Areas
Doctor Online in Yauco: the ER, the Pharmacy Counter and Video Visits
A doctor online in Yauco sees you by video without leaving home: Dr. Diana Nieves Castro, MD, treats adults and children of all ages while they are in Puerto Rico. For emergencies, Hospital Pavía Yauco is on Metro Pavia's list of 24/7 adult ERs, but not on its pediatric list. In an emergency, call 911.
Is it an emergency? Call 911.
Video only
We are a telehealth-only service: we have no office or clinic in this area or anywhere else in Puerto Rico. If you need to be seen in person, this guide shows where to go.
Is this an emergency?
This is not an emergency service. Call 911 or go to the nearest emergency room if you have:
- A child who is struggling to breathe, very limp or having a seizure: call 911
- An injury from falling objects or debris during an earthquake
- Chest pain, weakness on one side of the face or body, or sudden confusion
- Thoughts of harming yourself: call 988 or Línea PAS
Help lines
Emergency rooms for Yauco: adults at Pavía Yauco, another option for children
In an emergency call 911. Yauco has one hospital in federal data (CMS). What its operator confirms matters if you are taking a child. None of these ERs is affiliated with us.
Hospital Pavía Yauco, Route 128 Km 1.0, Bo. Susúa Baja, Yauco, PR 00698. Phone 787-856-1000. On Metro Pavia's list of 24/7 adult emergency rooms. It is not on its pediatric ER list.
Hospital Metropolitano Dr. Pila, 2435 Blvd Luis A. Ferré, Ponce. Phone 787-848-5600. On Metro Pavia's 24/7 adult and pediatric ER lists, about 16 miles in a straight line from central Yauco. The other Ponce ERs are in our Ponce guide.
Hospital de la Concepción, Route 2 Km 173.4, Caín Alto, San Germán. Phone 787-892-1860. ER per CMS, about 13 miles in a straight line; CMS does not publish its hours or whether it sees children.
Before you leave home
Why a video visit
For anything that isn’t an emergency, compare what each option takes.
| Comparison | Video visit | Emergency room | CDT or doctor’s office |
|---|---|---|---|
| Getting there | From home: join from your phone, tablet or computer. | Drive and find parking. | Drive and find parking. |
| Waiting room | Skip the waiting room: join from wherever you are in Puerto Rico. | Yes, a waiting room. | Yes, a waiting room. |
| Hours and time | We do not publish a wait time. Request a visit online 24/7 — we confirm your time by email or text. | In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2 | An in-person visit takes about 2 hours on average, including travel.3 |
| Price | US$79 visit · US$49 follow-up · US$35 forms. You see it before you pay; no insurance needed. | Depends on your insurance and on what is done. | Depends on your insurance and on what is done. |
| Language | Spanish or English, with the same doctor. | Depends on the place. | Depends on the place. |
| Prescriptions | If appropriate, the doctor prescribes and we send your prescription to your pharmacy. | Yes, if needed. | Yes, if needed. |
| When to go in person | If the doctor needs to examine you in person or run a test, she tells you and guides you. | In an emergency: chest pain, trouble breathing, weakness on one side or bleeding that won’t stop. Call 911. | If you need stitches, an X-ray or a test on the spot. |
For problems that are not emergencies. In an emergency, call 911.
Table sources
- 1. CMS Care Compare, “Timely and Effective Care – State”, measure OP-18b: median time in the emergency department, arrival to departure, for patients sent home (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
- 2. CMS Care Compare, “Timely and Effective Care – National”, measure OP-18b (US figure) (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
- 3. Ray KN et al., “Opportunity costs of ambulatory medical care in the United States,” Am J Manag Care 2015;21(8):567-74 (US data, 2003–2010) (opens in a new tab) (accessed 2026-10-02)
We found no published source for what a patient pays at an ER or a CDT in Puerto Rico, so we give no figure.
Pharmacy in Yauco: the Yauco Plaza counter is open every day
Hours from the Walgreens locator on October 2, 2026:
Walgreens, 643 Yauco Plaza II, Yauco, 787-267-5727. Pharmacy counter: every day 8 a.m.–10 p.m. The store is open 6 a.m.–midnight, so you can buy over-the-counter items at night even when the counter is closed.
24-hour counter: Walgreens, 2979 Ave Emilio Fagot, Ponce, 787-841-7400, about 17 miles in a straight line. Open all night except 1:30–2 a.m. If the doctor prescribes after 10 p.m., ask us to send the prescription there.
Doctor online in Yauco: what the doctor can do by video
For a fever, cold, sore throat, urinary infection, rash or refill, you do not have to drive or look for parking. Dr. Diana Nieves Castro, MD, a primary care physician licensed in Puerto Rico with several years of emergency-department experience, evaluates, diagnoses and treats, in English or Spanish. If needed, she gives you a lab order for a lab near you. If appropriate, the doctor prescribes and we send your prescription to your pharmacy, for example Yauco Plaza. We do not prescribe controlled substances.
She sees children of all ages: if your child is under 21, you are on camera with them for the whole visit and show your ID. See video visits for children. We send you a secure video link; it works on your phone, tablet or computer. Request a visit online 24/7 — we confirm your time by email or text.
- Doctor visit, US$79: new problems and non-emergency urgent care.
- Follow-up, US$49: a refill of a medicine you already take.
- Forms, US$35: school, university or job forms.
- Your card is charged when you request the visit (Apple Pay or Google Pay too, if they appear on the payment page), with a full refund if it can't happen. Request a video visit from Yauco.
After the 2020 earthquakes: help for emotional health
On January 7, 2020, the magnitude 6.4 earthquake that shook the southwest was centered 4 km south-southeast of Indios, in Guayanilla, according to the U.S. Geological Survey. FEMA declared the "Puerto Rico Earthquakes" disaster on January 16, 2020, and approved crisis counseling assistance for residents of Guánica, Guayanilla, Peñuelas, Ponce, Utuado and Yauco.
If tremors still keep you up at night or make you anxious, you are not alone. Línea PAS, the mental-health crisis line, is at 1-800-981-0023. The doctor can evaluate insomnia and anxiety by video; see insomnia. Keep a medication list and a supply in your emergency bag too: see medications and hurricanes.
Yauco by the numbers: more older adults, fewer neighbors
According to the Census, Yauco went from 34,172 residents in April 2020 to 32,057 on July 1, 2024, and 27.4% are 65 or older. If your children live away and getting to appointments is hard, the doctor can follow up on your blood pressure, blood sugar or cholesterol by video and give you a lab order for a lab near you: see chronic care.
Community health center in Almácigo Bajo
For in-person primary care with fees based on income, there is a federally funded (HRSA) health center in Yauco. It is not an ER; hours are the weekly hours it reports to HRSA:
MEDX Medical Experience by Migrant, Yauco, Route 128 Km 4.1, Almácigo Bajo. Phone 787-856-8449. 47.5 hours a week.
Verified on 2026-10-02: the addresses, phone numbers and hours on this page. Guánica, Guayanilla and Peñuelas are in our southwest guide; San Germán has its own guide.
How we care for you
We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.
We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.
Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances.
You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).
In an emergency, call 911.
Frequently asked questions
Does Hospital Pavía Yauco treat children's emergencies?
How late is the Walgreens pharmacy in Yauco open?
Can I use my insurance for a doctor online visit from Yauco?
Can the doctor see my elderly mother in Yauco by video?
About this page
Author: The Health Initiative
Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)
Disclosure: Founding Executive Director of The Health Initiative
Published: 2026-10-02 · Updated: 2026-10-02
Sources (9)
- Metro Pavia: 24/7 adult emergency rooms (Spanish) (opens in a new tab) (accessed 2026-10-02)
- Metro Pavia: pediatric emergency rooms (Spanish) (opens in a new tab) (accessed 2026-10-02)
- CMS: Hospital General Information (Puerto Rico) (opens in a new tab) (accessed 2026-10-02)
- Walgreens, 643 Yauco Plaza II: store and pharmacy hours (opens in a new tab) (accessed 2026-10-02)
- Walgreens, 2979 Ave Emilio Fagot, Ponce: 24-hour pharmacy (opens in a new tab) (accessed 2026-10-02)
- FEMA: Puerto Rico Earthquakes (DR-4473) (opens in a new tab) (accessed 2026-10-02)
- USGS: M 6.4, 4 km SSE of Indios, Puerto Rico (January 7, 2020) (opens in a new tab) (accessed 2026-10-02)
- US Census Bureau: municipio population estimates, Vintage 2024 (opens in a new tab) (accessed 2026-10-02)
- HRSA: Health Center Service Delivery Sites (opens in a new tab) (accessed 2026-10-02)