Skip to main content

Emergency? Call 911

The Health InitiativeTelehealth in Puerto Rico
Book from $35 (Doctor visit, $79)

Telehealth menu

The Health Initiative
Book a visit

$79Doctor visitCharged when you request

Guides

When to keep your child home: fever, head lice, pink eye and hand-foot-mouth

A child should stay home with a fever of 100.4 °F (38.0 °C) or higher, when too run down for class, with vomiting or diarrhea, or with an illness that spreads easily. As a general rule, they can go back once fever-free for 24 hours without fever-reducing medicine and feeling better. Head lice almost never require missing school. If you need a doctor's note for school, the doctor evaluates your child by video.

Can we help by telehealth?YesWe can help by telehealth.
$79Doctor visit

Is it an emergency? Call 911.

Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.

See the cancellation policy

You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.

If you choose a time less than 24 hours away, it can't be cancelled or changed.

If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.

Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • A baby under 3 months with 100.4 °F (38.0 °C) or higher
  • Working hard to breathe, the chest pulling in, grunting or bluish lips
  • A seizure, a stiff neck, or being very hard to wake
  • Spots on the skin that do not fade when pressed, with a fever
  • Signs of severe dehydration: barely peeing, sunken eyes, cold hands

Warning signs: when to go to the ER

On this page (10)

The 24-hour rule: the most useful guide for deciding

Many schools and daycares ask for the same thing: your child is fever-free for 24 hours without acetaminophen or ibuprofen before going back. The CDC uses the same approach for respiratory infections such as flu, COVID-19 and colds: a child can return when symptoms are improving overall and they have been fever-free for 24 hours without fever-reducing medicine.

A fever is 100.4 °F (38.0 °C) or higher. Use a digital thermometer and write down the temperature with the time. If the fever dropped because you gave a medicine, it still counts: the 24-hour clock starts when the temperature stays normal on its own. Every school and daycare can set its own rules, so check the handbook or policy if you have it.

Signs your child should stay home

Besides fever, keep your child home with any of these:

  • Fever of 100.4 °F (38.0 °C) or higher. Read more in fever in children.
  • Vomiting or diarrhea. Many schools ask families to wait 24 hours after the last episode before going back; check your school’s policy.
  • Very run down, unable to take part in class, or needing more care than the school can give.
  • A bad cough, trouble breathing or very noisy breathing.
  • A rash with fever or with a change in behavior. Read skin rashes in children.
  • Open, weeping sores that cannot be covered.
  • A severe sore throat with fever. If a strep test is positive, many schools ask for at least 12 hours on antibiotics and no fever before going back; confirm your school’s rule.
  • Chickenpox: until every lesion has crusted over.

Fever: when to stay home and what to do

A fever is a sign the body is fighting an infection; how your child looks and acts matters as much as the number. A child with a fever who plays, drinks and looks well is in a different place than one who is limp and refuses food and drink. Either way they stay home until they have been fever-free for 24 hours.

Offer fluids, rest and, if needed for comfort, the dose of acetaminophen or ibuprofen that matches their weight and age. If you are unsure about the dose, ask the doctor or your pharmacist. A baby under 3 months with 100.4 °F (38.0 °C) or higher needs the ER, without waiting. Read the full guide to fever in children.

Head lice: almost never a reason to miss school

Head lice do not spread disease and have nothing to do with cleanliness. The CDC and the American Academy of Pediatrics (AAP) do not recommend keeping children out of school for head lice, and they advise against "no-nit" rules: your child can finish the school day, start treatment that evening and return the next day.

Most cases are treated at home with an over-the-counter product and a nit comb, repeating treatment as the label directs. Check everyone else in the house too. If treatment does not work, the doctor can evaluate your child by video and, if appropriate, prescribe. Read more about head lice.

Pink eye: it depends on the cause and on the school

Pink eye can be viral, bacterial or allergic. Allergic pink eye does not spread. Viral and bacterial types do, mostly through hands and objects that touch the eyes. The CDC says a person without fever or other symptoms may be allowed to return with their doctor's approval; many schools and daycares also ask for at least 24 hours of treatment or no eye discharge that soaks the eye.

Wash hands often, do not share towels or pillows, and discourage eye rubbing. If the eye has thick discharge, is very red or hurts, the doctor evaluates it by video and, if appropriate, prescribes. Read pink eye. If an eye hurts a lot, vision is blurry or light hurts, go to the ER.

Hand-foot-mouth: when your child can return

Hand, foot and mouth disease is a viral infection common in children under 5. It causes fever, mouth sores and spots or blisters on the hands and feet. According to the CDC, children can return to daycare or school once they have no fever and feel well enough; the blisters do not have to be completely gone, but weeping sores should be covered. Some schools and daycares are stricter, so ask about their policy.

The virus spreads through saliva, nose secretions, fluid from blisters and stool, and it can keep shedding in stool for weeks, so washing hands with soap and water, especially after a diaper change, helps most. The main concern is fluids: if mouth sores hurt so much your child won't drink, get a visit. Read hand-foot-mouth.

What the doctor does by video when your child is sick

Dr. Diana Nieves Castro, MD, a general practice physician licensed in Puerto Rico, sees children of all ages in English or Spanish. In an online doctor visit for kids she evaluates your child on camera with you present, tells you whether they can go to school, guides you on fever, fluids and pain relief and, if appropriate, prescribes and we send the prescription to your pharmacy. If a test such as a strep test is needed, you get a lab order for a lab near you. Video doctor visits 24/7: book online and choose your time right away.

  • Before the visit: your child's recent weight, temperatures written down with times, the medicines they have had and your photo ID. Read prepare your child for a video visit.
  • During the visit: a parent or legal guardian stays on camera the whole time if the patient is under 21. You need to be physically in Puerto Rico; visiting families are welcome.
  • Afterward: a home-care plan, a prescription if appropriate and, if you need it, your note.

The doctor's note and school forms

If your child missed school or daycare for an illness the doctor evaluated, a doctor's note is included after the visit at no extra cost, as long as the evaluation supports it. A note is not given without a visit or dated before the visit.

If what you need is for the school, daycare or university medical form to be completed, that is a different visit, a forms visit, which the doctor completes only if what it asks can be certified by a video evaluation. To see what schools ask for, read school health forms in Puerto Rico. Book your visit for your child. For rates, see pricing. The service is run by The Health Initiative, a nonprofit.

When not to wait: warning signs in children

If your child has any of these, do not wait for a video visit and do not worry about school: call 911 or go to the ER, day or night.

  • A baby under 3 months with 100.4 °F (38.0 °C) or higher.
  • Working hard to breathe, the chest pulling in, grunting or bluish lips.
  • A seizure, a stiff neck, or being very hard to wake.
  • Spots on the skin that do not fade when pressed, with a fever.
  • Severe dehydration: barely peeing, sunken eyes, cold hands or unable to keep fluids down.
  • A severe headache with a stiff neck, or severe belly pain.
  • Severe eye pain, blurry vision or sensitivity to light.

How to keep illness from spreading at home and at school

The simple things help most: wash hands with soap and water for 20 seconds, teach your child to cough into their elbow, do not share cups, towels or utensils, and keep your child home while they are contagious. In flu season or back-to-school weeks, keep the thermometer and the school's contact list handy. If more than one child is sick, or an adult at home is at higher risk, mention it at the visit.

How we care for you

  • We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

  • We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.

  • Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.

  • If appropriate, the doctor prescribes and we send your prescription to your pharmacy.

  • You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).

  • In an emergency, call 911.

Frequently asked questions

When can my child go back to school after a fever?

Usually once they have been fever-free for 24 hours without fever-reducing medicine and feel better. Each school can set its own rules.

Does my child have to miss school for head lice?

Usually not. The CDC and AAP do not recommend keeping children out for head lice. They can finish the day, start treatment that evening and return the next day.

Can my child go to school with pink eye?

It depends on the cause. Allergic pink eye does not spread. The CDC says that without fever or other symptoms a return may be allowed with a doctor's approval, but many schools also ask for a period of treatment. The doctor evaluates your child by video.

When can a child with hand-foot-mouth go back?

According to the CDC, once there is no fever and the child feels well enough; blisters do not have to be gone, but weeping ones should be covered. Some daycares are stricter.

Do you give a doctor's note for school?

Yes, after a visit and if the evaluation supports it. It is included at no extra cost. A note is not given without a visit or dated before the visit.

Do you see children of all ages by video?

Yes, from babies to teens. For their safety, a baby under 3 months with a fever needs the ER. If the patient is under 21, a parent or legal guardian stays on camera for the whole visit.

What time can I request a visit?

Video doctor visits are available 24/7. Book online and choose your time right away.

Video visit

$79· Doctor visit

Video doctor visits 24/7 — book online and choose your time right away.

Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.

See the cancellation policy

You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.

If you choose a time less than 24 hours away, it can't be cancelled or changed.

If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.

  • Doctor licensed in Puerto Rico (24027) Verify (opens in a new tab)
  • Visits are not recorded
  • No insurance needed
  • Secure card payment (may include Apple Pay or Google Pay)

Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)