Skip to main content

Emergency? Call 911

The Health InitiativeTelehealth in Puerto Rico
Book from $35 (Doctor visit, $79)

Telehealth menu

The Health Initiative
Book a visit

$79Doctor visitCharged when you request

Conditions

Gastritis: symptoms and treatment by video in Puerto Rico

Gastritis is inflammation of the stomach lining, and it can usually be evaluated by video. The most common causes are H. pylori bacteria, anti-inflammatory painkillers such as ibuprofen or aspirin, and alcohol. The doctor reviews your symptoms and your medicines, gives you a lab order for an H. pylori test if needed and, if appropriate, prescribes treatment.

Can we help by telehealth?YesWe can help by telehealth.
$79Doctor visit

Is it an emergency? Call 911.

Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.

See the cancellation policy

You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.

If you choose a time less than 24 hours away, it can't be cancelled or changed.

If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.

Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • Vomiting red blood or something that looks like coffee grounds
  • Black, tarry stool, or red or maroon blood in the stool
  • Dizziness, shortness of breath or extreme tiredness with stomach pain
  • Sudden, severe stomach pain, or a hard belly that is tender to the touch

Warning signs: when to go to the ER

At a glance

Gastritis

Common symptoms

  • Pain or discomfort in the upper belly
  • Nausea or vomiting
  • Feeling full too soon while eating
  • Feeling full for too long after eating
  • Poor appetite
  • Weight loss
Other names
Gastropathy · Stomach inflammation
Usual test
H. pylori stool or breath test, by lab order, when needed
Treatment
Depends on the cause: antibiotics with an acid reducer for H. pylori, or acid reducers and cutting down anti-inflammatory painkillers
Possible complication
Stomach bleeding

What is gastritis?

In gastritis, the stomach lining (the mucosa) is inflamed. When the lining is damaged but has little or no inflammation, doctors call it gastropathy; the two look alike and are managed in similar ways.

The most common causes are infection with Helicobacter pylori (H. pylori) bacteria, the most common cause of gastritis; nonsteroidal anti-inflammatory drugs (NSAIDs) such as ibuprofen, naproxen and aspirin; and alcohol. Other causes include bile flowing back from the intestine, an autoimmune reaction and the stress of a severe illness.

Many people with gastritis feel nothing at all. If your main problem is heartburn rising into your chest, see acid reflux; if you are not sure where the pain comes from, read stomach pain.

How we treat gastritis by video

You see Dr. Diana Nieves Castro, a Puerto Rico–licensed general practice physician with several years of emergency-department experience, in English or Spanish. We evaluate, diagnose and treat: the doctor asks where it hurts, since when, what helps, whether your stool has turned black, and what you take for pain or arthritis, because anti-inflammatory painkillers are a very common cause.

If you need to know whether you have H. pylori, we give you a lab order for a stool antigen test or a breath test at a lab near you. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If you need an endoscopy, we refer you to a gastroenterologist.

We see adults and children of all ages. You need to be physically in Puerto Rico during the visit; visitors are welcome.

Your doctor

Dr. Diana Nieves Castro, MD

General practice physician

Several years of emergency-department experience.

Founding Executive Director of The Health Initiative.

Meet the doctor

Your visit in 3 steps

Video doctor visits 24/7 — book online and choose your time right away. See how our online doctor visit works.

  1. Request your visit.

    Book a visit and choose "Doctor visit". You pay by card when you request it.

  2. See the doctor by video.

    We send you a secure video link. It works on your phone, tablet or computer. Have your medicines at hand.

  3. Get your plan.

    If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If needed, you get a lab order and a doctor’s note.

What a gastritis visit costs

Gastritis is handled in a doctor visit, the same price for every age, with no membership. You pay by card when you request the visit, and you get a full refund if the clinic can’t see you. A doctor’s note is included. We do not bill insurance; the lab and the pharmacy charge separately. See all prices. The service is run by The Health Initiative, a nonprofit.

Gastritis symptoms

When gastritis causes symptoms, they are usually those of indigestion:

  • Pain or discomfort in the upper belly
  • Nausea or vomiting
  • Feeling full too soon while eating
  • Feeling full for too long after eating
  • Poor appetite
  • Weight loss

Treatment, and when an H. pylori test is ordered

If H. pylori is the cause: treatment combines two or more antibiotics with a medicine that lowers stomach acid (a proton pump inhibitor). Take every dose: stopping early lets the bacteria survive and become resistant. The test is repeated at least 4 weeks after you finish, to confirm the bacteria are gone. If you are already our patient, we review that result with you in a follow-up visit.

If anti-inflammatory painkillers are the cause: the doctor helps you cut down, stop or switch to another pain reliever, and may prescribe a medicine that protects the stomach. Do not stop an aspirin prescribed for your heart without talking to your doctor.

For symptom relief: antacids, H2 blockers and proton pump inhibitors are options. The doctor tells you which fits your case. According to the NIDDK, diet does not cause most gastritis, but cutting down on alcohol helps.

The doctor orders an H. pylori test when your symptoms point to gastritis or an ulcer, especially if they are not improving. If there are signs of bleeding, anemia or weight loss, we give you a lab order and refer you for an endoscopy.

Gastritis diet: what to eat and what to avoid

On what to eat: no diet or food has been proven to cure gastritis. According to the NIDDK, what you eat does not play a major role in causing or preventing most gastritis, so a gastritis diet is more about avoiding what irritates your stomach and replacing what you are low on than about a list of miracle foods. What the evidence does support:

  • Cut down on alcohol. Drinking a large amount of alcohol can cause acute erosive gastropathy (NIDDK), and MedlinePlus advises against long-term alcohol use.
  • Avoid anti-inflammatory painkillers if they caused your gastritis. MedlinePlus advises against long-term use of aspirin, ibuprofen, naproxen and other anti-inflammatories. The doctor helps you cut down, stop or switch to another pain reliever. Do not stop an aspirin prescribed for your heart without talking to your doctor.
  • If a food gives you an allergic reaction, avoid it. The NIDDK lists food allergies as one cause of gastritis.
  • Ask before you take supplements. In rare cases, iron supplements can cause gastritis; the NIDDK advises talking with your doctor before taking vitamins or supplements.
  • If gastritis has lowered your iron or B12. According to the NIDDK, gastritis caused by H. pylori or autoimmune gastritis can keep you from absorbing iron and vitamin B12 and lead to anemia; the doctor can order lab tests and recommend iron, folic acid or B12 supplements.

When to go to the ER

These signs can mean bleeding in the stomach. For your safety, go to the emergency room or call 911. See when to go to the ER.

  • Vomiting red blood or something that looks like coffee grounds
  • Black, tarry stool, or red or maroon blood in the stool
  • Dizziness, shortness of breath or extreme tiredness with stomach pain
  • Sudden, severe stomach pain, or a hard belly that is tender to the touch

Why a video visit

Why a video visit
ComparisonBy videoEmergency room
Getting thereFrom home: join from your phone, tablet or computer.Drive and find parking.
Hours and timeEvery day, any time (Puerto Rico time). Video doctor visits 24/7 — book online and choose your time right away.In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2
Price$79 visit · $49 follow-up · $35 forms. You see it before you pay; no insurance needed.Depends on your insurance and on what is done.

For problems that are not emergencies. In an emergency, call 911.

How we care for you

  • We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

  • We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.

  • Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.

  • If appropriate, the doctor prescribes and we send your prescription to your pharmacy.

  • You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).

  • In an emergency, call 911.

Frequently asked questions

Can gastritis be cured?

It depends on the cause. When H. pylori is the cause, antibiotics with an acid reducer usually clear the bacteria, and a later test confirms it. When painkillers or alcohol are the cause, it improves once you cut down or stop. The doctor helps you find the cause.

Which test checks for H. pylori?

The most common are the stool antigen test and the urea breath test. If the doctor thinks you need one, we give you a lab order for a lab near you and go over the result with you.

What helps gastritis?

No home remedy has been proven to cure gastritis: according to the NIDDK, diet plays no major role in most cases. What helps, according to MedlinePlus, are medicines that lower stomach acid: antacids, H2 blockers such as famotidine and proton pump inhibitors such as omeprazole, which over the counter is taken in 14-day courses. If H. pylori is the cause, you need antibiotics: we give you a lab order for the test.

Can I take ibuprofen if I have gastritis?

Anti-inflammatory painkillers such as ibuprofen, naproxen and aspirin are among the most common causes of gastritis. Ask the doctor before you keep taking them; she will tell you what to use for pain instead.

Are gastritis and acid reflux the same thing?

No. Gastritis is inflammation of the stomach; reflux is acid rising into the esophagus and causing heartburn in the chest. They can happen together. See our acid reflux page if burning that rises up is your main symptom.

Related topics