Conditions
Constipation treatment by video in Puerto Rico, adults and children
Constipation means having fewer than three bowel movements a week, or stools that are hard, dry or difficult to pass. It usually gets better with more fiber, more water and more physical activity. If it does not, the doctor evaluates you by video, looks for the cause, reviews your medicines and, if appropriate, prescribes. We see adults and children of all ages in Puerto Rico.
Is it an emergency? Call 911.
Is this an emergency?
This is not an emergency service. Call 911 or go to the nearest emergency room if you have:
- You cannot pass stool or gas and you are vomiting
- Severe, constant belly pain, or a hard belly that is tender to the touch
- Heavy red bleeding from the rectum, or black stool
- Fever with belly pain
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At a glance
Constipation
Common symptoms
- Fewer than three bowel movements a week
- Hard, dry or lumpy stools
- Straining or pain when you go
- Feeling you have not finished
- Treatment
- Fiber, fluids and physical activity; laxatives and other medicines when the medical evaluation calls for them
- Possible complication
- Hemorrhoids
On this page(9)
What is constipation?
You are constipated when you have fewer than three bowel movements a week, or when stools are hard, dry or lumpy, difficult to pass or painful. Many people also feel they have not finished.
The most common causes are too little fiber and fluid, too little movement, holding it in, travel, pregnancy and age. Some medicines are constipating too, such as narcotic pain medicines, antacids that contain aluminum and some blood pressure medicines (calcium channel blockers). Sometimes the cause is another condition, such as diabetes, an underactive thyroid, celiac disease or irritable bowel syndrome.
How we treat constipation by video
You see Dr. Diana Nieves Castro, a Puerto Rico–licensed general practice physician with several years of emergency-department experience, in English or Spanish. We evaluate, diagnose and treat: the doctor asks how long it has been going on, how often you go, what your stools look like, what you eat and drink, and which medicines you take.
Then she builds a plan with you: changes to what you eat, which type of laxative suits you and, if appropriate, she prescribes and we send your prescription to your pharmacy. If another cause needs ruling out, we give you a lab order for a lab near you. If you are 45 or older and the change is new, or there is blood or weight loss, we refer you for a colonoscopy.
Your doctor
Dr. Diana Nieves Castro, MD
General practice physician
Several years of emergency-department experience.
Founding Executive Director of The Health Initiative.
Your visit in 3 steps
Request a visit online 24/7 — we confirm your time by email or text.
Request your visit.
Book a visit and choose "Doctor visit". You pay by card when you request it.
See the doctor by video.
We send you a secure video link. It works on your phone, tablet or computer.
Get your plan.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If needed, you get a lab order and a doctor’s note.
What a constipation visit costs
Constipation is handled in a US$79 doctor visit, the same price for every age, with no membership. You pay by card when you request the visit, and you get a full refund if the visit can’t take place. A doctor’s note is included. We do not bill insurance. See all prices. The service is run by The Health Initiative, a nonprofit.
Constipation symptoms
The most common signs are:
- Fewer than three bowel movements a week
- Hard, dry or lumpy stools
- Straining or pain when you go
- Feeling you have not finished
Constipation relief, and when a test is ordered
Food and habits come first. Adults need 22 to 34 grams of fiber a day, depending on age and sex. Add fiber a little at a time so your body gets used to it, and drink more water as you do. Move more, and try to go to the bathroom at the same time each day, 15 to 45 minutes after a meal.
- High-fiber foods: whole grains and oatmeal, beans, lentils and chickpeas, fruit such as pears, oranges and apples with the skin on, and vegetables such as carrots and broccoli.
- Over-the-counter laxatives: fiber supplements, osmotic laxatives, stool softeners and lubricants. Stimulant laxatives are for more severe cases.
- Do not use laxatives for a long time without talking to a doctor.
If none of that works, the doctor may prescribe another medicine, if appropriate. Ordinary constipation does not need lab tests. The doctor orders one if she suspects another cause, such as thyroid disease or diabetes, and we refer you for a colonoscopy if there is blood, weight loss or a new change from age 45, when most people should start colorectal cancer screening. Straining also causes hemorrhoids.
Constipation in children
In children, constipation means fewer than two bowel movements a week, or stools that are hard, dry or painful to pass. Many children hold it in: they stand on tiptoe, clench their buttocks or hide. You may also see liquid stool in their underwear that looks like diarrhea, a swollen belly or new wetting.
It is common during potty training, when a child is embarrassed to use the school bathroom or does not want to stop playing. More water, fruit, vegetables and whole grains help, as do less cheese and processed food, and pausing potty training while the constipation lasts.
Get care if it does not improve with home treatment or lasts more than 2 weeks. A baby under 2 months with constipation needs a medical evaluation. The doctor evaluates your child by video with you on camera and, if appropriate, prescribes; patients under 21 need a parent or legal guardian on camera with ID. See our online doctor for kids.
When to go to the ER
For your safety, go to the emergency room or call 911 if you have any of these signs. See when to go to the ER.
- You cannot pass stool or gas and you are vomiting
- Severe, constant belly pain, or a hard belly that is tender to the touch
- Heavy red bleeding from the rectum, or black stool
- Fever with belly pain
How we care for you
We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.
We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.
Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances.
You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).
In an emergency, call 911.
Frequently asked questions
What helps constipation fast?
How many days without a bowel movement is too many?
Do you treat constipation in children by video?
When do I need a colonoscopy for constipation?
About this page
Author: The Health Initiative
Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)
Disclosure: Founding Executive Director of The Health Initiative
Published: 2026-10-02 · Updated: 2026-10-02
Sources (7)
- Constipation (NIDDK, NIH) (opens in a new tab) (accessed 2026-10-02)
- Symptoms & Causes of Constipation (NIDDK, NIH) (opens in a new tab) (accessed 2026-10-02)
- Treatment for Constipation (NIDDK, NIH) (opens in a new tab) (accessed 2026-10-02)
- Eating, Diet, & Nutrition for Constipation (NIDDK, NIH) (opens in a new tab) (accessed 2026-10-02)
- Symptoms & Causes of Constipation in Children (NIDDK, NIH) (opens in a new tab) (accessed 2026-10-02)
- Constipation in infants and children (MedlinePlus, NIH) (opens in a new tab) (accessed 2026-10-02)
- Screening for Colorectal Cancer (CDC) (opens in a new tab) (accessed 2026-10-02)
