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Head lice: treatment and video visits in Puerto Rico

Head lice are tiny insects, about the size of a sesame seed, that live on the scalp and spread mainly through head-to-head contact. They do not spread disease and have nothing to do with cleanliness. Most cases are treated at home with an over-the-counter product and a nit comb; if that fails, the doctor evaluates you by video and, if appropriate, prescribes.

Can we help by telehealth?YesWe can help by telehealth.
US$79Doctor visit

Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • Trouble breathing or swelling of the face or lips after using a lice product
  • Someone swallowed a lice product or got it in their eyes: call Poison Help, 1-800-222-1222
  • A scalp that is red, warm or has pus, especially with fever: get checked soon

Warning signs: when to go to the ER

At a glance

Head lice

Common symptoms

  • An itchy scalp, the most common sign
  • A tickling feeling, or a feeling of something moving in the hair
  • White specks (nits) stuck to the hair near the scalp
  • Red bumps or sores on the scalp from scratching
Other names
Pediculosis · Nits
Treatment
Over-the-counter product and a nit comb; a prescription medicine only when the medical evaluation calls for it

What are head lice?

Head lice are insects 2 to 3 millimeters long that live on the scalp and feed on blood. Their eggs, called nits, are white specks stuck to the hair close to the scalp; unlike dandruff, they do not shake off. They take 6 to 9 days to hatch.

They spread mainly through direct head-to-head contact; less often, through shared hats, combs or towels. They are most common in preschool and elementary school children and the people who live with them. If your child itches around the bottom instead, especially at night, see pinworms. According to the AAP, it does not matter whether hair is clean or dirty: lice are not a sign of poor hygiene. Head lice do not spread disease.

Head lice? Talk to the doctor by video

The doctor evaluates you by video, guides you on what to do and, if appropriate, prescribes and we send your prescription to your pharmacy.

Why a video visit
ComparisonBy videoEmergency room
Getting thereFrom home: join from your phone, tablet or computer.Drive and find parking.
Hours and timeWe do not publish a wait time. Request a visit online 24/7 — we confirm your time by email or text.In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2
PriceUS$79 visit · US$49 follow-up · US$35 forms. You see it before you pay; no insurance needed.Depends on your insurance and on what is done.

For problems that are not emergencies. In an emergency, call 911.

How we help with head lice by video

You see Dr. Diana Nieves Castro, a Puerto Rico–licensed general practice physician, in English or Spanish. She sees adults and children of all ages. By video, the doctor looks at the scalp in good light, confirms whether you are seeing lice or nits, reviews which products you have already used and tells you which fits the age.

If over-the-counter products have not worked, there are prescription medicines approved from certain ages. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. Patients under 21 need a parent or legal guardian on camera for the whole visit, with ID. See also our online doctor for kids.

Your doctor

Dr. Diana Nieves Castro, MD

General practice physician

Several years of emergency-department experience.

Founding Executive Director of The Health Initiative.

Meet the doctor

Your visit in 3 steps

Request a visit online 24/7 — we confirm your time by email or text.

  1. Request your visit.

    Book a visit and choose "Doctor visit". You pay by card when you request it.

  2. See the doctor by video.

    We send you a secure video link. It works on your phone, tablet or computer. Find a spot with good light.

  3. Get your plan.

    If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If your child needs one, a doctor’s note is included.

What a head lice visit costs

Head lice are handled in a US$79 doctor visit, the same price for every age, with no membership. You pay by card when you request the visit, and you get a full refund if the visit can’t take place. We do not bill insurance; the pharmacy charges separately. See all prices.

Head lice symptoms

The most common signs are:

  • An itchy scalp, the most common sign
  • A tickling feeling, or a feeling of something moving in the hair
  • White specks (nits) stuck to the hair near the scalp
  • Red bumps or sores on the scalp from scratching

Head lice treatment, step by step

Head lice do not need a lab test: they are diagnosed by seeing them. First-line treatment is sold over the counter. Permethrin 1% is approved from 2 months of age and pyrethrins from 2 years. Neither kills every nit, which is why you treat twice.

  • Use the product exactly as the label says. Do not use conditioner or a shampoo with conditioner before, and do not wash the hair for 1 to 2 days afterwards.
  • Use a metal nit comb every 2 to 3 days for 2 to 3 weeks.
  • Treat again after 7 to 9 days, depending on the product.
  • Check everyone in the household and treat everyone who has lice at the same time.
  • Do not use more product, or use it more often, than the label says.

If you still see live lice after following these steps carefully, get checked. There are prescription options for children from 6 months of age, depending on the medicine. The doctor chooses based on your child’s age and what you have already tried.

Cleaning the house and going back to school

Lice do not survive long off the head, so there is no need for extreme cleaning:

  • Wash clothes, sheets and towels used in the 2 days before treatment in hot water (130 °F or 54 °C) and dry them on high heat.
  • Seal anything that cannot be washed in a plastic bag for 2 weeks.
  • Vacuum floors and furniture.
  • Do not use sprays or fogs: they are not needed and can be harmful.

Does your child need to miss school? The American Academy of Pediatrics (AAP) says a child should not miss or be excluded from school because of head lice, and discourages "no-nit" policies. Your child can finish the day and start treatment at home. If your child has a rash you are not sure about, see rash in children.

When to get urgent help

Head lice are almost never an emergency. For your safety, call 911 if someone has trouble breathing or swelling of the face or lips after using a product. If someone swallowed a lice product or got it in their eyes, call Poison Help at 1-800-222-1222. Get checked soon if the scalp is red, warm or has pus. See when to go to the ER.

How we care for you

  • We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

  • We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.

  • Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.

  • If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances.

  • You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).

  • In an emergency, call 911.

Frequently asked questions

Are head lice caused by poor hygiene?

No. According to the AAP, it does not matter whether hair is clean or dirty. Lice spread by head-to-head contact and anyone can get them, especially school-age children.

Can my child go to school with head lice?

According to the AAP, a child should not miss or be excluded from school because of head lice. Your child can finish the day and start treatment at home that evening.

Why do you have to repeat lice treatment?

Because most over-the-counter products kill live lice but not every nit. Treating again after 7 to 9 days, depending on the product, kills the lice that hatched afterwards.

Is there prescription lice treatment?

Yes. If over-the-counter products have not worked, there are prescription medicines approved from certain ages. The doctor evaluates you by video and, if appropriate, prescribes, and we send your prescription to your pharmacy.

About this page

Author: The Health Initiative

Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)

Disclosure: Founding Executive Director of The Health Initiative

Published: 2026-10-02 · Updated: 2026-10-02