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Conditions

Plantar fasciitis: heel pain treatment by video

Plantar fasciitis is the best-known cause of heel pain: it hurts most with the first steps in the morning or when you stand up after sitting. It is diagnosed from your symptoms and treated with stretching, ice, good shoes and pain relievers if appropriate. The doctor assesses you by video; if you do not improve over time or have diabetes with foot changes, we refer you in person.

Can we help by telehealth?YesWe can help by telehealth.
$79Doctor visit

Is it an emergency? Call 911.

Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.

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You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.

If you choose a time less than 24 hours away, it can't be cancelled or changed.

If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.

Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • The pain started after a fall or a blow and you cannot put weight on the foot
  • A red, hot, swollen heel or foot, especially with fever
  • A swollen, warm or painful calf on one side
  • Diabetes with a sore, wound or color change on the foot
  • Numbness or tingling that does not go away

Warning signs: when to go to the ER

At a glance

Plantar fasciitis

Common symptoms

  • Pain on the bottom of the foot, near the heel
  • Pain and stiffness that are worst with the first steps in the morning
  • Pain when you stand up after sitting for a while
  • Pain that can be dull or sharp
  • Pain that gets worse after walking or standing for a long time
Other names
Heel pain
Treatment
Stretching, ice, supportive shoes, a night splint and pain relievers if appropriate

What is plantar fasciitis?

The plantar fascia is a thick band of tissue that runs along the bottom of the foot, from the heel to the toes. When it is overstretched or overused, it gets irritated and painful: that is plantar fasciitis.

You are more likely to get it if you have flat feet or high arches, run long distances or on uneven ground, carry extra weight or gained weight suddenly, have a tight Achilles tendon, wear shoes with poor arch support or soft soles, or suddenly changed how active you are. In Puerto Rico, spending the day in flip-flops or barefoot on the beach gives your arch no support.

What about heel spurs? Heel spurs were once thought to cause plantar fasciitis, but research found they do not: some people have spurs and no pain, and some have plantar fasciitis with no spur.

How we treat plantar fasciitis by video

You see Dr. Diana Nieves Castro, a Puerto Rico–licensed general practice physician with several years of emergency-department experience, in English or Spanish. We evaluate, diagnose and treat: plantar fasciitis is recognized from your history, so the doctor asks when and where it hurts, what shoes you wear, how much you walk or run and whether you have diabetes, and asks you to show her your foot and where pressing hurts.

From that she builds a stretching and care plan. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If you do not improve after a period of treatment, we refer you to a foot specialist. Steroid injections, X-rays and other imaging are done in person, as are custom inserts or a boot; if you need them, we refer you.

If you have diabetes, the doctor also goes over foot care with you; see type 2 diabetes and our chronic condition care.

Your doctor

Dr. Diana Nieves Castro, MD

General practice physician

Several years of emergency-department experience.

Founding Executive Director of The Health Initiative.

Meet the doctor

Your visit in 3 steps

Video doctor visits 24/7 — book online and choose your time right away.

  1. Request your visit.

    Book a visit and choose "Doctor visit". You pay by card when you request it.

  2. See the doctor by video.

    We send you a secure video link. It works on your phone, tablet or computer. Have your feet bare and the shoes you wear most nearby.

  3. Get your plan.

    Stretches, home care and, if appropriate, the doctor prescribes and we send your prescription to your pharmacy.

What the visit costs

A doctor visit has the same price for every age, with no membership. You pay by card when you request the visit, and you get a full refund if the clinic can’t see you. A doctor’s note after your visit is included at no extra charge. We do not bill insurance. See all prices. The service is run by The Health Initiative, a nonprofit.

Plantar fasciitis symptoms

The typical signs are:

  • Pain on the bottom of the foot, near the heel
  • Pain and stiffness that are worst with the first steps in the morning
  • Pain when you stand up after sitting for a while
  • Pain that can be dull or sharp
  • Pain that gets worse after walking or standing for a long time

Plantar fasciitis stretches and exercises

Stretching is the backbone of plantar fasciitis treatment. The American Academy of Orthopaedic Surgeons (AAOS) recommends two stretches and a cold foot roll:

  • Calf stretch: lean with your hands on a wall, the sore leg behind you with the knee straight and the heel on the floor, and bend the front knee until you feel the stretch in your calf. Hold 10 seconds and relax; repeat 20 times for each foot.
  • Plantar fascia stretch: sitting down, cross the sore foot over the other knee and pull your toes back toward you until you feel the stretch in your arch. Hold 10 seconds; repeat 20 times for each foot.
  • Foot roll: rolling your foot over a cold water bottle or ice for 20 minutes, 3 to 4 times a day, eases the pain, per the AAOS.

Do the arch stretch before you take your first steps in the morning. If an exercise causes sharp pain, stop and bring it up with the doctor at your visit.

Plantar fasciitis treatment, and when you need an X-ray

Most people get better without surgery with this care, per MedlinePlus:

  • Stretches for the sole of the foot and the calf, several times a day.
  • Ice on the heel for 10 to 15 minutes at least twice a day, more often in the first days.
  • Supportive shoes with good arch support and a firm sole; avoid going barefoot or wearing flip-flops.
  • Relative rest: cut back on the activity that causes the pain, such as running.
  • A night splint that keeps the foot stretched while you sleep.
  • Over-the-counter pain relievers, such as ibuprofen, if appropriate for you.

Recovery is slow: per MedlinePlus, most people feel better within 6 to 18 months, and surgery is rarely needed. The AAOS reports that more than 90% of patients improve within 10 months of starting simple treatment. An X-ray is usually not needed; it is considered to rule out other causes, such as a fracture, or if you do not improve with treatment, and then we refer you. Steroid injections are considered after several months without improvement and are given in person.

If you have diabetes: check your feet every day. If you notice sores, blisters, color changes, tingling, burning or loss of feeling, your foot needs to be seen in person; we refer you.

When to get in-person care or go to the ER

Plantar fasciitis is not an emergency, but some foot and leg signs need in-person care soon. For your safety, go to urgent care or the emergency room, or call 911 if it is severe. See when to go to the ER.

  • The pain started after a fall or a blow and you cannot put weight on the foot
  • A red, hot, swollen heel or foot, especially with fever
  • A swollen, warm or painful calf on one side
  • Diabetes with a sore, wound or color change on the foot
  • Numbness or tingling that does not go away

Why a video visit

Why a video visit
ComparisonBy videoEmergency room
Getting thereFrom home: join from your phone, tablet or computer.Drive and find parking.
Hours and timeEvery day, any time (Puerto Rico time). Video doctor visits 24/7 — book online and choose your time right away.In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2
Price$79 visit · $49 follow-up · $35 forms. You see it before you pay; no insurance needed.Depends on your insurance and on what is done.

For problems that are not emergencies. In an emergency, call 911.

How we care for you

  • We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

  • We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.

  • Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.

  • If appropriate, the doctor prescribes and we send your prescription to your pharmacy.

  • You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).

  • In an emergency, call 911.

Frequently asked questions

Why does my heel hurt when I get out of bed?

That is the typical sign of plantar fasciitis: the fascia on the bottom of the foot stiffens while you rest and hurts with the first steps. Stretching before you stand up and good shoes usually help.

Do heel spurs cause heel pain?

That used to be the belief, but research found they do not: many people have a heel spur and no pain. Heel pain usually comes from plantar fasciitis.

How long does plantar fasciitis take to heal?

It is slow. Per MedlinePlus, most people feel better within 6 to 18 months with stretching, ice, good shoes and relative rest. Surgery is rarely needed.

Do I need an X-ray for plantar fasciitis?

Rarely at first: it is diagnosed from your symptoms. If you do not improve with treatment, or the doctor wants to rule out another cause, we refer you for the X-ray.

What helps plantar fasciitis heal?

Stretch your calf and the bottom of your foot several times a day, roll your foot over a cold water bottle or ice, wear supportive shoes and cut back on the activity that causes the pain. If appropriate for you, an over-the-counter anti-inflammatory such as ibuprofen helps with pain.

Does plantar fasciitis go away on its own?

It almost always improves without surgery, but slowly, and it improves more with stretching, good shoes and relative rest. Per the AAOS, more than 90% of patients improve within 10 months of starting simple treatment. If you do not improve, we refer you in person.

Related topics

About this page

Author: The Health Initiative

Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)

Disclosure: Founding Executive Director of The Health Initiative

Published: 2026-10-02 · Updated: 2026-10-11