Conditions
Insomnia: sleep evaluation and treatment by video in Puerto Rico
Insomnia means trouble falling asleep, staying asleep or getting good-quality sleep even when you have time to sleep. What works best in the long run is changing your sleep habits and cognitive behavioral therapy for insomnia. By video, the doctor looks for causes such as stress, sleep apnea, thyroid problems or anxiety. If appropriate, the doctor prescribes and we send your prescription to your pharmacy.
Is it an emergency? Call 911.
Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.
See the cancellation policy
You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.
If you choose a time less than 24 hours away, it can't be cancelled or changed.
If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.
Is this an emergency?
This is not an emergency service. Call 911 or go to the nearest emergency room if you have:
- Thoughts of harming yourself or ending your life: call or text 988, or call Línea PAS
- Chest pain or shortness of breath at night
- Falling asleep while driving or at dangerous moments
- Someone notices you stop breathing in your sleep and you are very sleepy during the day
- Confusion or major changes in behavior
Help lines
At a glance
Insomnia
Common symptoms
- Trouble falling asleep
- Waking up at night and not getting back to sleep
- Waking up too early
- Waking up tired, as if you had not slept
- Daytime sleepiness, trouble concentrating or irritability
- Other names
- Trouble sleeping · Sleeplessness
- Treatment
- Sleep habits and cognitive behavioral therapy for insomnia; treating the cause; medicines only if the doctor considers them appropriate
On this page(13)
What is insomnia?
Insomnia is a common sleep disorder: you struggle to fall asleep, wake up at night and cannot get back to sleep, or wake too early without feeling rested. It is more common in women and in older adults.
It can be short-term, lasting days or weeks, often from stress or a change in routine; or chronic, when it happens 3 or more nights a week for more than 3 months. Adults need 7 to 9 hours of sleep a night.
How we help with insomnia by video
You see Dr. Diana Nieves Castro, a Puerto Rico–licensed general practice physician with several years of emergency-department experience, in English or Spanish. We evaluate, diagnose and treat: the doctor asks when you go to bed and get up, how long it takes you to fall asleep, whether you snore, what you take (coffee, alcohol, medicines), how your mood is and what is going on in your life.
We look for the cause. If needed, we give you a lab order for a lab near you, for example for your thyroid, because thyroid problems can keep you up, or for anemia: according to MedlinePlus, low iron is linked to restless legs syndrome, which gets worse at night when you lie down. If the doctor suspects sleep apnea, we refer you for a sleep study. If reflux, pain or a medicine is keeping you up, we treat it or adjust it with you. If you want the doctor to follow your sleep along with the rest of your health, see online primary care.
About medicines: sleep habits and therapy come first. After evaluating you, the doctor decides which treatment is appropriate and safe for you; if appropriate, she prescribes and we send your prescription to your pharmacy. We never promise a sleeping pill.
Your doctor
Dr. Diana Nieves Castro, MD
General practice physician
Several years of emergency-department experience.
Founding Executive Director of The Health Initiative.
Your visit in 3 steps
Video doctor visits 24/7 — book online and choose your time right away.
Request your visit.
Book a visit and choose "Doctor visit". You pay by card when you request it.
See the doctor by video.
We send you a secure video link. It works on your phone, tablet or computer. If you can, bring a sleep diary from the last 1 to 2 weeks.
Get your plan.
Sleep habits, a lab order if needed and, if appropriate, a prescription we send to your pharmacy.
What the visit costs
A doctor visit has the same price for every age, with no membership. You pay by card when you request the visit, and you get a full refund if the clinic can’t see you. We do not bill insurance; the lab and the pharmacy charge separately. See all prices. The service is run by The Health Initiative, a nonprofit.
Insomnia symptoms
The most common signs are:
- Trouble falling asleep
- Waking up at night and not getting back to sleep
- Waking up too early
- Waking up tired, as if you had not slept
- Daytime sleepiness, trouble concentrating or irritability
What causes insomnia
Often there is more than one cause:
- Stress and worry: work, school, family, money or a loss. Worrying about not sleeping makes it worse too.
- Habits: irregular schedules, long naps, screens in bed, too little exercise, and caffeine, nicotine or alcohol.
- Your surroundings: noise, light or a hot room; in Puerto Rico, a hot night with no power and no fan is enough to keep you up.
- Shift work or travel across time zones.
- Health conditions: sleep apnea, thyroid problems, reflux, allergies, pain such as arthritis, an enlarged prostate, menopause, depression or anxiety.
- Medicines taken for other conditions.
Insomnia treatment: sleep habits and therapy
In the long run, lifestyle and sleep-habit changes work best. Try this:
- Go to bed and get up at the same time every day, weekends included.
- Use your bed only for sleep: if you cannot fall asleep, get up, do something calm in dim light and go back when you feel sleepy.
- Keep the room cool, dark and quiet.
- Avoid caffeine, nicotine and alcohol near bedtime, and heavy late dinners.
- Exercise during the day and limit afternoon naps.
- Keep your phone and screens out of bed.
- Keep a sleep diary: when you went to bed, how long it took to fall asleep and how you felt the next day.
Cognitive behavioral therapy for insomnia (CBT-I). It is a 6- to 8-week program that helps you ease anxiety about sleep, learn to relax and reset your schedule so your bed means sleep again. The American College of Physicians (ACP) recommends it as the first treatment for chronic insomnia. If it suits you, we refer you.
Melatonin for sleep: what the evidence says
In the United States and Puerto Rico, melatonin is sold as a dietary supplement, not a medicine, so the FDA regulates it less strictly. According to the NCCIH (NIH), it may help with jet lag after travel, but guidelines from the American Academy of Sleep Medicine (2017) and the ACP (2016) did not find enough evidence to recommend it for chronic insomnia.
The label is not always what is in the bottle: in a 2023 study cited by the NCCIH, 22 of 25 melatonin gummy products held a different amount than labeled, from 74% to 347% of the stated dose.
Watch out for children. The CDC estimated about 11,000 emergency department visits from 2019 to 2022 for children 5 and younger who ate melatonin unsupervised, often gummies. Store it out of reach and ask before giving it to a child.
If you are pregnant, take other medicines or have used it for weeks, tell the doctor: it is part of your sleep evaluation.
Sleeping pills: what to know
Many over-the-counter sleeping pills contain antihistamines, which make you drowsy but are not safe for everyone: they can leave you groggy the next day, and older adults need to be more careful with them. Ask before using them, especially if you take other medicines.
There are also prescription medicines for insomnia. None of them replaces sleep habits or therapy, and each has risks weighed against its benefits. After evaluating you, the doctor decides which treatment is appropriate and safe for you. If appropriate, the doctor prescribes and we send your prescription to your pharmacy.
Prescription sleep medicines
A medicine sometimes prescribed for sleep is trazodone, an antidepressant that causes drowsiness. According to its FDA label, it is approved for depression, not insomnia, so using it for sleep is "off-label". The 2017 American Academy of Sleep Medicine (AASM) guideline suggests not using trazodone for chronic insomnia, and says everyone with chronic insomnia should first get cognitive behavioral therapy for insomnia (CBT-I).
Other antidepressants that cause drowsiness, such as mirtazapine and amitriptyline, are also sometimes used for sleep. They are not FDA-approved for insomnia either: using them for sleep is "off-label", and the doctor considers it only after evaluating you.
If you also have anxiety or depression along with poor sleep, tell the doctor: she evaluates your sleep and your mood in the same visit. See also online mental health care.
Insomnia in children and teens
The doctor sees children of all ages by video; patients under 21 need a parent or legal guardian on camera for the whole visit, with ID. For children and teens, a set schedule and keeping screens out of the bedroom are the foundation. If your child snores loudly or stops breathing for moments during sleep, tell the doctor.
When to get help right away
Insomnia is rarely an emergency, but some signs need help now. If you have thoughts of harming yourself, call or text 988 or call Línea PAS at 1-800-981-0023. In an emergency, call 911. See when to go to the ER.
- Thoughts of harming yourself or ending your life
- Chest pain or shortness of breath at night
- Falling asleep while driving or at dangerous moments
- Someone notices you stop breathing in your sleep and you are very sleepy during the day
- Confusion or major changes in behavior
Why a video visit
| Comparison | By video | Emergency room |
|---|---|---|
| Getting there | From home: join from your phone, tablet or computer. | Drive and find parking. |
| Hours and time | Every day, any time (Puerto Rico time). Video doctor visits 24/7 — book online and choose your time right away. | In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2 |
| Price | US$79 visit · US$49 follow-up · US$35 forms. You see it before you pay; no insurance needed. | Depends on your insurance and on what is done. |
For problems that are not emergencies. In an emergency, call 911.
Table sources
- 1. CMS Care Compare, “Timely and Effective Care – State”, measure OP-18b: median time in the emergency department, arrival to departure, for patients sent home (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
- 2. CMS Care Compare, “Timely and Effective Care – National”, measure OP-18b (US figure) (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
How we care for you
We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.
We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.
Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy.
You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).
In an emergency, call 911.
Frequently asked questions
When is insomnia chronic?
Can a telehealth doctor prescribe sleeping pills?
Does melatonin work for insomnia?
What should I do if I can’t sleep?
Can insomnia come from another condition?
Related topics
About this page
Author: The Health Initiative
Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)
Disclosure: Founding Executive Director of The Health Initiative
Published: 2026-10-02 · Updated: 2026-10-11
Sources (10)
- MedlinePlus: Mirtazapine (opens in a new tab) (accessed 2026-10-09)
- MedlinePlus: Amitriptyline (opens in a new tab) (accessed 2026-10-09)
- Insomnia (MedlinePlus, NIH) (opens in a new tab) (accessed 2026-10-02)
- Insomnia (NHLBI, NIH) (opens in a new tab) (accessed 2026-10-02)
- Insomnia: causes and risk factors (NHLBI, NIH) (opens in a new tab) (accessed 2026-10-02)
- Insomnia: treatment (NHLBI, NIH) (opens in a new tab) (accessed 2026-10-02)
- Melatonin: What You Need To Know (NCCIH, NIH) (opens in a new tab) (accessed 2026-10-09)
- Restless legs syndrome (MedlinePlus, NIH) (opens in a new tab) (accessed 2026-10-09)
- Sateia MJ et al. Clinical Practice Guideline for the Pharmacologic Treatment of Chronic Insomnia in Adults (AASM). J Clin Sleep Med 2017;13(2):307-349 (opens in a new tab) (accessed 2026-10-09)
- DailyMed: Trazodone hydrochloride tablets, FDA-approved label (opens in a new tab) (accessed 2026-10-09)
