Conditions
Chickenpox: symptoms, contagion and video visits in Puerto Rico
Chickenpox is a very contagious viral infection that causes an itchy rash of small blisters that later scab over, often with fever and tiredness. It usually lasts 4 to 7 days and is contagious from 1 to 2 days before the rash until every blister has crusted. The doctor evaluates you by video and tells you how to care for it at home.
Is it an emergency? Call 911.
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You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.
If you choose a time less than 24 hours away, it can't be cancelled or changed.
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Is this an emergency?
This is not an emergency service. Call 911 or go to the nearest emergency room if you have:
- Trouble breathing or a severe cough
- A stiff neck
- Confusion, or very sleepy and hard to wake
- A baby under 3 months with a temperature of 100.4 °F (38 °C) or higher
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At a glance
Chickenpox
Common symptoms
- An itchy rash, first on the chest, back and face
- Small fluid-filled blisters that later scab over
- Fever
- Tiredness and poor appetite
- Headache
- Other names
- Varicella
- Treatment
- Home care for itching and acetaminophen for fever; an antiviral for people at higher risk, only when the medical evaluation calls for it
- Possible complication
- Skin infections, pneumonia or inflammation of the brain
On this page(11)
What is chickenpox?
Chickenpox is caused by the varicella-zoster virus. It spreads through close contact with a sick person and is very contagious: up to 9 in 10 people who are unvaccinated and have never had it catch it after close contact. The rash appears 10 to 21 days after exposure.
In children it is usually mild, but babies, teenagers, adults, pregnant women and people with weakened immunity are at higher risk of complications. Vaccinated people who catch it usually have a milder illness, with few blisters or just red spots. After chickenpox the virus stays in the body and years later can cause shingles.
How we care for chickenpox by video
You see Dr. Diana Nieves Castro, a Puerto Rico–licensed general practice physician with several years of emergency-department experience, in English or Spanish. She sees adults and children of all ages. By video, the doctor looks at the rash in good light and asks when it started, whether there is fever and whether anyone at home is pregnant, a baby or has weakened immunity.
A lab test is rarely needed: chickenpox is recognized by its rash. For people at higher risk, such as anyone over 12, pregnant women, and people with weakened immunity or chronic skin or lung disease, an antiviral works best when started early, ideally within the first 24 hours of the rash. So if you are in one of those groups, get seen promptly. If appropriate, the doctor prescribes and we send your prescription to your pharmacy.
Patients under 21 need a parent or legal guardian on camera for the whole visit, with ID. See our online doctor for kids.
Your doctor
Dr. Diana Nieves Castro, MD
General practice physician
Several years of emergency-department experience.
Founding Executive Director of The Health Initiative.
Your visit in 3 steps
Video doctor visits 24/7 — book online and choose your time right away. A video visit means you do not have to leave home or expose anyone in a waiting room.
Request your visit.
Book a visit and choose "Doctor visit". You pay by card when you request it.
See the doctor by video.
We send you a secure video link. It works on your phone, tablet or computer. Find a spot with good light.
Get your plan.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy. A doctor’s note for school or work is included.
What to have ready for your chickenpox visit
To help the doctor evaluate you well by video, have these ready. Not sure whether a video visit or an in-person visit is right for you? Read telehealth or in-person visit: how to choose and how to prepare for your video visit. When you are ready, book your visit.
- Since when there has been a rash or fever, and whether new blisters keep appearing
- Whether the person was vaccinated against chickenpox or already had it
- Whether there is a baby, a pregnant person or someone with a weakened immune system at home
- Well-lit photos of the rash, and the temperature
- Any medicine already taken for fever (no aspirin)
What a chickenpox visit costs
Chickenpox is handled in a doctor visit, the same price for every age, with no membership. You pay by card when you request the visit, and you get a full refund if the clinic can’t see you. We do not bill insurance. See all prices.
Chickenpox symptoms
For 1 to 2 days before the rash there may be fever, tiredness, poor appetite and headache. Then come:
- An itchy rash, first on the chest, back and face
- Small fluid-filled blisters that later scab over
- Fever
- Tiredness and poor appetite
- Headache
Chickenpox stages: how the rash changes
According to the CDC, the chickenpox rash goes through three stages: first red spots or bumps, then small fluid-filled blisters, and then they dry into scabs. New spots keep appearing for several days, so it is normal to see all three stages at once on different parts of the body.
It usually starts on the chest, back and face and then spreads over the whole body, sometimes including the inside of the mouth, the eyelids or the genital area. According to the CDC Pink Book, a healthy unvaccinated child usually has 250 to 500 blisters in 2 to 4 crops.
Chickenpox treatment and home care
- For itching: calamine lotion and cool baths with baking soda, uncooked oatmeal or colloidal oatmeal.
- Keep nails short so scratching does not lead to a skin infection.
- For fever, use acetaminophen as the label directs.
- Do not give aspirin to a child with chickenpox: it is linked to Reye’s syndrome, a serious illness. The AAP also advises avoiding ibuprofen, which has been linked to serious skin infections.
Most healthy children recover with this care. Antivirals are for people at higher risk, and only if the doctor thinks they are appropriate.
Contagious period and going back to school
Chickenpox is contagious from 1 to 2 days before the rash until every blister has crusted, which usually takes about a week. During that time stay home: no school, childcare or work, and avoid contact with pregnant women, babies and people with weakened immunity. You can go back once every spot has crusted.
If you are pregnant or have weakened immunity and have never had chickenpox or the vaccine, call your doctor promptly after the contact, even without symptoms. If the mother broke out with chickenpox from 5 days before to 2 days after delivery, or a premature baby was exposed, call the baby’s doctor or get seen in person right away. According to the CDC, in these cases people can be given a preventive medicine (varicella immune globulin), given in person as soon as possible and up to 10 days after exposure. The doctor can guide you by video on what to do and where to go.
The best prevention is the chickenpox vaccine: according to the CDC, everyone who has never had chickenpox or been vaccinated should get 2 doses. The vaccine is given in person; ask your pharmacy or vaccination site. If your child has a different kind of rash, see rash in children. Measles also causes fever and a rash; read how to tell it apart.
When to go to the ER
For your safety, go to the emergency room or call 911 if you see any of these signs. Get medical care soon if the fever lasts more than 4 days or goes above 102 °F (38.9 °C), or if a blister turns red, warm, swollen or full of pus. See when to go to the ER.
- Trouble breathing or a severe cough
- A stiff neck
- Confusion, or very sleepy and hard to wake
- A baby under 3 months with a temperature of 100.4 °F (38 °C) or higher
Why a video visit
| Comparison | By video | Emergency room |
|---|---|---|
| Getting there | From home: join from your phone, tablet or computer. | Drive and find parking. |
| Hours and time | Every day, any time (Puerto Rico time). Video doctor visits 24/7 — book online and choose your time right away. | In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2 |
| Price | $79 visit · $49 follow-up · $35 forms. You see it before you pay; no insurance needed. | Depends on your insurance and on what is done. |
For problems that are not emergencies. In an emergency, call 911.
Table sources
- 1. CMS Care Compare, “Timely and Effective Care – State”, measure OP-18b: median time in the emergency department, arrival to departure, for patients sent home (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
- 2. CMS Care Compare, “Timely and Effective Care – National”, measure OP-18b (US figure) (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
How we care for you
We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.
We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.
Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy.
You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).
In an emergency, call 911.
Frequently asked questions
How is chickenpox spread?
How long is chickenpox contagious?
How long does chickenpox last?
How does chickenpox start?
I am pregnant and was around someone with chickenpox: what should I do?
What should you not give a child with chickenpox?
Is chickenpox worse in adults?
Can you get chickenpox if you were vaccinated?
Related topics
About this page
Author: The Health Initiative
Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)
Disclosure: Founding Executive Director of The Health Initiative
Published: 2026-10-02 · Updated: 2026-10-11
Sources (8)
- Chickenpox (MedlinePlus, NIH) (opens in a new tab) (accessed 2026-10-02)
- About Chickenpox (CDC) (opens in a new tab) (accessed 2026-10-02)
- Chickenpox: Signs and Symptoms (CDC) (opens in a new tab) (accessed 2026-10-02)
- Chickenpox: Treatment (CDC) (opens in a new tab) (accessed 2026-10-02)
- Chickenpox: Clinical Overview (CDC) (opens in a new tab) (accessed 2026-10-09)
- Pink Book: Varicella (CDC) (opens in a new tab) (accessed 2026-10-09)
- Updated Recommendations for Use of VariZIG (CDC MMWR, 2013) (opens in a new tab) (accessed 2026-10-09)
- About Shingles (CDC) (opens in a new tab) (accessed 2026-10-02)
