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Conditions

Bacterial vaginosis (BV) treatment online in Puerto Rico

Bacterial vaginosis is an imbalance of the bacteria in the vagina that often causes a thin white or gray discharge with a fishy smell, especially after sex. It can be handled by video: the doctor evaluates you and, if the cause is unclear, gives you a lab order. If appropriate, the doctor prescribes and we send your prescription to your pharmacy in Puerto Rico.

Can we help by telehealth?YesWe can help by telehealth.
$79Doctor visit

Is it an emergency? Call 911.

Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.

See the cancellation policy

You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.

If you choose a time less than 24 hours away, it can't be cancelled or changed.

If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.

Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • Severe lower belly pain with fever
  • Sudden severe pain, vaginal bleeding or fainting if you could be pregnant
  • Pregnancy with leaking fluid, bleeding or early contractions

Warning signs: when to go to the ER

At a glance

Bacterial vaginosis

Common symptoms

  • Thin white or gray vaginal discharge
  • A strong fishy smell, especially after sex
  • Burning or itching in the vagina
  • Burning when you urinate
Other names
BV
Usual test
Vaginal discharge test, when the cause is unclear
Treatment
Oral or vaginal antibiotic, only when the medical evaluation calls for it
Possible complication
Higher STI risk and, in pregnancy, preterm birth

What is bacterial vaginosis?

Bacterial vaginosis (BV) happens when the vagina’s "good" bacteria (lactobacilli) drop and other bacteria overgrow. According to the CDC, it is the most common vaginal condition in women ages 15 to 44, and many women who have it notice no symptoms.

The risk goes up with a new partner or several partners, with douching and without condoms. It rarely affects people who have never had sex. The CDC says it still does not fully understand how BV spreads.

How we treat bacterial vaginosis by video

You see Dr. Diana Nieves Castro, MD, a Puerto Rico–licensed general practice physician with several years of emergency-department experience, in English or Spanish. She asks what the discharge is like, whether it smells, how long it has lasted, whether it has happened before, whether you could be pregnant and whether you have a new partner.

When the cause is not clear, we give you a lab order for a vaginal discharge test at a lab near you, or refer you for an in-person exam if one is needed. If appropriate, the doctor prescribes and we send your prescription to your pharmacy.

Join from a private place; visits are not recorded. Never send intimate photos by email: if the doctor needs to see something, it happens only inside your secure video link. If you also want to talk about birth control online, tell the doctor in the same visit.

Your doctor

Dr. Diana Nieves Castro, MD

General practice physician

Several years of emergency-department experience.

Founding Executive Director of The Health Initiative.

Meet the doctor

Your visit in 3 steps

Video doctor visits 24/7 — book online and choose your time right away.

  1. Request your visit.

    Book a visit and choose "Doctor visit". You pay by card when you request it.

  2. See the doctor by video.

    We send you a secure video link. It works on your phone, tablet or computer.

  3. Get your plan.

    If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If needed, you get a lab order.

What the visit costs

BV is handled in a doctor visit, with no membership. You pay by card when you request the visit, and you get a full refund if the clinic can’t see you. We do not bill insurance; the lab and the pharmacy charge separately. See all prices.

BV symptoms

Many women have no symptoms. When there are symptoms, the most common are:

  • Thin white or gray vaginal discharge
  • A strong fishy smell, especially after sex
  • Burning or itching in the vagina
  • Burning when you urinate

Treatment, and when a test is ordered

Symptomatic BV is treated with an antibiotic, as pills or as a vaginal gel or cream, following the CDC treatment guidelines. The doctor chooses the treatment for your case. If you are prescribed one, finish it even if you feel better. BV can come back even after treatment; if it does, book again.

According to the CDC, routine treatment of male sex partners is not recommended. But BV raises the risk of getting chlamydia, gonorrhea and HIV, so the doctor may offer STI testing by lab order, for example for chlamydia.

Itching with thick white discharge and no bad smell points more to a yeast infection. That is why, when the picture is unclear, the doctor orders a test before prescribing.

In pregnancy, untreated BV is linked to preterm birth and low birth weight. If you are pregnant and have symptoms, the doctor coordinates with your OB-GYN.

If you are under 21, a parent or legal guardian must sign the consent, stay on camera for the whole visit and show photo ID.

Metronidazole for bacterial vaginosis: what to know

Metronidazole is one of the CDC-recommended antibiotics for bacterial vaginosis. The CDC’s 2021 guidelines recommend it as pills for 7 days or as a vaginal gel for 5 days; clindamycin vaginal cream is the other recommended option. The CDC also recommends metronidazole for trichomoniasis, an STI that can cause similar discharge.

Alcohol and metronidazole. MedlinePlus, following the drug label, says not to drink alcohol or use products with alcohol or propylene glycol while taking metronidazole and for at least 3 days after the last dose, because it can cause nausea, vomiting, stomach cramps and headache. The CDC’s 2021 guidelines conclude that the warning came from laboratory experiments and that avoiding alcohol is unnecessary; because the label still says it, follow the doctor’s instructions.

Common side effects, according to MedlinePlus, are a sharp metallic taste, nausea, vomiting, diarrhea and an upset stomach. The CDC advises avoiding sex, or using condoms every time, during treatment. If you are prescribed clindamycin vaginal cream, the CDC warns it can weaken latex condoms and diaphragms for 5 days after use.

In pregnancy, the CDC says metronidazole poses low risk and studies have not found birth defects linked to it. Still, tell the doctor: she coordinates with your OB-GYN.

The doctor decides whether metronidazole or another treatment is appropriate for you based on your symptoms, your history and the medicines you use. If appropriate, the doctor prescribes and we send your prescription to your pharmacy.

How to lower your risk

The CDC suggests:

  • Don’t douche.
  • Limit your number of sex partners.
  • Use condoms every time you have sex.

When to go to the ER

These signs are not simple BV. For your safety, go to the emergency room or call 911.

  • Severe lower belly pain with fever
  • Sudden severe pain, vaginal bleeding or fainting if you could be pregnant
  • Pregnancy with leaking fluid, bleeding or early contractions

Why a video visit

Why a video visit
ComparisonBy videoEmergency room
Getting thereFrom home: join from your phone, tablet or computer.Drive and find parking.
Hours and timeEvery day, any time (Puerto Rico time). Video doctor visits 24/7 — book online and choose your time right away.In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2
Price$79 visit · $49 follow-up · $35 forms. You see it before you pay; no insurance needed.Depends on your insurance and on what is done.

For problems that are not emergencies. In an emergency, call 911.

How we care for you

  • We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

  • We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.

  • Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.

  • If appropriate, the doctor prescribes and we send your prescription to your pharmacy.

  • You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).

  • In an emergency, call 911.

Frequently asked questions

Can I get BV treatment online?

Yes, if the doctor finds it appropriate after evaluating you, and you are physically in Puerto Rico during the visit. If appropriate, we send your prescription to your pharmacy. If the cause is unclear, we give you a lab order for a discharge test.

Does my partner need treatment too?

According to the CDC, routine treatment of male sex partners is not recommended, because it does not change how well the treatment works. The doctor advises you for your case.

Can I drink alcohol while taking metronidazole?

MedlinePlus, following the drug label, says no: avoid alcohol and products with alcohol or propylene glycol while you take it and for at least 3 days after the last dose, because the combination can cause nausea, vomiting, cramps and headache. The CDC’s 2021 guidelines conclude that avoiding alcohol is unnecessary; because the two sources differ, follow the doctor’s instructions.

Does metronidazole cure bacterial vaginosis?

Metronidazole, as pills or a vaginal gel, is one of the CDC-recommended treatments and usually clears the symptoms. But BV can come back afterwards. The doctor evaluates you and decides whether a treatment is appropriate for you; if it is, we send your prescription to your pharmacy.

Why does BV keep coming back?

The CDC explains that BV can return even after treatment. If it happens often, the doctor reviews risk factors with you and may order a test to confirm the diagnosis.

Related topics

About this page

Author: The Health Initiative

Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)

Disclosure: Founding Executive Director of The Health Initiative

Published: 2026-10-02 · Updated: 2026-10-11