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Anxiety: symptoms, panic attacks and treatment by video

Anxiety is a feeling of fear, dread and uneasiness. It becomes a disorder when it does not go away, shows up in many situations and gets in the way of daily life. It can cause constant worry, a racing heart, tension and panic attacks. Treatment includes therapy, habit changes and sometimes medicines. By video, 24/7, the doctor evaluates you, looks for medical causes and decides on treatment with you.

Can we help by telehealth?YesWe can help by telehealth.
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Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • Thoughts of harming yourself or ending your life: call or text 988, or call Línea PAS
  • Chest pain, fainting or shortness of breath: call 911
  • Panic with confusion or not knowing where you are
  • Shaking, sweating or hallucinations after stopping alcohol or other substances

Warning signs: when to go to the ER

At a glance

Anxiety

Common symptoms

  • Excessive worry that is hard to control
  • Feeling restless, nervous or on edge
  • Trouble concentrating
  • Sleep problems
  • Racing or pounding heart
Other names
Anxiety disorder · Panic attacks
Treatment
Cognitive behavioral therapy, habit changes and, if the doctor considers it appropriate, medicines such as SSRI or SNRI antidepressants, buspirone or antihistamines

What is anxiety?

Feeling anxious now and then is normal: before an exam, an interview or a big decision. According to the National Institute of Mental Health (NIMH), an anxiety disorder is different: the anxiety does not go away, shows up in many situations, can get worse over time and interferes with your routine, work, school and relationships.

The most common types are:

  • Generalized anxiety disorder (GAD): you worry too much about everyday things (health, money, work, family) and find that worry hard to control on most days for at least 6 months.
  • Panic disorder: sudden, repeated episodes of intense fear with no apparent danger, and fear of the next one.
  • Social anxiety and phobias: intense fear of social situations or of something that poses little or no real danger.

There is no single known cause. According to MedlinePlus, genetics, brain chemistry, stress and your environment may all play a role.

Your doctor

Dr. Diana Nieves Castro, MD

General practice physician

Several years of emergency-department experience.

Founding Executive Director of The Health Initiative.

Meet the doctor

Anxiety symptoms

Anxiety shows up in both mind and body. The most common anxiety symptoms are:

  • Excessive worry that is hard to control
  • Feeling restless, nervous or on edge
  • Fatigue
  • Trouble concentrating
  • Irritability
  • Muscle tension or aches
  • Sleep problems
  • Racing or pounding heart
  • Sweating or trembling
  • Avoiding places or activities out of fear

Anxiety attack or panic attack: what it feels like and what to do

What many people call an anxiety attack is close to what doctors call a panic attack: a sudden episode of intense fear with physical symptoms such as a racing heart, shortness of breath, chest pain, dizziness, trembling, sweating, nausea, tingling hands or a feeling that you are going to die.

According to MedlinePlus, a panic attack most often peaks within 10 to 20 minutes, and some symptoms can last an hour or more. NIMH explains that panic attacks are not life-threatening, but they can feel like a heart attack.

What to do in the moment: sit somewhere safe, breathe slowly, remind yourself that the feeling will pass, and ask someone you trust to stay with you. Avoid coffee, alcohol and energy drinks.

Take chest symptoms seriously. If you have chest pain or pressure, shortness of breath or you faint, do not assume it is anxiety: call 911. A heart attack and other emergencies can feel the same, and they are ruled out in an emergency room, not by video. See when to go to the ER.

Medical causes to rule out

Before calling it "just anxiety", the doctor looks for physical causes with similar symptoms. MedlinePlus notes that other medical disorders must be checked for before panic disorder is diagnosed.

  • Thyroid: hyperthyroidism can cause nervousness, irritability, hand tremor and a fast heartbeat.
  • Coffee and caffeine: according to the FDA, too much caffeine can cause anxiety, jitters, a fast heart rate and insomnia. For most adults, the FDA cites 400 mg a day as an amount not generally linked to negative effects.
  • Low blood sugar (hypoglycemia): causes shakiness, nervousness, sweating and a pounding heart, especially if you have diabetes.
  • Medicines, alcohol and other substances: some medicines can cause anxiety-like symptoms. According to MedlinePlus, suddenly stopping alcohol after heavy drinking can cause anxiety, jumpiness, shakiness and sweating.

If needed, we give you a lab order for a lab near you, for example to check your thyroid or blood sugar.

How the doctor evaluates you by video

You see Dr. Diana Nieves Castro, a Puerto Rico–licensed general practice physician, in English or Spanish. We evaluate, diagnose and treat. We send you a secure video link; it works on your phone, tablet or computer.

The doctor asks how long you have felt this way, what makes it worse, how you sleep, what you take (coffee, alcohol, medicines, supplements), how your mood is and what is going on in your life. She may use a short questionnaire such as the GAD-7, 7 questions and one of the most studied tools for spotting generalized anxiety.

Since 2023, the US Preventive Services Task Force (USPSTF) has recommended screening for anxiety disorders in adults 64 or younger, including pregnant and postpartum people. It is part of primary care: you do not have to wait for a crisis to bring it up.

Anxiety treatment: therapy and habits

Therapy. According to NIMH, cognitive behavioral therapy (CBT) is the gold-standard psychotherapy for anxiety: it helps you recognize and question the thoughts that feed fear and gradually face what you avoid. If it suits you, we refer you.

Habits that help: cut back on coffee and energy drinks, avoid using alcohol to calm down, move every day and protect your sleep. Anxiety and insomnia feed each other, so the doctor treats them together.

Many people improve with therapy, medicine or both. The doctor follows up to see how you are doing and adjust the plan.

Anxiety medication: which medicines are used

There are several types of anxiety medication, and each has benefits and risks. This is general information; it does not replace an evaluation.

  • SSRI antidepressants: such as sertraline, escitalopram and fluoxetine. According to NIMH, they may take several weeks to start working.
  • SNRI antidepressants: another family of antidepressants also used for anxiety, such as venlafaxine or duloxetine.
  • Buspirone: taken every day; it takes 3 to 4 weeks to be fully effective. It does not work when taken only as needed. More in the buspirone guide.
  • Hydroxyzine: an antihistamine used to relieve anxiety and tension. It causes drowsiness: do not drive until you know how it affects you. More in the hydroxyzine guide.
  • Beta blockers: propranolol is a blood pressure and heart medicine. It is sometimes used off-label for the physical symptoms of performance anxiety, such as shaking or a racing heart.
  • Benzodiazepines: these are controlled medicines. In 2020 the FDA required a boxed warning on the risks of abuse, misuse, addiction, physical dependence and withdrawal reactions. The FDA warns that these risks increase when they are combined with opioids, alcohol or other drugs. Tolerance can build over time.

NIMH warns that children, teens and young adults under 25 may have more suicidal thoughts when starting an antidepressant or changing the dose, and that no one should stop a medicine suddenly without medical help.

After evaluating you, the doctor decides which treatment is appropriate and safe for you. If appropriate, the doctor prescribes and we send your prescription to your pharmacy.

Anxiety in children and teens

Children and teens get anxiety too. Since 2022, the USPSTF has recommended screening for anxiety from ages 8 to 18.

The doctor sees patients of all ages by video. Patients under 21 need a parent or legal guardian on camera for the whole visit, with ID. If your child avoids school, is not sleeping, often complains of stomachaches or headaches, or you are worried about their mood, tell the doctor.

Book an anxiety evaluation

Book an evaluation; the doctor decides whether a treatment is right for you.

Video visits 24/7, from anywhere in Puerto Rico. See how online mental health care works.

If you are in crisis: 988, Línea PAS and 911

If you have thoughts of harming yourself or ending your life, do not wait for an appointment. Call or text 988, or call ASSMCA’s Línea PAS at 1-800-981-0023: it is confidential, free and open 24 hours. In an emergency, call 911. Get help now if you have:

  • Thoughts of harming yourself or ending your life
  • Chest pain, fainting or shortness of breath: call 911
  • Panic with confusion or not knowing where you are
  • Shaking, sweating or hallucinations after stopping alcohol or other substances

Why a video visit

Why a video visit
ComparisonBy videoEmergency room
Getting thereFrom home: join from your phone, tablet or computer.Drive and find parking.
Hours and timeEvery day, any time (Puerto Rico time). Video doctor visits 24/7 — book online and choose your time right away.In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2
PriceUS$69 visit · US$49 follow-up · US$35 forms. You see it before you pay; no insurance needed.Depends on your insurance and on what is done.

For problems that are not emergencies. In an emergency, call 911.

How we care for you

  • We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

  • We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.

  • Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.

  • If appropriate, the doctor prescribes and we send your prescription to your pharmacy.

  • You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).

  • In an emergency, call 911.

Frequently asked questions

How do I know if I have anxiety?

If you worry too much on most days, find it hard to control and also feel restless, tired, irritable, tense, unable to concentrate or unable to sleep well, it may be an anxiety disorder. The doctor evaluates you, may use a questionnaire such as the GAD-7 and looks for medical causes such as the thyroid.

How long does an anxiety attack last?

A panic attack most often peaks within 10 to 20 minutes, and some symptoms can last an hour or more. If you have chest pain, shortness of breath or you faint, call 911: do not assume it is anxiety.

What is the best medication for anxiety?

It depends on you. SSRI and SNRI antidepressants, buspirone and hydroxyzine are used; benzodiazepines are controlled medicines with a risk of dependence. Therapy works on its own or alongside medicines. After evaluating you, the doctor decides which treatment is appropriate and safe for you.

Can a general practice doctor treat anxiety?

Yes. Anxiety is screened for and treated in primary care: the USPSTF recommends screening adults 64 or younger. The doctor evaluates, diagnoses, treats, follows up and refers you to therapy or another mental health professional if needed.

Can anxiety cause chest pain?

Yes, a panic attack can cause chest pain and feel like a heart attack. But chest pain can also be a heart or lung emergency, and that cannot be ruled out by video. If you have chest pain, call 911.

How do I calm an anxiety attack?

Sit somewhere safe, breathe slowly and remind yourself that the feeling will pass: a panic attack most often peaks within 10 to 20 minutes. Ask someone you trust to stay with you and avoid coffee, alcohol and energy drinks. If you have chest pain, shortness of breath or you faint, call 911.

Related topics

About this page

Author: The Health Initiative

Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)

Disclosure: Founding Executive Director of The Health Initiative

Published: 2026-10-09 · Updated: 2026-10-11