near you. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances. With local counters closing at 6 or 7 p.m., an evening visit means you can pick up a prescription the next day without an extra trip.
We send you a secure video link; it works on your phone, tablet or computer. Anyone under 21 needs a parent or legal guardian on the video, with photo ID. Your card is charged when you request the visit (Apple Pay or Google Pay if they appear on the payment page), with a full refund if it can't happen. A doctor's note after the visit is included; for a school or job form, see forms, US$35.
How this page was checked
Verified on October 2, 2026: the Camuy Health Services and Castañer ERs on their official sites; the Arecibo ERs on Metro Pavia's lists and in CMS data; pharmacy counters on each Walgreens page; health centers in HRSA data; population from the Census Bureau; dengue from the Department of Health's week 37 report. Distances are straight lines. We re-check these every quarter. See also Isabela and Rincón, Aguadilla and all areas.
How we care for you
We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.
We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.
Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances.
You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).
In an emergency, call 911.
Frequently asked questions
Is there a 24-hour ER in Camuy?
What is the nearest hospital to Hatillo?
Which pharmacy is open on Sunday in Camuy or Quebradillas?
Can I have a video visit from Quebradillas?
About this page
Author: The Health Initiative
Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)
Disclosure: Founding Executive Director of The Health Initiative
Published: 2026-10-02 · Updated: 2026-10-02
Sources (17)
- Camuy Health Services: emergency room (Spanish) (opens in a new tab) (accessed 2026-10-02)
- Camuy Health Services: contact and phone numbers (Spanish) (opens in a new tab) (accessed 2026-10-02)
- Metro Pavia: 24/7 adult emergency rooms (Spanish) (opens in a new tab) (accessed 2026-10-02)
- Metro Pavia: pediatric emergency rooms (Spanish) (opens in a new tab) (accessed 2026-10-02)
- Hospital General Castañer: hours (Spanish) (opens in a new tab) (accessed 2026-10-02)
- Centro de Salud de Lares (CISS): sites and phone numbers, Lares and Quebradillas (Spanish) (opens in a new tab) (accessed 2026-10-02)
- CMS: Hospital General Information, Puerto Rico (opens in a new tab) (accessed 2026-10-02)
- CMS: Timely and Effective Care, state values (OP-18b) (opens in a new tab) (accessed 2026-10-02)
- CMS: Timely and Effective Care, national values (OP-18b) (opens in a new tab) (accessed 2026-10-02)
- HRSA: Health Center Service Delivery Sites (operating hours per week) (opens in a new tab) (accessed 2026-10-02)
- Walgreens, Route 2 Km 87.7, Hatillo: store and pharmacy hours (opens in a new tab) (accessed 2026-10-02)
- Walgreens, Route 2 Km 93.7, Camuy: store and pharmacy hours (opens in a new tab) (accessed 2026-10-02)
- Walgreens, 900 Ave San José, Quebradillas: store and pharmacy hours (opens in a new tab) (accessed 2026-10-02)
- Walgreens, 2979 Ave Emilio Fagot, Ponce: 24-hour pharmacy (opens in a new tab) (accessed 2026-10-02)
- U.S. Census Bureau: municipio population estimates, 2020–2024 (opens in a new tab) (accessed 2026-10-02)
- U.S. Census Bureau: 2024 Gazetteer place points (straight-line distances) (opens in a new tab) (accessed 2026-10-02)
- PR Department of Health: arboviral surveillance, week 37 of 2026 (Spanish) (opens in a new tab) (accessed 2026-10-02)
