Conditions
Prediabetes: what your results mean and how to reverse it
Prediabetes means your blood sugar is higher than normal but not yet at the diabetes level: an A1C of 5.7% to 6.4%. It rarely causes symptoms, and it can be reversed. By video, the doctor explains your results, gives you a lab order to repeat your A1C and builds a realistic plan with you to prevent or delay type 2 diabetes.
Is it an emergency? Call 911.
Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.
See the cancellation policy
You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.
If you choose a time less than 24 hours away, it can't be cancelled or changed.
If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.
Is this an emergency?
This is not an emergency service. Call 911 or go to the nearest emergency room if you have:
- Great thirst, peeing a lot and unexplained weight loss, with vomiting or fast breathing
- Confusion or extreme drowsiness
- Chest pain, shortness of breath or weakness on one side of the body
Help lines
At a glance
Prediabetes
Common symptoms
- Usually no symptoms
- Other names
- Borderline diabetes · Impaired fasting glucose
- Usual test
- A1C, fasting blood sugar or glucose tolerance test
- Treatment
- Changes in weight, eating and physical activity; medication only if the medical evaluation indicates it
- Possible complication
- Type 2 diabetes
On this page(10)
What prediabetes is
Prediabetes is the step before type 2 diabetes: your blood sugar is already high, but not yet at the diabetes level. It is very common. The CDC estimates that about 115 million US adults (more than 2 in 5) have prediabetes, and 8 in 10 of them do not know it.
It matters even more in Puerto Rico: in 2021, 14.4% of adults had diagnosed diabetes, the highest of any US state or territory, according to the CDC. Catching prediabetes early is your chance to stay clear of type 2 diabetes.
Prediabetes care by video
We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you. You see Dr. Diana Nieves Castro, MD, a general practice physician licensed in Puerto Rico (check her license) with several years of emergency-department experience, in English or Spanish. You can have her as your online primary care doctor.
In your visit, the doctor explains your results, gives you a lab order to repeat your A1C, works out a realistic eating and activity plan with you, and checks other risks such as high blood pressure, high cholesterol and fatty liver. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. It is part of our chronic care, with clear prices, no membership, and run by a nonprofit.
Your doctor
Dr. Diana Nieves Castro, MD
General practice physician
Several years of emergency-department experience.
Founding Executive Director of The Health Initiative.
How to book your visit in 3 steps
Booking a prediabetes visit is simple:
Request your visit.
Video doctor visits 24/7 — book online and choose your time right away. Choose Doctor visit, or Follow-up visit if you only need a refill of a medicine you already take (non-controlled), and pay by card at secure checkout. Book your visit.
Get your link.
We send you a secure video link. It works on your phone, tablet or computer. You need to be in Puerto Rico during the visit (visitors are welcome). Patients under 21 need a parent or legal guardian on camera with photo ID.
See the doctor.
The doctor evaluates, diagnoses and treats you. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If you need a test, we give you a lab order for a lab near you.
Published price: a doctor visit, no membership
A doctor visit has the same price for every age, with no membership and no insurance needed. You are charged when you request the visit, and you get a full refund if the clinic can’t see you. A doctor's note after your visit is included at no extra charge. See all prices.
If we have already seen you and you only need a lab results review, choose the follow-up visit. A refill of a medicine you already take (non-controlled) is also a follow-up visit, and anyone can book it. If a follow-up or forms visit turns out to need a full visit, the doctor explains why and, with your consent, you pay the difference.
Does prediabetes cause symptoms?
It usually causes no symptoms. Testing is how you find out, especially if you are overweight, have a family history of diabetes or had diabetes during a pregnancy. If prediabetes moves on to diabetes, you may notice great thirst, peeing often, fatigue and blurry vision; see high blood sugar symptoms and what to do if your glucose reads high. Dark, thick patches on the neck or armpits (acanthosis nigricans) can be a sign of insulin resistance.
Treatment and when a lab test is ordered
Prediabetes is found with blood tests, and the doctor gives you a lab order whenever one needs to be done or repeated. These are the ranges:
- A1C: normal, below 5.7%; prediabetes, 5.7% to 6.4%; diabetes, 6.5% or above.
- Fasting blood sugar: normal, 99 mg/dL or below; prediabetes, 100 to 125 mg/dL; diabetes, 126 mg/dL or above.
- Glucose tolerance test (at 2 hours): normal, 139 mg/dL or below; prediabetes, 140 to 199 mg/dL; diabetes, 200 mg/dL or above.
Lifestyle change is almost always the first step. Some people at higher risk may benefit from a medicine; the doctor assesses whether that applies to you.
Changes that reverse prediabetes
The CDC says losing around 5% to 7% of your body weight and getting at least 150 minutes a week of brisk walking or similar activity help prevent type 2 diabetes. For a 200-pound person, that is 10 to 14 pounds.
In the National Diabetes Prevention Program, a CDC-recognized lifestyle change program, people with prediabetes lowered their risk of type 2 diabetes by 58% (71% for people over 60). The doctor also reviews the rest of your metabolic health with you: blood pressure, cholesterol and triglycerides.
If losing weight is hard, the doctor does a weight loss evaluation by video. If you have overweight or obesity, she can assess whether a medicine is right for you; read the Ozempic vs Mounjaro vs Zepbound vs Wegovy comparison or the Wegovy guide. For some adults at high risk, the American Diabetes Association (ADA) says metformin may be considered, although the FDA has not approved any medicine to prevent diabetes; the doctor decides whether it is right for you.
- Move more: for example, a 30-minute brisk walk, 5 days a week.
- Eat more vegetables, whole fruit and whole grains, and fewer sugary drinks.
- Sleep well and do not smoke.
Prediabetes in children and teens
We see adults and children of all ages. If your child has been told they have high blood sugar or prediabetes, the doctor evaluates them, gives you any lab order they need and builds a plan with the whole family: eating together, moving together and drinking fewer sodas helps everyone.
When to go to the ER
For your safety, call 911 or go to the emergency room if you have any of these signs. See also when to go to the ER.
- Great thirst, peeing a lot and unexplained weight loss, with vomiting or fast breathing
- Confusion or extreme drowsiness
- Chest pain, shortness of breath or weakness on one side of the body
Why a video visit
| Comparison | By video | Emergency room |
|---|---|---|
| Getting there | From home: join from your phone, tablet or computer. | Drive and find parking. |
| Hours and time | Every day, any time (Puerto Rico time). Video doctor visits 24/7 — book online and choose your time right away. | In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2 |
| Price | $79 visit · $49 follow-up · $35 forms. You see it before you pay; no insurance needed. | Depends on your insurance and on what is done. |
For problems that are not emergencies. In an emergency, call 911.
Table sources
- 1. CMS Care Compare, “Timely and Effective Care – State”, measure OP-18b: median time in the emergency department, arrival to departure, for patients sent home (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
- 2. CMS Care Compare, “Timely and Effective Care – National”, measure OP-18b (US figure) (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
How we care for you
We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.
We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.
Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy.
You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).
In an emergency, call 911.
Frequently asked questions
Can prediabetes be reversed?
What A1C level is prediabetes?
How often should I repeat the test?
Do I need medication for prediabetes?
Related topics
About this page
Author: The Health Initiative
Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)
Disclosure: Founding Executive Director of The Health Initiative
Published: 2026-10-02 · Updated: 2026-10-11
Sources (8)
- ADA: 3. Prevention or Delay of Diabetes, Standards of Care in Diabetes—2026 (opens in a new tab) (accessed 2026-10-09)
- CDC: Preventing type 2 diabetes (opens in a new tab) (accessed 2026-09-30)
- CDC: Prediabetes, preventing type 2 diabetes (opens in a new tab) (accessed 2026-09-30)
- NIDDK (NIH): Diabetes tests and diagnosis (opens in a new tab) (accessed 2026-09-30)
- CDC, Preventing Chronic Disease 24_0221: prevalence of diagnosed diabetes by state and territory, 2021 (opens in a new tab) (accessed 2026-09-30)
- CDC: Diabetes symptoms (opens in a new tab) (accessed 2026-09-30)
- Acanthosis nigricans (MedlinePlus, NIH) (opens in a new tab) (accessed 2026-10-02)
- NAFLD & NASH: Symptoms & Causes (NIDDK, NIH) (opens in a new tab) (accessed 2026-10-02)
