Conditions
Low back pain: causes, treatment and warning signs
Low back pain usually comes from a strain of the muscles or ligaments; most people improve a lot in the first week and recover within 4 to 6 weeks. By video, the doctor evaluates your pain, checks for warning signs and treats you: she gives you a care plan and, if appropriate, prescribes medication and we send your prescription to your pharmacy.
Is it an emergency? Call 911.
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Is this an emergency?
This is not an emergency service. Call 911 or go to the nearest emergency room if you have:
- Loss of bladder or bowel control
- Numbness in the groin, buttocks or inner thighs
- Weakness in the legs, or trouble walking or keeping your balance
- Fever with back pain
- Pain after a fall or a hard blow
- A history of cancer, unexplained weight loss, steroid use or injected drug use
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At a glance
Low back pain
Common symptoms
- Pain or stiffness in the lower back
- Muscle spasms
- Pain that gets worse when you move, bend or lift
- Pain that runs down one leg (sciatica)
- Other names
- Lumbago · Lower back pain
- Treatment
- Staying active, ice and heat, over-the-counter pain relievers, anti-inflammatories or short-term muscle relaxers, and physical therapy as the medical evaluation indicates
- Possible complication
- Nerve compression with weakness or loss of bladder control, which is an emergency
On this page(11)
What is low back pain?
Acute low back pain usually starts with a sudden injury to the muscles or ligaments that support the back. It can come from lifting something heavy, a sudden movement or sitting for a long time.
Other causes include muscle spasms, a herniated disk and sciatica (pain that runs down the leg). Staying active helps more than bed rest. If the pain is higher up, see neck pain.
How we treat low back pain by video
You see Dr. Diana Nieves Castro, MD, a general practice physician licensed in Puerto Rico (check her license), with several years of emergency-department experience. We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you. We see adults and children of all ages, in English or Spanish.
In the visit, the doctor asks how the pain started, has you do a few movements on camera and checks for warning signs. Then she gives you a plan: self-care, exercises and medication. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If you need time off work, a doctor's note after the visit is included.
The service is run by The Health Initiative, a nonprofit, with clear prices and no membership.
Your doctor
Dr. Diana Nieves Castro, MD
General practice physician
Several years of emergency-department experience.
Founding Executive Director of The Health Initiative.
How to book your visit in 3 steps
This is how you see a doctor online with us. Booking is simple:
Request your visit.
Video doctor visits 24/7 — book online and choose your time right away. Choose Doctor visit and pay by card at secure checkout. Book your visit.
Get your link.
We send you a secure video link. It works on your phone, tablet or computer. You need to be in Puerto Rico during the visit (visitors are welcome). Patients under 21 need a parent or legal guardian on camera with photo ID.
See the doctor.
The doctor evaluates, diagnoses and treats you. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If you need a test, we give you a lab order for a lab near you.
Published price: a doctor visit, no membership
A doctor visit has the same price for every age, with no membership and no insurance needed. You are charged when you request the visit, with a full refund if the clinic can’t see you. A doctor's note after your visit is included at no extra charge. See all prices.
Symptoms
The most common symptoms of low back pain are:
- Pain or stiffness in the lower back
- Muscle spasms
- Pain that gets worse when you move, bend or lift
- Pain that runs down one leg (sciatica)
Low back pain treatment, and when tests are ordered
These steps, based on MedlinePlus and NICE guidance, help most people:
- Cut back a little for the first few days, but avoid bed rest: ease back into your normal activities.
- Use ice for the first 48 to 72 hours, then heat.
- Sleep in a comfortable position, with a pillow between your knees if you sleep on your side.
- After 2 to 3 weeks, start gentle aerobic activity such as walking, cycling or swimming.
- Physical therapy can teach you exercises and how to move safely.
- Back belts and corsets are not recommended for low back pain.
Once the doctor or your physical therapist says you can start stretching, gentle hip mobility exercises can help you keep moving comfortably.
Medication. Over-the-counter pain relievers such as acetaminophen or the anti-inflammatories ibuprofen or naproxen can help when used as directed. Anti-inflammatories are not right for everyone (for example with stomach, kidney or heart problems), so the doctor checks which is safe for you. For back pain that lasts for months, the FDA label for duloxetine includes chronic musculoskeletal pain. If appropriate, she prescribes another medicine.
Tests. X-rays and MRIs are usually not needed in the first 4 to 6 weeks if there are no warning signs; clinical guidelines advise against routine imaging. If the pain lasts more than 4 weeks, spreads below the knee, is worse when lying down, or comes with numbness or weakness in your legs, the doctor gives you an order for the imaging or lab test you need, or guides you to physical therapy.
Muscle relaxers for back pain
A muscle relaxer is one of the options for acute low back pain. The American College of Physicians (ACP, 2017) guideline recommends starting with superficial heat, massage, acupuncture or spinal manipulation, because most people improve over time; if medicine is needed, the options it recommends are an anti-inflammatory (NSAID) or a skeletal muscle relaxant.
What is cyclobenzaprine used for? Cyclobenzaprine (formerly sold as Flexeril) is a prescription muscle relaxer. According to its FDA-approved label, it is used along with rest and physical therapy to relieve muscle spasm from an acute, painful injury, such as a back strain. It is a prescription medicine for short-term use: the label says up to 2 or 3 weeks, and MedlinePlus advises not taking it for more than 3 weeks without talking to your doctor.
What to know before you take it, according to the FDA label and MedlinePlus:
- It makes you drowsy. Drowsiness and dry mouth are its most common side effects. Do not drive or operate machinery until you know how it affects you.
- Do not mix it with alcohol: cyclobenzaprine increases the effects of alcohol and of other medicines that make you sleepy.
- Adults 65 and older: usually should not take it, because it is not as safe or effective as other options; they have a higher risk of confusion and falls.
- Other medicines: it is not used with MAO inhibitors or within 14 days of stopping one, and with some antidepressants, tramadol or bupropion it can cause serotonin syndrome. Tell the doctor everything you take.
- It is not for everyone: the label rules it out if you have hyperthyroidism, an irregular heart rhythm, heart failure or a recent heart attack.
In your video visit, at any hour, the doctor reviews your pain, your age, your other conditions and the medicines you take, and decides whether a muscle relaxer is appropriate for you or another option fits better. If appropriate, she prescribes and we send your prescription to your pharmacy. Book your visit.
Sciatica
Sciatica is not a disease but a symptom: pain, weakness, numbness or tingling down the leg because something presses on the sciatic nerve. According to MedlinePlus, the most common causes are a herniated disk, spinal stenosis and piriformis syndrome. It usually affects one leg, can reach the foot and gets worse after sitting or standing for a long time.
It often gets better on its own, though it can come back. Staying active instead of resting in bed, ice or heat, core exercises and over-the-counter pain relievers help; the doctor evaluates you by video and tells you what fits your case. Go to the ER if you lose control of urine or stool, the groin or buttocks go numb, or the leg is very weak.
Back pain in children and teens
Back pain is less common in children, and we see children of all ages with a parent or legal guardian on camera. If your child has back pain with fever, weight loss or pain that wakes them at night, the doctor evaluates them and, if needed, gives you a lab or imaging order. For their safety, if the pain started after a fall or a hard blow, go to the emergency room.
When back pain means the ER
For your safety, call 911 or go to the emergency room if you have any of these signs. More in when to go to the ER.
- Loss of bladder or bowel control
- Numbness in the groin, buttocks or inner thighs
- Weakness in the legs or trouble walking
- Fever with back pain
- Pain after a fall or a hard blow
Why a video visit
| Comparison | By video | Emergency room |
|---|---|---|
| Getting there | From home: join from your phone, tablet or computer. | Drive and find parking. |
| Hours and time | Every day, any time (Puerto Rico time). Video doctor visits 24/7 — book online and choose your time right away. | In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2 |
| Price | $79 visit · $49 follow-up · $35 forms. You see it before you pay; no insurance needed. | Depends on your insurance and on what is done. |
For problems that are not emergencies. In an emergency, call 911.
Table sources
- 1. CMS Care Compare, “Timely and Effective Care – State”, measure OP-18b: median time in the emergency department, arrival to departure, for patients sent home (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
- 2. CMS Care Compare, “Timely and Effective Care – National”, measure OP-18b (US figure) (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
How we care for you
We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.
We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.
Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy.
You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).
In an emergency, call 911.
Frequently asked questions
When should I worry about back pain?
How long does low back pain last?
Do I need an X-ray or an MRI?
Can I get a work note for back pain?
What medicine can I get for back pain?
What is cyclobenzaprine used for?
Do muscle relaxers help back pain?
Related topics
About this page
Author: The Health Initiative
Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)
Disclosure: Founding Executive Director of The Health Initiative
Published: 2026-10-02 · Updated: 2026-10-11
Sources (7)
- DailyMed (NLM): CYMBALTA (duloxetine), FDA label (opens in a new tab) (accessed 2026-10-09)
- MedlinePlus (NIH): Low back pain, acute (opens in a new tab) (accessed 2026-09-30)
- NICE NG59: Low back pain and sciatica in over 16s (opens in a new tab) (accessed 2026-09-30)
- Sciatica (MedlinePlus) (opens in a new tab) (accessed 2026-10-02)
- American College of Physicians (2017): Noninvasive treatments for acute, subacute, and chronic low back pain, Ann Intern Med 166:514-530 (opens in a new tab) (accessed 2026-10-09)
- DailyMed (NLM): Cyclobenzaprine hydrochloride tablets, FDA label (opens in a new tab) (accessed 2026-10-09)
- Cyclobenzaprine (MedlinePlus) (opens in a new tab) (accessed 2026-10-09)
