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Conditions

Cellulitis: skin infections and infected cuts

Cellulitis is a bacterial skin infection that shows up as a red, warm, swollen, tender area, often around a cut, bite or scrape. If it is mild and you have no fever, the doctor evaluates it by video and, if appropriate, prescribes and we send your prescription to your pharmacy. If it is spreading fast or you have fever with chills, go to the ER.

Can we help by telehealth?YesWe can help by telehealth.
$79Doctor visit

Is it an emergency? Call 911.

Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.

See the cancellation policy

You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.

If you choose a time less than 24 hours away, it can't be cancelled or changed.

If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.

Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • The red area spreads fast or passes the line you drew within a few hours
  • Fever with chills, unusual sleepiness or confusion
  • Red streaks spreading from the area, or blisters on the infected skin
  • Very severe pain in the area
  • Infection around the eye or on the face
  • A wound that was in the sea and becomes red, swollen and painful
  • Any skin infection if you have diabetes or a weakened immune system and you feel unwell

Warning signs: when to go to the ER

At a glance

Cellulitis

Common symptoms

  • Red skin that keeps spreading
  • Skin that is warm to the touch
  • Swelling
  • Pain or tenderness when touched
  • Fever and chills in some cases
Other names
Skin infection · Infected cut · Bacterial skin infection
Treatment
Antibiotic, only when the medical evaluation calls for it
Possible complication
Infection spreading to the blood or deeper tissues

What is cellulitis?

Cellulitis is a bacterial infection of the deeper layers of the skin. It is usually caused by staph or strep bacteria that get in through a wound, a cut, an insect bite, an animal bite, an ingrown toenail, a tattoo or cracked skin. It is not cellulite, the dimpled skin on the thighs, which is not an infection. It is most common on the legs and feet, and it generally does not spread from person to person.

The risk is higher if you have diabetes, poor circulation, long-term leg swelling, excess weight or a weakened immune system. The cracks from athlete’s foot can also let bacteria in.

In Puerto Rico, watch out for the sea: an open wound that goes into seawater or brackish water (where fresh and salt water mix) can get infected with Vibrio bacteria, which can be serious, especially if you have liver disease, diabetes, cancer or a weakened immune system. If you have a wound, stay out of the sea until it heals, or cover it with a waterproof bandage; if seawater gets in, wash it right away with soap and clean running water.

How we treat cellulitis by video

You see Dr. Diana Nieves Castro, a Puerto Rico–licensed general practice physician with several years of emergency-department experience, in English or Spanish. Show the area on camera in good light, or send photos through the secure link we send you. The doctor asks how it started, whether you have a fever, whether the wound was in the sea, and whether you have diabetes or another condition.

From there she evaluates, diagnoses and treats. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We never promise an antibiotic before the evaluation: read can telehealth prescribe antibiotics. If a boil or abscess has formed that needs draining, or the infection needs an in-person exam, we tell you and point you to where to go. If you are breastfeeding and the red, warm area is on your breast, see mastitis. If you see sores with honey-colored crusts, see impetigo.

Mark the border: with a pen, draw a line around the edge of the redness and write the date and time. That way you and the doctor can see whether the infection is growing. The doctor tells you when to book a video follow-up check to see how it is healing.

Your doctor

Dr. Diana Nieves Castro, MD

General practice physician

Several years of emergency-department experience.

Founding Executive Director of The Health Initiative.

Meet the doctor

Your visit in 3 steps

Doctor online 24/7: video doctor visits 24/7 — book online and choose your time right away. Every day, any time (Puerto Rico time).

  1. Request your visit.

    Book a visit and choose "Doctor visit". You pay by card when you request it.

  2. See the doctor by video.

    We send you a secure video link. It works on your phone, tablet or computer.

  3. Get your plan.

    If appropriate, the doctor prescribes and we send your prescription to your pharmacy, with instructions on what to watch for.

What the visit costs

A skin infection is handled in a doctor visit, the same price for every age, with no membership. You pay by card when you request the visit, and you get a full refund if the clinic can’t see you. It is part of our virtual urgent care. See all prices.

Cellulitis symptoms

Signs of cellulitis start suddenly and can grow quickly in the first 24 hours:

  • Red skin that keeps spreading
  • Skin that is warm to the touch
  • Swelling
  • Pain or tenderness when touched
  • Fever and chills in some cases

Treatment, and when a lab test is ordered

Cellulitis is treated with antibiotics. A mild infection is usually treated with an antibiotic by mouth, and most people improve in 7 to 10 days; finish the whole course even if you feel better. More serious infections, or infections in people with a weakened immune system, sometimes need IV antibiotics in a hospital. Keeping the leg or arm raised helps bring the swelling down.

Which antibiotic is used? Per the IDSA (Infectious Diseases Society of America) guideline, cellulitis without pus is usually caused by strep, and a common option by mouth is cephalexin (one well-known brand is Keflex), a cephalosporin antibiotic. Per MedlinePlus, cephalexin is used for certain bacterial infections of the skin, bones, ears, airways, genitals and urinary tract; it does not work for colds, flu or other viral infections. If there is pus or an abscess, the cause is usually staph, sometimes resistant staph (MRSA), and the main treatment is usually draining it; if an antibiotic is also needed, one that covers MRSA, such as trimethoprim-sulfamethoxazole, is used. If you are allergic to penicillin or another antibiotic, tell the doctor: cephalexin is related to penicillin. The doctor decides whether an antibiotic is appropriate for you, and which one; read more about antibiotics.

If needed, the doctor gives you an order for lab tests such as a blood count at a lab near you.

  • Wash cuts and scrapes with soap and water and keep them covered until they heal.
  • Don’t squeeze or pop a pimple or a bump full of pus.
  • If you have diabetes, check your feet every day.

When to go to the ER

For your safety, go to the emergency room or call 911 if you have any of these signs. Don’t wait for a video visit.

  • The red area spreads fast or passes the line you drew within a few hours
  • Fever with chills, unusual sleepiness or confusion
  • Red streaks spreading from the area, or blisters on the infected skin
  • Very severe pain in the area
  • Infection around the eye or on the face
  • A wound that was in the sea and becomes red, swollen and painful
  • Any skin infection if you have diabetes or a weakened immune system and you feel unwell

Why a video visit

Why a video visit
ComparisonBy videoEmergency room
Getting thereFrom home: join from your phone, tablet or computer.Drive and find parking.
Hours and timeEvery day, any time (Puerto Rico time). Video doctor visits 24/7 — book online and choose your time right away.In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2
Price$79 visit · $49 follow-up · $35 forms. You see it before you pay; no insurance needed.Depends on your insurance and on what is done.

For problems that are not emergencies. In an emergency, call 911.

How we care for you

  • We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

  • We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.

  • Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.

  • If appropriate, the doctor prescribes and we send your prescription to your pharmacy.

  • You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).

  • In an emergency, call 911.

Frequently asked questions

Can cellulitis be treated by video?

Yes, if it is mild and you have no fever or other warning signs. The doctor looks at the area on camera or in photos sent through the secure link and, if appropriate, prescribes and we send your prescription to your pharmacy. If it is spreading fast, you have fever with chills, or it is near the eye, go to the ER.

Is cellulitis contagious?

Usually not. Cellulitis generally does not spread from person to person, but the bacteria in a wound with pus can spread to others. Still, wash your hands well and don’t share towels if you have a wound with pus.

What does cellulitis on the leg look like?

Red, warm, swollen, tender skin that keeps spreading, often starting from a cut, a bite or the cracks of athlete’s foot. The legs and feet are where cellulitis is most common. It is different from cellulite, the dimpled skin on the thighs, which is not an infection.

What kind of doctor treats cellulitis?

Mild cellulitis without fever is evaluated and treated by a general practice doctor, in person or by video: the doctor looks at it on camera and, if appropriate, prescribes and we send your prescription to your pharmacy. If it is spreading fast or you have fever with chills, go to the ER.

What antibiotic is used for cellulitis?

It depends on whether there is pus. For cellulitis without pus, the IDSA guideline lists cephalexin as a common option by mouth. If there is pus or an abscess, the main treatment is usually draining it; if an antibiotic is also needed, one that covers MRSA, such as trimethoprim-sulfamethoxazole, is used. If you are allergic to penicillin, tell the doctor. She decides whether an antibiotic is appropriate and, if so, prescribes and we send your prescription to your pharmacy.

I cut myself at the beach and the cut is turning red. What should I do?

A wound that was in seawater can get infected with Vibrio, which can be serious. If it becomes red, swollen, warm and painful, or you have a fever, go to the emergency room or call 911. Don’t wait.

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