Guides
HIV test in Puerto Rico: get tested with a lab order
An HIV test in Puerto Rico is the only way to know if you have HIV. In a discreet video visit, the doctor evaluates you and gives you a lab order for a lab near you. If you had a possible exposure in the last 72 hours, do not wait for an appointment: go to an emergency room today to be evaluated for preventive treatment (PEP).
Is it an emergency? Call 911.
Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.
See the cancellation policy
You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.
If you choose a time less than 24 hours away, it can't be cancelled or changed.
If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.
Is this an emergency?
This is not an emergency service. Call 911 or go to the nearest emergency room if you have:
- Possible HIV exposure in the last 72 hours: go to the ER today to be evaluated for preventive treatment (PEP)
- Sexual assault: go to the emergency room or call 911
Help lines
Exposure in the last 72 hours? Go to the ER today
According to the CDC, post-exposure prophylaxis (PEP) must start within 72 hours (3 days) of a possible HIV exposure, and the sooner the better: every hour counts. If you had sex without a condom with someone who may have HIV, a condom broke, you shared needles or you were sexually assaulted, go to an emergency room today or call 911.
PEP is urgent in-person care; it is not prescribed in our video visits. Afterwards, we can help with your follow-up testing.
How we order your HIV test in Puerto Rico
You see Dr. Diana Nieves Castro, MD, a Puerto Rico–licensed general practice physician with several years of emergency-department experience. No judgment, in English or Spanish. Join from a private place; visits are not recorded.
The doctor asks when the exposure might have happened and chooses the right test for your case. We give you a lab order for a lab near you. It often makes sense to test for other infections at the same time, such as syphilis, chlamydia, gonorrhea and hepatitis. Once your result is in, the doctor goes over it with you.
Your visit in 3 steps
Doctor online 24/7: video doctor visits 24/7 — book online and choose your time right away. Every day, any time (Puerto Rico time).
- Request your visit. Book a visit and choose "Doctor visit". You pay by card when you request it.
- See the doctor by video. We send you a secure video link. It works on your phone, tablet or computer.
- Get tested. Take the order to the lab, and the doctor reviews the result with you.
Price
A doctor visit has a published price, with no membership, and includes the lab order. You pay the lab for the tests. Reviewing the result is an online follow-up visit. You pay by card when you request the visit, and you get a full refund if the clinic can’t see you. See all prices.
The HIV window period: when to test
The window period is the time between an exposure and when a test can detect HIV. Testing too early can give a negative result even if you have the virus. According to the CDC:
- Nucleic acid test (NAT), blood: 10 to 33 days after exposure.
- Lab antigen/antibody test: 18 to 45 days.
- Rapid antigen/antibody test: 18 to 90 days.
- Antibody test: 23 to 90 days.
If your test is negative but you took it inside the window period, the doctor tells you when to repeat it.
Who should get an HIV test?
According to the CDC, everyone aged 13 to 64 should be tested at least once. Test at least once a year if you have sex with more than one partner, share needles or have other risks. Sexually active gay and bisexual men may benefit from testing every 3 to 6 months. In the same visit you can talk with the doctor about prevention and birth control online.
HIV symptoms. According to the CDC, most people have flu-like symptoms 2 to 4 weeks after infection, but many do not notice them. Symptoms do not confirm or rule out anything: the only way to know is to get tested.
Free STD testing in Puerto Rico and free HIV testing
If you are looking for free STD testing in Puerto Rico, or an HIV test at no cost, these are the options we could verify in official sources:
- CDC locator: gettested.cdc.gov (opens in a new tab) lists places for HIV, STI and hepatitis testing. According to the CDC, many clinics offer confidential free or low-cost testing, and most HIV tests are available free or at reduced cost.
- Puerto Rico Department of Health: its STI, HIV and hepatitis prevention program offers screening tests for syphilis, gonorrhea, chlamydia and HIV at its Centers for the Prevention and Treatment of Communicable Diseases (CPTET), plus counseling and testing for partners exposed to HIV. The Department publishes the CPTET directory on its program page (opens in a new tab) (in Spanish).
- Community organizations: the same program works with community-based organizations that offer HIV testing in the community and in clinical settings.
- Department of Health HIV and STI line: (787) 765-1010. Call to ask where to go and whether the test has a cost.
- Home testing: according to the CDC, there are FDA-approved self-tests and kits to collect a sample at home and mail it to a lab. Home HIV tests are sold at pharmacies and give a result in about 20 minutes.
If you would rather have a doctor pick the tests and go over the results with you, see STD testing and treatment: the visit has a published price and the lab bills the tests separately.
After a negative test: PrEP
If your HIV test is negative and you are still at risk of exposure, PrEP is a medicine you take before an exposure to prevent HIV. Under the CDC’s 2021 guideline, you need a blood antigen/antibody HIV test done within 7 days before starting PrEP to confirm you do not have HIV. Rapid saliva tests and home tests are not enough to start PrEP, so the doctor gives you the order for that test at the lab; if you had a possible recent exposure, she may add an HIV RNA test. The doctor evaluates you by video for HIV PrEP, gives you the lab order for the other tests the CDC calls for and, if appropriate, prescribes it.
PrEP is not the same as PEP: PEP is for after a recent exposure and must start within 72 hours, at an emergency room.
If your result is positive
A positive result is confirmed with another test. If it is confirmed, the doctor explains the result and refers you to an HIV clinic: HIV is treated by a specialized team, not in our visits. The Department of Health offers clinical and treatment services at its Centers for the Prevention and Treatment of Communicable Diseases (immunology clinics) in its eight regions.
According to the CDC, there is no cure yet, but treatment controls the virus: it can lower the viral load so far that a test cannot detect it, and people on treatment can live long, healthy lives.
If you are under 21
If you are under 21, a parent or legal guardian must sign the consent, stay on camera for the whole visit and show photo ID.
How we care for you
We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.
We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.
Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy.
You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).
In an emergency, call 911.
Frequently asked questions
How long after an exposure can I get an HIV test?
Can you prescribe PEP by video?
Where can I get free HIV and STD testing in Puerto Rico?
My HIV test was negative. Can I start PrEP?
What happens if my result is positive?
About this page
Author: The Health Initiative
Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)
Disclosure: Founding Executive Director of The Health Initiative
Published: 2026-10-02 · Updated: 2026-10-11
Sources (9)
- CDC: Getting Tested for HIV (test types and window periods) (opens in a new tab) (accessed 2026-10-02)
- CDC: Preventing HIV with PEP (opens in a new tab) (accessed 2026-10-02)
- CDC: Preexposure Prophylaxis for the Prevention of HIV Infection in the United States, 2021 Update (HIV test within 7 days before PrEP) (opens in a new tab) (accessed 2026-10-09)
- CDC: Clinical Guidance for PrEP (avoid oral rapid tests and self-tests for PrEP; antigen/antibody and HIV RNA testing) (opens in a new tab) (accessed 2026-10-09)
- CDC: About HIV (opens in a new tab) (accessed 2026-10-02)
- CDC: GetTested, HIV, STI and hepatitis testing locator (opens in a new tab) (accessed 2026-10-09)
- CDC: Getting Tested for STIs (free or low-cost testing and home tests) (opens in a new tab) (accessed 2026-10-09)
- Puerto Rico Department of Health: STI, HIV and viral hepatitis prevention program (CPTET and HIV/STI line) (opens in a new tab) (accessed 2026-10-09)
- Puerto Rico Department of Health: Ryan White Program, HIV (CPTET in eight regions) (opens in a new tab) (accessed 2026-10-09)
