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Mastitis: symptoms, treatment and whether to keep breastfeeding

Mastitis is inflammation or infection of the breast, usually while breastfeeding, that causes pain, warmth, redness and sometimes fever. By video, the doctor evaluates you and, if appropriate, prescribes a treatment that is compatible with breastfeeding. Keep breastfeeding or pumping. If you notice a soft lump with pus, a fever that isn’t improving, or you feel very ill, get in-person care the same day.

Can we help by telehealth?YesWe can help by telehealth.
$79Doctor visit

Is it an emergency? Call 911.

Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.

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You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.

If you choose a time less than 24 hours away, it can't be cancelled or changed.

If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.

Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • Confusion, unusual sleepiness or trouble staying awake
  • A very fast heartbeat or very fast breathing
  • High fever with hard chills, or a very low temperature
  • Severe dizziness or fainting
  • A swollen or pus-filled breast lump: go in person the same day, it may be an abscess

Warning signs: when to go to the ER

At a glance

Mastitis

Common symptoms

  • Pain, warmth and swelling in part of the breast
  • Red skin, often in a wedge or triangle shape
  • A lump or hard area in the breast
  • Fever and flu-like symptoms, such as feeling unwell, nausea or vomiting
  • One breast fuller or larger than the other
  • Sore or swollen lymph nodes in the armpit on the same side
  • Nipple discharge, which may contain pus
Other names
Breast infection · Lactational mastitis
Treatment
Keep breastfeeding and, only when the medical evaluation calls for it, an antibiotic compatible with breastfeeding
Possible complication
Breast abscess, which is drained in person

What is mastitis?

Mastitis is inflammation of the breast tissue. According to MedlinePlus, when there is an infection it is usually caused by a common skin bacterium (staph) that gets in through a crack or break in the nipple. It happens mostly in women who are breastfeeding.

It often starts as a clogged milk duct: a tender, sore lump in the breast. If milk doesn’t flow well, the area can become more inflamed.

Breast inflammation or infection that is not related to breastfeeding is different: MedlinePlus explains it can be due to a rare form of breast cancer, and it always needs an in-person evaluation with imaging. We refer you.

Mastitis visits by video, any time

You see Dr. Diana Nieves Castro, MD, a Puerto Rico–licensed general practice physician with several years of emergency-department experience, in English or Spanish. A video visit saves you from going out with a newborn. The doctor asks how long you have had symptoms, whether you have a fever, whether the pain is in one breast or both, whether there is a lump, how breastfeeding is going and which medicines you take.

If appropriate, the doctor prescribes a treatment chosen to be compatible with breastfeeding, and we send your prescription to your pharmacy. We never promise an antibiotic before the evaluation: read can telehealth prescribe antibiotics. If the doctor suspects an abscess or something that needs an exam, she tells you to go in person that same day. Mastitis is part of our urgent care online.

Your privacy matters: join from a private place; visits are not recorded. If the doctor needs to see the area, it happens only inside your secure visit link; don’t send photos by email.

We do not provide pregnancy or prenatal care. If you are under 21, your parent or legal guardian must be on camera for the whole visit and show photo ID.

Your doctor

Dr. Diana Nieves Castro, MD

General practice physician

Several years of emergency-department experience.

Founding Executive Director of The Health Initiative.

Meet the doctor

Your visit in 3 steps

Video doctor visits 24/7 — book online and choose your time right away.

  1. Request your visit.

    Book a visit and choose "Doctor visit". You pay by card when you request it.

  2. See the doctor by video.

    We send you a secure video link. It works on your phone, tablet or computer.

  3. Get your plan.

    If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If needed, we refer you for an in-person evaluation.

What to have ready for your mastitis visit

To help the doctor evaluate you well by video, have these ready. Not sure whether a video visit or an in-person visit is right for you? Read telehealth or in-person visit: how to choose and how to prepare for your video visit. When you are ready, book your visit.

  • When the pain started and whether you have a fever or chills
  • Whether there is a red, warm or hard area on the breast (you can show it on camera or send a photo)
  • Your baby’s age and how breastfeeding is going
  • Your medicines and allergies
  • The name of your pharmacy

What the visit costs

Mastitis is handled in a doctor visit, with no membership. You pay by card when you request the visit, and you get a full refund if the clinic can’t see you. We do not bill insurance; the pharmacy charges separately. See all prices.

Mastitis symptoms

According to MedlinePlus, symptoms are usually on one side only:

  • Pain, warmth and swelling in part of the breast
  • Red skin, often in a wedge or triangle shape
  • A lump or hard area in the breast
  • Fever and flu-like symptoms, such as feeling unwell, nausea or vomiting
  • One breast fuller or larger than the other
  • Sore or swollen lymph nodes in the armpit on the same side
  • Nipple discharge, which may contain pus

Treatment: keep breastfeeding

Don’t stop breastfeeding. MedlinePlus and the Office on Women’s Health (OWH) advise continuing to breastfeed, or to pump, including on the affected side, while you are treated. This keeps the milk flowing.

Rest and look after yourself. Drink fluids, rest as much as you can and wear a supportive bra that isn’t tight. If appropriate, the doctor tells you which pain reliever you can take while breastfeeding.

An antibiotic, if needed. When there is an infection, MedlinePlus explains that antibiotics work very well and mastitis usually clears quickly. The doctor decides whether you need one and chooses one that is compatible with breastfeeding.

If there is an abscess, a pocket of pus, it has to be drained with a needle guided by ultrasound or with a procedure. That is done in person, as with a large boil on the skin.

When to go in person the same day

Get an in-person evaluation the same day, with your OB-GYN or at an urgent care center, if:

  • You notice a swollen lump that seems to have pus or fluid in it, or a lump that won’t go away: it may be an abscess
  • You don’t feel better within 24 hours, or your fever doesn’t improve with treatment
  • You have symptoms in both breasts
  • You see pus or blood in your milk, or red streaks on the skin of the breast

When to go to the ER

An infection can spread to the blood (sepsis). For your safety, go to the emergency room or call 911 if you have:

  • Confusion, unusual sleepiness or trouble staying awake
  • A very fast heartbeat or very fast breathing
  • High fever with hard chills, or a very low temperature
  • Severe dizziness or fainting
  • Mottled skin, or you feel very ill

Why a video visit

Why a video visit
ComparisonBy videoEmergency room
Getting thereFrom home: join from your phone, tablet or computer.Drive and find parking.
Hours and timeEvery day, any time (Puerto Rico time). Video doctor visits 24/7 — book online and choose your time right away.In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2
Price$79 visit · $49 follow-up · $35 forms. You see it before you pay; no insurance needed.Depends on your insurance and on what is done.

For problems that are not emergencies. In an emergency, call 911.

How we care for you

  • We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

  • We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.

  • Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.

  • If appropriate, the doctor prescribes and we send your prescription to your pharmacy.

  • You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).

  • In an emergency, call 911.

Frequently asked questions

Can I keep breastfeeding with mastitis?

Yes. MedlinePlus and the OWH advise continuing to breastfeed or pump, including on the affected side. This keeps the milk flowing. If you are treated for an abscess, the team that drains it tells you whether to pause that side for a while.

Can I get mastitis treatment by video?

Yes, if the doctor finds it appropriate after evaluating you. She chooses a treatment that is compatible with breastfeeding, and we send your prescription to your pharmacy. If she suspects an abscess, she tells you to go in person that same day.

What is the difference between a clogged milk duct and mastitis?

A clogged duct is a tender, sore lump, usually without fever. Mastitis has more inflammation: pain, warmth, red skin and often fever and flu-like aches. If you have a fever or aren’t better within 24 hours, get checked.

Is a breast lump always mastitis?

No. A breast lump that is not related to breastfeeding, or that doesn’t go away after mastitis is treated, needs an in-person evaluation with imaging. We refer you.

Can you get mastitis when you are not breastfeeding?

Yes, although it is less common. According to MedlinePlus, in a woman who is not breastfeeding the evaluation may include a breast biopsy or MRI, because this kind of inflammation is sometimes due to a rare breast cancer. That evaluation is done in person, and we refer you.

Can urgent care treat mastitis?

Yes. Mastitis is part of our urgent care online: by video, the doctor evaluates you and, if appropriate, prescribes a treatment compatible with breastfeeding. Go to an in-person urgent care center or your OB-GYN the same day if you notice a swollen lump that may have pus in it, you aren’t better within 24 hours, you have symptoms in both breasts, or you see pus or blood in your milk. For confusion, a very fast heartbeat or breathing, high fever with hard chills, or fainting, go to the emergency room or call 911.

What causes mastitis?

According to MedlinePlus, when there is an infection it is usually a common skin bacterium that gets in through a crack in the nipple. Milk that doesn’t drain well, for example when the breasts get too full (engorgement) or a duct is clogged, also makes it more likely; the OWH notes engorgement can lead to a breast infection. Treating a breast infection early helps prevent an abscess.

Related topics

About this page

Author: The Health Initiative

Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)

Disclosure: Founding Executive Director of The Health Initiative

Published: 2026-10-02 · Updated: 2026-10-11