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Constipation treatment by video in Puerto Rico, adults and children

Constipation means having fewer than three bowel movements a week, or stools that are hard, dry or difficult to pass. It usually gets better with more fiber, more water and more physical activity. If it does not, the doctor evaluates you by video, looks for the cause, reviews your medicines and, if appropriate, prescribes. We see adults and children of all ages in Puerto Rico.

Can we help by telehealth?YesWe can help by telehealth.
US$79Doctor visit

Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • You cannot pass stool or gas and you are vomiting
  • Severe, constant belly pain, or a hard belly that is tender to the touch
  • Heavy red bleeding from the rectum, or black stool
  • Fever with belly pain

Warning signs: when to go to the ER

At a glance

Constipation

Common symptoms

  • Fewer than three bowel movements a week
  • Hard, dry or lumpy stools
  • Straining or pain when you go
  • Feeling you have not finished
Treatment
Fiber, fluids and physical activity; laxatives and other medicines when the medical evaluation calls for them
Possible complication
Hemorrhoids

What is constipation?

You are constipated when you have fewer than three bowel movements a week, or when stools are hard, dry or lumpy, difficult to pass or painful. Many people also feel they have not finished.

The most common causes are too little fiber and fluid, too little movement, holding it in, travel, pregnancy and age. Some medicines are constipating too, such as narcotic pain medicines, antacids that contain aluminum and some blood pressure medicines (calcium channel blockers). Sometimes the cause is another condition, such as diabetes, an underactive thyroid, celiac disease or irritable bowel syndrome.

Constipation? Talk to the doctor by video

The doctor evaluates you by video, guides you on what to do and, if appropriate, prescribes and we send your prescription to your pharmacy.

Why a video visit
ComparisonBy videoEmergency room
Getting thereFrom home: join from your phone, tablet or computer.Drive and find parking.
Hours and timeWe do not publish a wait time. Request a visit online 24/7 — we confirm your time by email or text.In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2
PriceUS$79 visit · US$49 follow-up · US$35 forms. You see it before you pay; no insurance needed.Depends on your insurance and on what is done.

For problems that are not emergencies. In an emergency, call 911.

How we treat constipation by video

You see Dr. Diana Nieves Castro, a Puerto Rico–licensed general practice physician with several years of emergency-department experience, in English or Spanish. We evaluate, diagnose and treat: the doctor asks how long it has been going on, how often you go, what your stools look like, what you eat and drink, and which medicines you take.

Then she builds a plan with you: changes to what you eat, which type of laxative suits you and, if appropriate, she prescribes and we send your prescription to your pharmacy. If another cause needs ruling out, we give you a lab order for a lab near you. If you are 45 or older and the change is new, or there is blood or weight loss, we refer you for a colonoscopy.

Your doctor

Dr. Diana Nieves Castro, MD

General practice physician

Several years of emergency-department experience.

Founding Executive Director of The Health Initiative.

Meet the doctor

Your visit in 3 steps

Request a visit online 24/7 — we confirm your time by email or text.

  1. Request your visit.

    Book a visit and choose "Doctor visit". You pay by card when you request it.

  2. See the doctor by video.

    We send you a secure video link. It works on your phone, tablet or computer.

  3. Get your plan.

    If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If needed, you get a lab order and a doctor’s note.

What a constipation visit costs

Constipation is handled in a US$79 doctor visit, the same price for every age, with no membership. You pay by card when you request the visit, and you get a full refund if the visit can’t take place. A doctor’s note is included. We do not bill insurance. See all prices. The service is run by The Health Initiative, a nonprofit.

Constipation symptoms

The most common signs are:

  • Fewer than three bowel movements a week
  • Hard, dry or lumpy stools
  • Straining or pain when you go
  • Feeling you have not finished

Constipation relief, and when a test is ordered

Food and habits come first. Adults need 22 to 34 grams of fiber a day, depending on age and sex. Add fiber a little at a time so your body gets used to it, and drink more water as you do. Move more, and try to go to the bathroom at the same time each day, 15 to 45 minutes after a meal.

  • High-fiber foods: whole grains and oatmeal, beans, lentils and chickpeas, fruit such as pears, oranges and apples with the skin on, and vegetables such as carrots and broccoli.
  • Over-the-counter laxatives: fiber supplements, osmotic laxatives, stool softeners and lubricants. Stimulant laxatives are for more severe cases.
  • Do not use laxatives for a long time without talking to a doctor.

If none of that works, the doctor may prescribe another medicine, if appropriate. Ordinary constipation does not need lab tests. The doctor orders one if she suspects another cause, such as thyroid disease or diabetes, and we refer you for a colonoscopy if there is blood, weight loss or a new change from age 45, when most people should start colorectal cancer screening. Straining also causes hemorrhoids.

Constipation in children

In children, constipation means fewer than two bowel movements a week, or stools that are hard, dry or painful to pass. Many children hold it in: they stand on tiptoe, clench their buttocks or hide. You may also see liquid stool in their underwear that looks like diarrhea, a swollen belly or new wetting.

It is common during potty training, when a child is embarrassed to use the school bathroom or does not want to stop playing. More water, fruit, vegetables and whole grains help, as do less cheese and processed food, and pausing potty training while the constipation lasts.

Get care if it does not improve with home treatment or lasts more than 2 weeks. A baby under 2 months with constipation needs a medical evaluation. The doctor evaluates your child by video with you on camera and, if appropriate, prescribes; patients under 21 need a parent or legal guardian on camera with ID. See our online doctor for kids.

When to go to the ER

For your safety, go to the emergency room or call 911 if you have any of these signs. See when to go to the ER.

  • You cannot pass stool or gas and you are vomiting
  • Severe, constant belly pain, or a hard belly that is tender to the touch
  • Heavy red bleeding from the rectum, or black stool
  • Fever with belly pain

How we care for you

  • We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

  • We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.

  • Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.

  • If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances.

  • You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).

  • In an emergency, call 911.

Frequently asked questions

What helps constipation fast?

Start with more fiber, more water and more activity. If that is not enough, there are over-the-counter laxatives such as fiber supplements and osmotic laxatives. Stimulant laxatives are for more severe cases, and no laxative should be used for a long time without talking to a doctor.

How many days without a bowel movement is too many?

Fewer than three bowel movements a week already counts as constipation. It is urgent if you also cannot pass gas, are vomiting, or have severe constant pain, fever or bleeding. Then go to the ER.

Do you treat constipation in children by video?

Yes. The doctor evaluates your child by video with you on camera, gives you a plan and, if appropriate, prescribes. If your child is vomiting, has blood in the stool, constant pain or weight loss, call their doctor right away.

When do I need a colonoscopy for constipation?

If you are 45 or older and the change is new, or if there is blood in your stool or unexplained weight loss. The doctor evaluates you and we refer you if needed.

About this page

Author: The Health Initiative

Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)

Disclosure: Founding Executive Director of The Health Initiative

Published: 2026-10-02 · Updated: 2026-10-02