Symptoms
Low blood sugar: what to do now and when it is an emergency
Is this an emergency?
This is not an emergency service. Call 911 or go to the nearest emergency room if you have:
- The person is not alert, cannot be woken or faints
- Seizures
- Cannot swallow safely
- Symptoms don’t improve after eating or drinking sugar
- Glucose below 54 mg/dL that doesn’t rise with the 15-15 rule
Help lines
Low blood sugar (hypoglycemia) is a blood glucose below 70 mg/dL. It causes shaking, sweating, hunger, a fast heartbeat and confusion. If it happens, follow the 15-15 rule: have 15 grams of fast-acting sugar, wait 15 minutes and check again. If the person is not alert, has a seizure or cannot swallow, call 911 and give nothing by mouth.
Other names: Hypoglycemia, Low glucose
Possible causes
Insulin or sulfonylureas
More insulin or medicine than intended, or at the wrong time
Skipping a meal or eating too little
Especially after taking insulin or diabetes medicine
More exercise than usual
Exercise lowers blood sugar in people who use insulin
Alcohol without food
Can lower blood sugar with or without diabetes
Treatment that needs adjusting
Repeated lows: the doctor reviews your dose
Other causes without diabetes
Severe infection, liver or kidney failure, hormones; evaluated in person
On this page(7)
What to do now: the 15-15 rule
If you have diabetes and your glucose is below 70 mg/dL, or you have symptoms and can’t check, the CDC recommends the 15-15 rule:
- Have 15 grams of fast-acting sugar, for example: half a cup (4 ounces) of juice or regular (not diet) soda, 1 tablespoon of sugar, honey or syrup, hard candies, or glucose tablets or gel.
- Wait 15 minutes and check again.
- If it is still below 70 mg/dL, repeat.
- Once it is back to normal, eat a snack or meal with protein and carbs so it doesn’t drop again.
According to MedlinePlus, if your symptoms don’t improve after eating something sugary, go to the ER and don’t drive yourself: have someone take you, or call 911.
Your doctor
Dr. Diana Nieves Castro, MD
General practice physician
Several years of emergency-department experience.
Founding Executive Director of The Health Initiative.
Severe low blood sugar: call 911
According to the CDC, below 54 mg/dL low blood sugar is severe, and it can cause seizures, fainting or coma. Call 911 if the person:
- Is not alert or cannot be woken up
- Has a seizure
- Cannot swallow safely
Never give food or drink to an unconscious person. If they have prescribed glucagon, use it as directed: the CDC says it is the best way to treat very low blood sugar, and that emergency care should be sought afterwards. Once they are awake and can swallow, give fast-acting sugar and then something with carbs and protein.
Low blood sugar symptoms
According to the CDC and MedlinePlus, the most common signs are:
- Shaking and sweating
- Hunger
- A fast or pounding heartbeat
- Nervousness, anxiety or irritability
- Dizziness, headache or tiredness
- Blurry or double vision
- Tingling or numbness of the skin
- Confusion or trouble thinking; if it drops very low, seizures or fainting
Why does blood sugar drop?
According to MedlinePlus, low blood sugar mostly affects people with diabetes who use insulin or certain diabetes pills, such as sulfonylureas (glyburide, glipizide or glimepiride), repaglinide or nateglinide. Many other diabetes medicines don’t lower blood sugar on their own. The most common causes are:
- Taking more insulin or medicine than intended, or at the wrong time
- Skipping a meal, eating too little or waiting too long to eat after your medicine
- Exercising more than usual
- Drinking alcohol without eating
Puerto Rico has the highest rate of diagnosed adult diabetes of any U.S. state or territory: 14.4% in 2021, according to the CDC. For diabetes control, see type 2 diabetes; if your problem is the opposite, see high blood sugar.
Low blood sugar without diabetes
It is less common. According to MedlinePlus, it can come from alcohol, some medicines that are not for diabetes, a severe infection, severe heart, kidney or liver failure, a lack of certain hormones, some weight-loss surgeries or, rarely, a tumor of the pancreas. If your blood sugar has dropped and you don’t have diabetes, you need a full in-person evaluation; the doctor guides you and refers you.
How we help by video with low blood sugar
You see Dr. Diana Nieves Castro, a Puerto Rico-licensed general practice physician with several years of emergency-department experience, in English or Spanish. She reviews your glucose readings with you, when the lows happen, what you eat, how much you exercise and how you are taking your insulin or medicines.
If your sugar drops often, the key is reviewing your treatment: if appropriate, the doctor adjusts your dose or changes your medicine, and we send your prescription to your pharmacy. If you are already our patient, that review can be a US$49 follow-up visit; if you are a new patient, it is a US$79 online doctor visit. If needed, we give you a lab order, for example for hemoglobin A1c and kidney function. For a glucagon or medicine refill, see prescription refills, and for ongoing control, chronic care by telehealth.
If the patient is under 21, a parent or legal guardian stays on camera for the whole visit and shows ID.
Frequently asked questions
What should I do for low blood sugar?
What counts as low blood sugar?
When should I call 911 for low blood sugar?
Can my blood sugar drop if I don’t have diabetes?
About this page
Author: The Health Initiative
Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)
Disclosure: Founding Executive Director of The Health Initiative
Published: 2026-10-02 · Updated: 2026-10-02
Sources (5)
- Treatment of Low Blood Sugar (Hypoglycemia) (CDC) (opens in a new tab) (accessed 2026-10-02)
- Low Blood Sugar (Hypoglycemia) (CDC) (opens in a new tab) (accessed 2026-10-02)
- Low blood sugar (MedlinePlus, NIH) (opens in a new tab) (accessed 2026-10-02)
- Low blood sugar - self-care (MedlinePlus, NIH) (opens in a new tab) (accessed 2026-10-02)
- Diagnosed diabetes by state and territory, 2021 (CDC, Preventing Chronic Disease) (opens in a new tab) (accessed 2026-10-02)
