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Vitamin D deficiency: when to get tested and how it is treated

Vitamin D deficiency can weaken your bones and cause bone pain, muscle weakness or aches, though many people feel nothing at all. Not everyone needs the test: the doctor evaluates you by video, gives you a lab order if your symptoms or risk factors call for one and, if appropriate, prescribes a supplement and reviews your results with you.

Can we help by telehealth?YesWe can help by telehealth.
US$79Doctor visit

Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • Confusion, vomiting that won’t stop or severe weakness after taking high doses of vitamin D
  • Severe pain, a deformity or being unable to bear weight after a fall
  • Severe pain in your side or back with blood in your urine

Warning signs: when to go to the ER

At a glance

Vitamin D deficiency

Common symptoms

  • Bone pain
  • Muscle weakness or aches
  • Soft or deformed bones
  • Weak bones and fractures
Other names
Low vitamin D · Vitamin D insufficiency
Usual test
Vitamin D blood test, when indicated
Treatment
Vitamin D supplement, as the medical evaluation and the result indicate
Possible complication
Osteomalacia and osteoporosis in adults; rickets in children

What is vitamin D deficiency?

Vitamin D helps your body absorb calcium, which keeps bones strong. Your muscles, nerves and immune system need it too. The body makes it when your skin gets sun, and it also comes from some foods: fatty fish such as tuna, salmon and mackerel, egg yolks, beef liver, and fortified foods such as milk and some cereals.

When vitamin D stays low for a long time, bones weaken. In adults it can cause osteomalacia (soft bones) and contribute to osteoporosis; in children, rickets, which affects how bones grow.

Vitamin D deficiency? Talk to the doctor by video

The doctor evaluates you by video, guides you on what to do and, if appropriate, prescribes and we send your prescription to your pharmacy.

Why a video visit
ComparisonBy videoEmergency room
Getting thereFrom home: join from your phone, tablet or computer.Drive and find parking.
Hours and timeWe do not publish a wait time. Request a visit online 24/7 — we confirm your time by email or text.In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2
PriceUS$79 visit · US$49 follow-up · US$35 forms. You see it before you pay; no insurance needed.Depends on your insurance and on what is done.

For problems that are not emergencies. In an emergency, call 911.

How we handle vitamin D deficiency by video

You see Dr. Diana Nieves Castro, a Puerto Rico-licensed general practice physician with several years of emergency-department experience, in English or Spanish. She asks about your symptoms, your bones, your diet, how much sun you get, your health conditions and the supplements and medicines you take.

We evaluate, diagnose and treat. If the test is indicated, we give you a lab order for a lab near you; the vitamin D test needs no special preparation. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. For ongoing care of your overall health, see online primary care. We see adults and children of all ages; patients under 21 need a parent or legal guardian on camera with ID.

Your doctor

Dr. Diana Nieves Castro, MD

General practice physician

Several years of emergency-department experience.

Founding Executive Director of The Health Initiative.

Meet the doctor

Your visit in 3 steps

Request a visit online 24/7 — we confirm your time by email or text.

  1. Request your visit.

    Book a visit and choose "Doctor visit". You pay by card when you request it.

  2. See the doctor by video.

    We send you a secure video link. It works on your phone, tablet or computer.

  3. Get your plan.

    If the test is indicated, you get a lab order. If appropriate, the doctor prescribes and we send your prescription to your pharmacy.

What the visit costs

The evaluation is a US$79 doctor visit, the same price for every age, with no membership. When you have the result of the test the doctor ordered, we go over it with you in a US$49 follow-up visit, which is for existing patients only.

You pay by card when you request the visit, and you get a full refund if the visit can’t take place. We do not bill insurance; the lab charges separately. See all prices. The service is run by The Health Initiative, a nonprofit.

Vitamin D deficiency symptoms

Many people with low vitamin D have no symptoms. When they appear, MedlinePlus lists these in adults:

  • Bone pain
  • Muscle weakness or aches
  • Soft or deformed bones
  • Weak bones and fractures

Who should get a vitamin D test?

The test is not for everyone. In 2021 the U.S. Preventive Services Task Force (USPSTF) concluded that the evidence is insufficient to recommend routine testing in adults without symptoms. So the doctor orders it when there are symptoms, a bone condition or risk factors, such as:

  • Being an older adult
  • Having darker skin
  • Getting little sun
  • A condition that affects fat absorption, such as Crohn’s or celiac disease
  • Obesity or gastric bypass surgery
  • Kidney or liver disease
  • Babies fed mostly breast milk, and children whose diet is low in vitamin D

Vitamin D deficiency treatment

Treatment is usually a vitamin D supplement, at the dose and for the time the doctor sets based on your result, along with eating more foods that contain it. The recommended daily amount for most children and adults aged 1 to 70 is 600 IU, and 800 IU after 70.

More is not better. For anyone over 9, the safe upper limit is 4,000 IU a day. Too much vitamin D, almost always from taking too many supplements, raises blood calcium and can cause nausea, vomiting, constipation, weakness, confusion and kidney stones. Don’t take high doses on your own. If you already take a prescribed supplement and only need a refill, see prescription refills.

When to get emergency care

For your safety, go to the emergency room or call 911 if any of these happen. See when to go to the ER.

  • Confusion, vomiting that won’t stop or severe weakness, especially after taking high doses of vitamin D
  • Severe pain, a deformity or being unable to bear weight after a fall or a blow
  • Severe pain in your side or back with blood in your urine

How we care for you

  • We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

  • We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.

  • Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.

  • If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances.

  • You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).

  • In an emergency, call 911.

Frequently asked questions

Does everyone need a vitamin D test?

No. The USPSTF found the evidence insufficient to recommend routine testing in adults without symptoms. The doctor orders it if you have symptoms, a bone condition or risk factors.

Do I need to fast for a vitamin D test?

According to MedlinePlus, a vitamin D test needs no special preparation. If your order includes other tests that do require fasting, follow the lab’s instructions.

Can I have low vitamin D living in sunny Puerto Rico?

Yes. Sun helps, but it is not the only factor: darker skin, age, weight, some bowel, kidney or liver conditions, and spending most of the day indoors also play a part.

Who reviews my results?

If our doctor ordered the test, she reviews the result with you in a US$49 follow-up visit, for existing patients only. If another doctor ordered it, choose a US$79 doctor visit.

About this page

Author: The Health Initiative

Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)

Disclosure: Founding Executive Director of The Health Initiative

Published: 2026-10-02 · Updated: 2026-10-02