Guides
Animal bite in Puerto Rico: what to do today, and why mongooses matter
After an animal bite in Puerto Rico, wash the wound with soap and water for 15 minutes and get seen in person today. A mongoose bite or scratch needs an emergency room or urgent care center the same day: the mongoose is the island’s main rabies carrier, and rabies shots are given in person. A dog or cat bite that broke the skin also needs an in-person visit today.
Is it an emergency? Call 911.
Is this an emergency?
This is not an emergency service. Call 911 or go to the nearest emergency room if you have:
- Any bite, scratch or contact with a mongoose: go to an ER or urgent care center today
- Contact with a bat, or with a wild or unknown animal
- Bleeding that doesn’t stop after 10 minutes of pressure
- A deep wound, or one on the face, hands or a joint
- You can’t feel or move the bitten area normally
- Spreading redness, a red streak from the wound, pus or fever
Help lines
Animal bite in Puerto Rico: what to do right now
According to the CDC and Puerto Rico’s Department of Health:
- Wash the wound right away with soap and water for 15 minutes, letting the water reach deep into the wound. This helps flush out the virus.
- If it is bleeding, press on it with a clean cloth and cover it with a clean bandage.
- Go today to an emergency room or an urgent care center (CDT), or see your doctor in person, so they can decide whether you need rabies shots. Don’t wait to see if you feel sick.
- Note the animal and the place, without trying to catch it. If it was a pet, get the owner’s details.
Why the mongoose is different in Puerto Rico
Mongooses were brought to Puerto Rico in the 19th century for pest control. According to a CDC report, they are now the principal reservoir of rabies on the island, accounting for nearly 75% of all animal rabies cases.
In 2015, a 54-year-old man in Puerto Rico died of rabies after a mongoose bit him in early October. The Department of Health explains that a mongoose that approaches or makes contact with a person is behaving erratically, which is a sign it may have rabies.
According to the CDC, dogs with rabies are not commonly found in Puerto Rico, but rabies is found in some wildlife and in bats. Even so, the Department of Health says anyone bitten by an animal should wash the wound and go to a health center or a doctor to decide what to do.
Rabies shots after a bite
Post-exposure prophylaxis (PEP) is the treatment that prevents rabies after an exposure. According to the CDC, it includes wound washing, rabies immune globulin and rabies vaccine; for someone never vaccinated before, that is 4 vaccine doses on days 0, 3, 7 and 14. The CDC says it is highly effective if you get it as soon as possible, and that people who need it and don’t get it before symptoms start will most likely die.
PEP is given in person, at an emergency room or wherever you are referred; we do not give it or decide it by video. The clinician who treats you reports the bite to the Department of Health, which runs a surveillance system for animal bites and possible rabies exposure.
Dog or cat bites: tetanus and infection
Bites are among the wounds with a higher risk of infection, according to MedlinePlus. A dog or cat bite that broke the skin needs to be cleaned and checked in person, especially if it is deep or on the face, hands, feet or a joint.
Tetanus: according to the CDC, after a dirty wound or a bite you get a booster if your last tetanus shot was 5 or more years ago. The shot is given in person, so ask about it at that visit.
Over the next days, watch for signs of infection: warmth and redness, throbbing pain, swelling, a red streak from the wound, pus or fever. Read about skin infection (cellulitis) and cuts and wounds.
How we help by video
We do not treat a fresh bite by video: cleaning, the rabies assessment and tetanus happen in person, the same day. Not sure where to go? Read ER vs urgent care in San Juan. The same applies if you are visiting: go to an ER today.
After you have been seen in person, Dr. Diana Nieves Castro, a Puerto Rico–licensed general practice physician with several years of emergency-department experience, can see you by video to check how the wound is healing, look for signs of infection and answer your questions in an online doctor visit. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances.
A doctor visit costs US$79, the same price for every age, with no membership; your card is charged when you request it, with a full refund if the visit can’t take place. Request a visit online 24/7 — we confirm your time by email or text. We send you a secure video link that works on your phone, tablet or computer. For patients under 21, a parent or legal guardian stays on camera with photo ID. Book your visit.
How to prevent bites and rabies
A few simple steps lower the risk:
- Don’t touch, feed or try to catch mongooses, bats or wild or unknown animals.
- Keep your dogs’ and cats’ rabies vaccines up to date, as the Department of Health recommends.
- Teach children not to approach animals they don’t know, and to tell you if an animal bites or scratches them.
When to go to the ER
Go to an emergency room or urgent care center today, or call 911 for severe bleeding. See when to go to the ER.
- Any bite, scratch or contact with a mongoose: go to an ER or urgent care center today
- Contact with a bat, or with a wild or unknown animal
- Bleeding that doesn’t stop after 10 minutes of pressure
- A deep wound, or one on the face, hands or a joint
- You can’t feel or move the bitten area normally
- Spreading redness, a red streak from the wound, pus or fever
How we care for you
We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.
We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.
Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances.
You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).
In an emergency, call 911.
Frequently asked questions
What should I do after a mongoose bite?
Can I get rabies shots through telehealth?
Is there rabies in dogs in Puerto Rico?
Do I have to report the bite?
About this page
Author: The Health Initiative
Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)
Disclosure: Founding Executive Director of The Health Initiative
Published: 2026-10-02 · Updated: 2026-10-02
Sources (8)
- Human rabies — Puerto Rico, 2015 (CDC MMWR 65(52)) (opens in a new tab) (accessed 2026-10-02)
- Información sobre el virus de la rabia (Puerto Rico Department of Health, in Spanish) (opens in a new tab) (accessed 2026-10-02)
- Vigilancia de mordeduras de animales y posible exposición a la rabia (Puerto Rico Department of Health, in Spanish) (opens in a new tab) (accessed 2026-10-02)
- Preventing rabies (CDC) (opens in a new tab) (accessed 2026-10-02)
- Rabies post-exposure prophylaxis, for clinicians (CDC) (opens in a new tab) (accessed 2026-10-02)
- Tetanus: clinical guidance, wound management (CDC) (opens in a new tab) (accessed 2026-10-02)
- Cuts and puncture wounds (MedlinePlus, NIH) (opens in a new tab) (accessed 2026-10-02)
- Puerto Rico: traveler information (CDC) (opens in a new tab) (accessed 2026-10-02)
