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Erectile dysfunction: causes, evaluation and treatment by video

Erectile dysfunction (ED) is when you can’t get or keep an erection firm enough for sex. It is common, it is treatable, and it can be an early sign of a circulation problem, diabetes or high blood pressure. The doctor evaluates you by video, gives you a lab order if needed and, if appropriate, prescribes and we send your prescription to your pharmacy.

Can we help by telehealth?YesWe can help by telehealth.
US$69Doctor visit

Is it an emergency? Call 911.

Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.

See the cancellation policy

You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.

If you choose a time less than 24 hours away, it can't be cancelled or changed.

If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.

Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • An erection that lasts more than 4 hours, painful or not (priapism)
  • Chest pain, shortness of breath or severe dizziness during or after sex
  • Sudden loss of vision or hearing after taking an ED pill
  • Sudden, severe pain in the testicles

Warning signs: when to go to the ER

At a glance

Erectile dysfunction (ED)

Common symptoms

  • Getting an erection only some of the time
  • An erection that doesn’t last long enough for sex
  • Not being able to get an erection
Other names
Impotence · ED
Usual test
Morning total testosterone, hemoglobin A1c or blood sugar, and lipids, by lab order
Treatment
Lifestyle changes, a medicine review and, if appropriate, phosphodiesterase-5 (PDE5) inhibitors
Possible complication
It can be an early sign of heart and artery disease

What is erectile dysfunction?

According to the NIH, erectile dysfunction (ED, sometimes called impotence) is a condition that keeps you from getting or keeping an erection firm enough for sex. It may happen only some of the time, or you may not be able to get an erection at all.

It is very common. The NIH estimates that 30 to 50 million men in the United States have ED, and it becomes more frequent with age: about 40% of men have it at 40 and 70% by 70. But the NIH is clear that ED is not a routine part of aging: there is almost always a cause that can be looked for and treated.

Erectile dysfunction symptoms

According to the NIH, ED shows up as:

  • Getting an erection only some of the time
  • An erection that doesn’t last long enough for sex
  • Not being able to get an erection

What causes erectile dysfunction

An erection depends on blood flow, nerves, hormones and your mind. That is why, according to the NIH, the most common causes are:

  • Heart and blood vessel problems: clogged arteries (atherosclerosis), often from high cholesterol, high blood pressure and stroke.
  • Diabetes: over time, high blood sugar damages nerves and blood vessels. Read type 2 diabetes.
  • Hormones: low testosterone and thyroid problems.
  • Medicines: some blood pressure medicines, diuretics, antidepressants, antihistamines, certain pain relievers, sedatives and ulcer medicines.
  • Smoking, heavy drinking, drug use and not getting enough exercise.
  • Stress, anxiety, depression, feeling lonely or low self-esteem.
  • Other conditions, such as chronic kidney disease, obesity, nerve injuries or an enlarged prostate.

ED can be an early warning sign for your heart. The American Urological Association (AUA) guideline says ED is a risk marker for underlying cardiovascular disease. ED and heart disease share causes: inflammation, damage to blood vessel walls and clogged arteries. So the doctor does not only treat the erection: she also checks your blood pressure, blood sugar and cholesterol.

How we evaluate erectile dysfunction by video

You see Dr. Diana Nieves Castro, MD, a Puerto Rico–licensed general practice physician with several years of emergency-department experience, in English or Spanish. It is a private, judgment-free conversation.

The doctor asks how long it has been happening, whether you have erections when you wake up, how your mood is and what health conditions you have. She goes over all your medicines, especially nitrates for chest pain (such as nitroglycerin), because they change which treatment is safe. If you have a home blood pressure monitor, or can check it at a pharmacy, have the reading handy.

The AUA guideline recommends measuring morning total testosterone in men with ED, and lists blood sugar or hemoglobin A1c and lipids (cholesterol) among the basic tests. If needed, we give you a lab order for a lab near you, and the doctor goes over the results with you. If your testosterone comes back low, read low testosterone.

Your doctor

Dr. Diana Nieves Castro, MD

General practice physician

Several years of emergency-department experience.

Founding Executive Director of The Health Initiative.

Meet the doctor

Erectile dysfunction treatment

Lifestyle changes. The AUA guideline says changing your diet and getting more physical activity may improve erections in men whose health conditions affect them. The NIH also recommends quitting smoking, limiting alcohol, keeping a healthy weight and avoiding drugs.

A medicine review. If a medicine you take may be causing the problem, the doctor considers whether to adjust it. Don’t stop any medicine on your own.

ED medication. Phosphodiesterase-5 (PDE5) inhibitors such as sildenafil and tadalafil increase blood flow to the penis during sexual stimulation. The AUA guideline recommends telling men with ED about these pills unless they are contraindicated. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. Read sildenafil and tadalafil: uses and risks.

Other treatments, in person. Penile injections, urethral suppositories, vacuum devices and implants are taught or done by a urologist. If you need them, the doctor refers you. If stress or your relationship is part of it, counseling helps, and the doctor can guide you.

The NIH warns against ordering ED medicine online without talking to a doctor, and against “natural” products without checking first: they can hide drugs that interact with yours.

Your visit in 3 steps

Doctor online 24/7 in Puerto Rico: video doctor visits 24/7 — book online and choose your time right away. Every day, any time (Puerto Rico time). See how our online doctor visit works. A doctor visit has a published price, with no membership; see all prices.

  1. Request your visit.

    Book a visit and choose "Doctor visit".

  2. See the doctor by video.

    We send you a secure video link. It works on your phone, tablet or computer. You need to be physically in Puerto Rico during the visit.

  3. Get your plan.

    If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If needed, you get a lab order or a referral.

Premature ejaculation

According to MedlinePlus, premature ejaculation is when a man ejaculates sooner than he wants during sex, anywhere from before penetration to shortly after. It can have emotional or physical causes, and it often gets better without treatment.

MedlinePlus says practice and relaxation help, and describes behavioral techniques such as stop-start (pausing stimulation for about 30 seconds when you feel close, then starting again) and squeeze (gently squeezing the tip of the penis for a few seconds). If it doesn’t improve with these, get checked. The doctor evaluates you by video, looks for causes such as anxiety or ED, and explains your options; if appropriate, she prescribes.

When to go to the ER

For your safety, go to the emergency room or call 911 if you have any of these signs. If you took an ED pill, tell the emergency staff: it changes which treatment they can give you. See when to go to the ER.

  • An erection that lasts more than 4 hours, painful or not (priapism)
  • Chest pain, shortness of breath or severe dizziness during or after sex
  • Sudden loss of vision or hearing after taking an ED pill
  • Sudden, severe pain in the testicles

Why a video visit

Why a video visit
ComparisonBy videoEmergency room
Getting thereFrom home: join from your phone, tablet or computer.Drive and find parking.
Hours and timeEvery day, any time (Puerto Rico time). Video doctor visits 24/7 — book online and choose your time right away.In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2
PriceUS$69 visit · US$49 follow-up · US$35 forms. You see it before you pay; no insurance needed.Depends on your insurance and on what is done.

For problems that are not emergencies. In an emergency, call 911.

How we care for you

  • We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

  • We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.

  • Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.

  • If appropriate, the doctor prescribes and we send your prescription to your pharmacy.

  • You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).

  • In an emergency, call 911.

Frequently asked questions

Can erectile dysfunction be treated by telehealth?

Yes. The doctor evaluates you by video, reviews your health conditions and medicines and, if needed, gives you a lab order for a lab near you. If appropriate, she prescribes and we send your prescription to your pharmacy. Treatments such as injections or implants are done in person, and the doctor refers you to a urologist.

Is erectile dysfunction normal at a certain age?

It is more common with age: according to the NIH, about 40% of men have it at 40 and 70% by 70. But the NIH says ED is not a routine part of aging. There is almost always a cause, such as blood pressure, diabetes or a medicine, that can be found and treated.

Does diabetes cause erectile dysfunction?

It can. According to the NIH, diabetes is one of the most common causes, because over time high blood sugar damages nerves and blood vessels. Keeping your sugar under control helps your overall health. If you have diabetes, the doctor reviews your A1c and your medicines as part of the evaluation.

What blood test do I need for erectile dysfunction?

The AUA guideline recommends measuring morning total testosterone, and lists blood sugar or hemoglobin A1c and cholesterol among the basic tests. The doctor decides which ones you need and gives you the order for a lab near you.

Is the visit private?

Yes. You talk with the doctor by video from wherever you like in Puerto Rico without sitting in a waiting room, and visits are not recorded. If appropriate, your prescription goes to the pharmacy you choose. The evaluation is a doctor visit, and the medicine is paid for separately at the pharmacy.

Can I have a visit if I am under 21?

Yes. If you are under 21, a parent with patria potestad (parental authority) or your legal guardian signs the consent, stays on camera for the whole visit and shows photo ID.

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