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Vitamin B12 deficiency: symptoms and testing

Vitamin B12 deficiency can cause tiredness, pale skin, shortness of breath with effort and, over time, tingling in the hands and feet or balance problems. It is more common after 50, with metformin, with long-term antacids and in diets without animal products. By video, the doctor evaluates you and gives you a lab order. If appropriate, she prescribes treatment and we send it to your pharmacy.

Can we help by telehealth?YesWe can help by telehealth.
US$79Doctor visit

Is it an emergency? Call 911.

Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.

See the cancellation policy

You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.

If you choose a time less than 24 hours away, it can't be cancelled or changed.

If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.

Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • Sudden weakness, numbness or a drooping face on one side, or trouble speaking
  • Chest pain or shortness of breath at rest
  • Fainting or new confusion

Warning signs: when to go to the ER

At a glance

Vitamin B12 deficiency

Common symptoms

  • Tiredness, low energy or lightheadedness when you stand up
  • Pale skin
  • Shortness of breath, mostly with exercise
  • A red, swollen tongue or bleeding gums
  • Diarrhea or constipation, and poor appetite
  • Tingling or numbness in the hands and feet
  • Loss of balance
  • Trouble concentrating, irritability or confusion
Other names
Low B12 · Vitamin B12 deficiency anemia · Pernicious anemia
Usual test
Blood count, vitamin B12 level and methylmalonic acid
Treatment
Vitamin B12 by mouth or by injection, depending on the cause, only when the medical evaluation calls for it
Possible complication
Anemia and nerve damage

What does vitamin B12 do, and what is vitamin B12 deficiency?

Your body needs vitamin B12 to make red blood cells and to keep your nerves working. It comes from meat, poultry, fish and shellfish, eggs, milk and fortified cereals. To absorb it, your stomach makes a protein called intrinsic factor.

According to MedlinePlus, low B12 happens when you don’t eat enough of it or your body doesn’t absorb it well. If it lasts a long time, it can cause anemia and nerve damage, which can become permanent if it isn’t treated in time.

Who is at higher risk

According to MedlinePlus, deficiency is more common if you:

  • Are over 50
  • Take metformin long term, a common medicine for type 2 diabetes
  • Use antacids or other heartburn medicines long term
  • Follow a strict vegetarian or vegan diet
  • Have had stomach or intestinal surgery
  • Have celiac disease, Crohn’s disease or another digestive problem
  • Have pernicious anemia, an autoimmune condition that blocks B12 absorption
  • Drink alcohol often

Vitamin B12 deficiency and metformin in Puerto Rico

Many people with diabetes take metformin, and diabetes is very common in Puerto Rico: according to a CDC analysis, 14.4% of adults had diagnosed diabetes in 2021, the highest of any US state or territory. MedlinePlus lists long-term metformin use among the causes of low B12. Don’t stop metformin on your own: if you take it and feel tired or have tingling, the doctor can check your B12 level.

How we help with low B12 by video

You see Dr. Diana Nieves Castro, MD, a Puerto Rico–licensed general practice physician with several years of emergency-department experience, in English or Spanish. She asks about your symptoms, what you eat, your medicines and whether you have had stomach surgery.

We evaluate, diagnose and treat. We give you a lab order for a lab near you: according to MedlinePlus, a blood count and a B12 level are usually checked, with methylmalonic acid to confirm. We go over the results with you in a follow-up visit. If appropriate, the doctor prescribes treatment and we send your prescription to your pharmacy.

We see adults and children of all ages. If the patient is under 21, a parent or legal guardian must be on camera for the whole visit and show photo ID.

Your doctor

Dr. Diana Nieves Castro, MD

General practice physician

Several years of emergency-department experience.

Founding Executive Director of The Health Initiative.

Meet the doctor

Your visit in 3 steps

Video doctor visits 24/7 — book online and choose your time right away. See how our online doctor visit works.

  1. Request your visit.

    Book a visit and choose "Doctor visit". You pay by card when you request it.

  2. See the doctor by video.

    We send you a secure video link. It works on your phone, tablet or computer.

  3. Get your plan.

    You get a lab order. If appropriate, the doctor prescribes and we send your prescription to your pharmacy.

What the visit costs

The evaluation is a doctor visit, with no membership. Reviewing the results of labs our doctor ordered is a follow-up visit. You pay by card when you request the visit, and you get a full refund if the clinic can’t see you. We do not bill insurance; the lab and the pharmacy charge separately.

Symptoms of low B12

MedlinePlus explains that sometimes there are no symptoms, or they are mild. The most common are:

  • Tiredness, low energy or lightheadedness when you stand up
  • Pale skin
  • Shortness of breath, mostly with exercise
  • A red, swollen tongue or bleeding gums
  • Diarrhea or constipation, and poor appetite
  • Tingling or numbness in the hands and feet
  • Loss of balance
  • Trouble concentrating, irritability or confusion

Vitamin B12 test: how to read the result

According to MedlinePlus, a normal blood vitamin B12 level is 299 to 1054 pg/mL, and a result under 299 pg/mL is a possible sign of deficiency. Ranges can vary slightly between labs. To confirm a deficiency, methylmalonic acid is measured: a high level points to a true deficiency.

For the B12 test, MedlinePlus advises not eating or drinking for 6 to 8 hours beforehand. Some medicines, such as metformin and heartburn medicines, can affect the result; don’t stop them on your own. The doctor gives you a lab order with a blood count and explains your result.

Vitamin B12 deficiency treatment

Treatment depends on the cause. According to MedlinePlus, if B12 is low because of diet, B12 pills may be enough. If your body doesn’t absorb it well, shots are often used, more often at first and then monthly, sometimes for life; some people do well with high doses by mouth. Shots are given in person. The doctor explains which option fits you and, if appropriate, prescribes it.

MedlinePlus notes there is no evidence that B12 supplements prevent or treat dementia or heart disease. B12 corrects a deficiency; it is not an energy shot.

If you are always tired (fatigue) and don’t know why, B12 is just one of the causes the doctor checks.

If you have tingling or balance problems

Nerve damage from low B12 can become permanent if it isn’t treated soon. If you have tingling, numbness, balance or memory problems, get checked soon: the doctor gives you a lab order and, if you need a neurological exam, we refer you for an in-person evaluation.

When to go to the ER

For your safety, call 911 or go to the emergency room if you have:

  • Sudden weakness, numbness or a drooping face on one side, or trouble speaking
  • Chest pain or shortness of breath at rest
  • Fainting or new confusion

Why a video visit

Why a video visit
ComparisonBy videoEmergency room
Getting thereFrom home: join from your phone, tablet or computer.Drive and find parking.
Hours and timeEvery day, any time (Puerto Rico time). Video doctor visits 24/7 — book online and choose your time right away.In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2
PriceUS$79 visit · US$49 follow-up · US$35 forms. You see it before you pay; no insurance needed.Depends on your insurance and on what is done.

For problems that are not emergencies. In an emergency, call 911.

How we care for you

  • We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

  • We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.

  • Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.

  • If appropriate, the doctor prescribes and we send your prescription to your pharmacy.

  • You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).

  • In an emergency, call 911.

Frequently asked questions

What are the symptoms of vitamin B12 deficiency?

Tiredness, pale skin, shortness of breath with exercise, a red, swollen tongue and poor appetite. Over time it can cause tingling in the hands and feet and balance and memory problems. Sometimes there are no symptoms.

Does metformin lower vitamin B12?

MedlinePlus lists long-term metformin use among the causes of low B12. Don’t stop it on your own. If you take it and feel tired or have tingling, the doctor can give you an order to check your B12.

What test checks vitamin B12?

A blood test for your B12 level, usually with a blood count. According to MedlinePlus, deficiency is confirmed with methylmalonic acid. We give you the order for a lab near you.

What does vitamin B12 do?

Vitamin B12 helps your body make red blood cells and keeps your nerves working. It comes from meat, poultry, fish, eggs, milk and fortified cereals. Taking extra does not give you energy if you are not low.

What is a normal vitamin B12 level?

According to MedlinePlus, 299 to 1054 pg/mL; under 299 is a possible sign of deficiency. Each lab has its own range, and deficiency is confirmed with methylmalonic acid. For the test, don’t eat or drink for 6 to 8 hours beforehand.

Are B12 pills or shots better?

It depends on the cause. If it is your diet, pills may be enough. If your body doesn’t absorb B12, shots are often used and are given in person, though some people do well with high doses by mouth. The doctor tells you what fits you.

Related topics

About this page

Author: The Health Initiative

Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)

Disclosure: Founding Executive Director of The Health Initiative

Published: 2026-10-02 · Updated: 2026-10-11