Areas
Online Doctor in Aibonito, Cidra and Aguas Buenas: ERs, Pharmacies and Video Visits
If you need an online doctor in Aibonito, Cidra or Aguas Buenas, Dr. Diana Nieves Castro, MD, sees patients of all ages by video at home, as long as you are in Puerto Rico. Aibonito has a hospital with an ER per CMS; Cidra and Aguas Buenas use the ERs in Cayey and Caguas. Unlike most mountain towns, these are within about 4 or 5 miles of a 24-hour pharmacy counter.
Is it an emergency? Call 911.
Video only
We are a telehealth-only service: we have no office or clinic in this area or anywhere else in Puerto Rico. If you need to be seen in person, this guide shows where to go.
Is this an emergency?
This is not an emergency service. Call 911 or go to the nearest emergency room if you have:
- Chest pain, shortness of breath or stroke signs
- An older adult who is confused, has a high fever or has fallen and cannot get up
- Dengue with severe belly pain, nonstop vomiting or bleeding
- A baby under 3 months with a fever
Help lines
Three towns between Cayey and Caguas
Aibonito, Cidra and Aguas Buenas are mountain towns, but close to two cities with hospitals and an all-night pharmacy. Aibonito has its own hospital, the Menonita. Cidra looks to Cayey: Hospital Menonita de Cayey and one of Puerto Rico's five 24-hour pharmacy counters are about 4 miles away in a straight line. Aguas Buenas looks to Caguas, with another 24-hour counter about 5 miles away.
One point that confuses people: First Hospital Panamericano in Cidra is a psychiatric hospital and, per CMS, has no emergency services. For a medical emergency in Cidra, go to Cayey or call 911.
Before you leave home
Why a video visit
For anything that isn’t an emergency, compare what each option takes.
| Comparison | Video visit | Emergency room | CDT or doctor’s office |
|---|---|---|---|
| Getting there | From home: join from your phone, tablet or computer. | Drive and find parking. | Drive and find parking. |
| Waiting room | Skip the waiting room: join from wherever you are in Puerto Rico. | Yes, a waiting room. | Yes, a waiting room. |
| Hours and time | We do not publish a wait time. Request a visit online 24/7 — we confirm your time by email or text. | In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2 | An in-person visit takes about 2 hours on average, including travel.3 |
| Price | US$79 visit · US$49 follow-up · US$35 forms. You see it before you pay; no insurance needed. | Depends on your insurance and on what is done. | Depends on your insurance and on what is done. |
| Language | Spanish or English, with the same doctor. | Depends on the place. | Depends on the place. |
| Prescriptions | If appropriate, the doctor prescribes and we send your prescription to your pharmacy. | Yes, if needed. | Yes, if needed. |
| When to go in person | If the doctor needs to examine you in person or run a test, she tells you and guides you. | In an emergency: chest pain, trouble breathing, weakness on one side or bleeding that won’t stop. Call 911. | If you need stitches, an X-ray or a test on the spot. |
For problems that are not emergencies. In an emergency, call 911.
Table sources
- 1. CMS Care Compare, “Timely and Effective Care – State”, measure OP-18b: median time in the emergency department, arrival to departure, for patients sent home (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
- 2. CMS Care Compare, “Timely and Effective Care – National”, measure OP-18b (US figure) (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
- 3. Ray KN et al., “Opportunity costs of ambulatory medical care in the United States,” Am J Manag Care 2015;21(8):567-74 (US data, 2003–2010) (opens in a new tab) (accessed 2026-10-02)
We found no published source for what a patient pays at an ER or a CDT in Puerto Rico, so we give no figure.
Emergency rooms for Aibonito, Cidra and Aguas Buenas
In an emergency call 911. None of these places is affiliated with us. Distances are straight lines, not drive times.
Hospital Menonita de Aibonito, Calle José C. Vázquez, Bo. Caonillas, Aibonito, PR 00705. Phone 787-735-8001, per Sistema de Salud Menonita. Emergency services per CMS; its site does not publish ER hours.
Hospital Menonita de Cayey, Route 14 Km 3.1, Bo. Rincón, Las Lomas sector, Cayey. Phone 787-535-1001. Its site lists an adult ER and a pediatric ER; no hours stated. About 4 miles from Cidra and 7 from Aibonito. See Cayey.
Hospital Menonita Caguas, Route 172, Urb. Turabo Gardens, Caguas. Phone 787-653-0550. Its site lists adult and pediatric ERs; no hours stated. About 5 miles from Aguas Buenas. See Caguas.
Professional Hospital Guaynabo, 8 Ave Las Cumbres, Guaynabo. Phone 787-740-8787. ER per CMS; about 9 miles from Aguas Buenas.
ER or video?
For anything that is not an emergency, a video visit happens from home: no drive down to Cayey or Caguas, no parking, and you skip the waiting room. Prices shown before you pay: doctor visit US$79, follow-up or refill US$49, forms US$35. In an emergency, call 911.
Book a video visit from Aibonito, Cidra or Aguas Buenas, US$79.
Online doctor in Aibonito
Aibonito has 24,751 residents (Census, 2024) and a quickly aging population: 27.0% are 65 or older, up from 22.8% in 2020. It is the only one of the three with its own hospital and a Walgreens counter open on Sundays.
- ER in town: Hospital Menonita de Aibonito (emergency services per CMS), 787-735-8001.
- Outside town: Hospital Menonita de Cayey, 787-535-1001, about 7 miles in a straight line; Hospital Menonita Guayama, about 15.
- Health centers: COSSMA Aibonito, Route 14 Km 80.4, Industrial Park, Bo. Pueblo (40 hours a week per HRSA) and Route 14 Km 49.4, Bo. Pasto (44 hours); 787-739-8182 ext. 1700.
- Walgreens, 305 Ave San José E, 787-991-7355. Pharmacy counter: Mon–Fri 8 a.m.–8 p.m., Sat 9 a.m.–6 p.m., Sun 9 a.m.–5 p.m.; closed 1:30–2 p.m. Store: 7 a.m.–10 p.m.
- Nearest 24-hour pharmacy counter: Walgreens, 5800 Ave Jesús T. Piñero, Cayey, 787-263-5166, about 9 miles.
If you care for an older adult, the doctor can see them by video at home. Book a video visit from Aibonito, US$79.
Online doctor in Cidra
Cidra is the largest of the three, with 39,478 residents (Census, 2024), and has the longest counter hours: its Walgreens is open until 10 p.m. on weekdays. The Cayey 24-hour counter is about 4 miles away in a straight line.
- Nearest ER: Hospital Menonita de Cayey, adults and children, 787-535-1001, about 4 miles. Next, Menonita Aibonito, 787-735-8001, about 8.
- Do not confuse: First Hospital Panamericano in Cidra is psychiatric and has no ER, per CMS.
- Health center: COSSMA Cidra, Route 172 Km 13.5, Bo. Bayamón, 787-739-8182; HRSA lists 56 hours a week.
- Walgreens, Ave El Jíbaro and PR-172, 787-739-4386. Pharmacy counter: Mon–Fri 8 a.m.–10 p.m., Sat 9 a.m.–6 p.m., Sun 10 a.m.–6 p.m. Store: 7 a.m.–10 p.m.
- Nearest 24-hour pharmacy counter: Walgreens Cayey, about 4 miles. Closed 1:30–2 a.m.
Cidra reported 13 dengue cases in weeks 1–37 of 2026, the most of the three towns. Book a video visit from Cidra, US$79.
Online doctor in Aguas Buenas
Aguas Buenas lost more than 1,000 residents between 2020 and 2024, going from 24,223 to 23,125, down 4.5% (Census). It has no hospital and no Walgreens, but Caguas is about 5 miles away in a straight line, with a pediatric ER and a 24-hour counter.
- Nearest ER: Hospital Menonita Caguas, adults and children, 787-653-0550, about 5 miles. To the north, Professional Hospital Guaynabo, about 9.
- Health center in town: NeoMed Center Aguas Buenas Pueblo, 32 Calle Rafael Lasa, 787-737-2311; HRSA lists 45 hours a week.
- There is no Walgreens in Aguas Buenas. The nearest is 200 Grand Blvd Los Prados, Caguas, 787-744-2347, about 4 miles away. Counter: Mon–Fri 8 a.m.–10 p.m., Sat 9 a.m.–6 p.m., Sun 10 a.m.–6 p.m.
- Nearest 24-hour pharmacy counter: Walgreens, 101 Route 1, Caguas, 787-744-2905, about 5 miles.
How the doctor sees you in these three towns
Dr. Diana Nieves Castro, MD, is a general practice physician licensed in Puerto Rico, with several years of emergency-department experience. She sees adults and children of all ages, in English or Spanish. She evaluates, diagnoses and treats; if needed, she gives you a lab order for a lab near you. If appropriate, the doctor prescribes and we send your prescription to your pharmacy; at night, that can be the 24-hour counter in Cayey or Caguas. We do not prescribe controlled substances.
We send you a secure video link; it works on your phone, tablet or computer. Anyone under 21 needs a parent or legal guardian on the video, with photo ID. Request a visit online 24/7 — we confirm your time by email or text. Your card is charged when you request the visit (Apple Pay or Google Pay if they appear on the payment page), with a full refund if it can't happen.
- Doctor visit, US$79: new problems and non-emergency urgent care.
- Follow-up, US$49: a refill of a medicine you already take.
- Forms, US$35: school, university or job forms.
Dengue, and how this page was checked
The Puerto Rico Department of Health's week 37 report (published September 23, 2026) shows, for weeks 1–37 of 2026, 13 dengue cases in Cidra, 9 in Aguas Buenas and 4 in Aibonito. Caguas, next to Aguas Buenas, has the most cases on the island. Use repellent and learn the dengue warning signs.
Verified on October 2, 2026: hospitals in CMS data and on the Sistema de Salud Menonita pages; pharmacy counters on each Walgreens page; health centers in HRSA data; population from the Census Bureau. Distances are straight lines. We re-check these every quarter. See also Cayey, Caguas, central Puerto Rico and all areas.
How we care for you
We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.
We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.
Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We do not prescribe controlled substances.
You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).
In an emergency, call 911.
Frequently asked questions
What is the nearest ER to Cidra?
Is there a 24-hour pharmacy near Aibonito or Aguas Buenas?
Does the Aibonito hospital have an ER?
How much is a video doctor visit?
About this page
Author: The Health Initiative
Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)
Disclosure: Founding Executive Director of The Health Initiative
Published: 2026-10-02 · Updated: 2026-10-02
Sources (17)
- CMS: Hospital General Information, Puerto Rico (includes First Hospital Panamericano) (opens in a new tab) (accessed 2026-10-02)
- CMS: Timely and Effective Care, state values (OP-18b) (opens in a new tab) (accessed 2026-10-02)
- CMS: Timely and Effective Care, national values (OP-18b) (opens in a new tab) (accessed 2026-10-02)
- Sistema de Salud Menonita: Hospital Menonita Cayey (Spanish) (opens in a new tab) (accessed 2026-10-02)
- Sistema de Salud Menonita: Hospital Menonita Caguas (Spanish) (opens in a new tab) (accessed 2026-10-02)
- Sistema de Salud Menonita: Hospital Menonita Aibonito (Spanish) (opens in a new tab) (accessed 2026-10-02)
- Sistema de Salud Menonita: hospital phone numbers (Spanish) (opens in a new tab) (accessed 2026-10-02)
- HRSA: Health Center Service Delivery Sites (operating hours per week) (opens in a new tab) (accessed 2026-10-02)
- Walgreens, 305 Ave San José E, Aibonito: hours (opens in a new tab) (accessed 2026-10-02)
- Walgreens, Ave El Jíbaro and PR-172, Cidra: hours (opens in a new tab) (accessed 2026-10-02)
- Walgreens, 200 Grand Blvd Los Prados, Caguas: hours (opens in a new tab) (accessed 2026-10-02)
- Walgreens, 5800 Ave Jesús T. Piñero, Cayey: 24-hour pharmacy (opens in a new tab) (accessed 2026-10-02)
- Walgreens, 101 Route 1, Caguas: 24-hour pharmacy (opens in a new tab) (accessed 2026-10-02)
- U.S. Census Bureau: municipio population estimates by age, 2020–2024 (opens in a new tab) (accessed 2026-10-02)
- U.S. Census Bureau: 2024 Gazetteer place points (straight-line distances) (opens in a new tab) (accessed 2026-10-02)
- Ray et al., Opportunity costs of ambulatory medical care in the United States (Am J Manag Care, 2015) (opens in a new tab) (accessed 2026-10-02)
- PR Department of Health: arboviral surveillance, week 37 of 2026 (Spanish) (opens in a new tab) (accessed 2026-10-02)