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Conditions

Menopause symptoms: treatment and video visits

Menopause symptoms such as hot flashes, night sweats, poor sleep and mood changes usually start in perimenopause, the years before your periods stop. Menopause itself means 12 months in a row without a period, most often between ages 45 and 55. By video, the doctor evaluates you, reviews your risks and explains your options. If appropriate, the doctor prescribes and we send your prescription to your pharmacy.

Can we help by telehealth?YesWe can help by telehealth.
$79Doctor visit

Is it an emergency? Call 911.

Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.

See the cancellation policy

You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.

If you choose a time less than 24 hours away, it can't be cancelled or changed.

If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.

Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • Very heavy vaginal bleeding, or bleeding with dizziness or fainting
  • Chest pain, shortness of breath, or pain and swelling in one leg, especially if you use hormone therapy
  • Sudden weakness on one side of the body, a drooping face or trouble speaking
  • Thoughts of harming yourself: call 988 or Línea PAS 1-800-981-0023

Warning signs: when to go to the ER

At a glance

Menopause

Common symptoms

  • Irregular periods or periods that change
  • Hot flashes: a sudden warm feeling in your face, neck and chest
  • Night sweats
  • Trouble sleeping and tiredness
  • Vaginal dryness and pain during sex
  • Mood changes, irritability or anxiety
  • Leaking urine or other urinary problems
Other names
Perimenopause · Menopausal transition
Treatment
Routine changes, non-hormonal treatments or hormone therapy, only when the medical evaluation calls for it

What is menopause?

Menopause is when your periods stop for good and you can no longer get pregnant. It happens when the ovaries stop making estrogen, and it is confirmed after 12 months without a period. According to MedlinePlus, it most often happens between ages 45 and 55; according to the American College of Obstetricians and Gynecologists (ACOG), the average age is 51.

The years before are called perimenopause, or the menopausal transition. It usually starts in your 40s (ACOG notes that estrogen levels can start to fluctuate in your 30s and 40s), can last several years, and is when hormone changes cause the most symptoms. Periods become irregular, but until you have gone 12 months without one, you can still get pregnant. If you don’t want a pregnancy at this stage, the CDC describes how effective each method is, and the doctor helps you choose: see birth control online.

Menopause visits by video, any time

You see Dr. Diana Nieves Castro, MD, a Puerto Rico–licensed general practice physician with several years of emergency-department experience, in English or Spanish. She asks about your symptoms, your periods, your medicines and your history: blood pressure, blood clots, heart disease, stroke and breast cancer in you or your family.

With that, the doctor explains the options that fit you: changes to your routine, non-hormonal treatments or hormone therapy. If needed, we give you a lab order for a lab near you, for example to rule out another cause of your symptoms. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. It is part of what your online primary care doctor does.

If you already use a menopause treatment and only need a prescription refill, that is a follow-up visit.

Your doctor

Dr. Diana Nieves Castro, MD

General practice physician

Several years of emergency-department experience.

Founding Executive Director of The Health Initiative.

Meet the doctor

Your visit in 3 steps

Video doctor visits 24/7 — book online and choose your time right away.

  1. Request your visit.

    Book a visit and choose "Doctor visit" (or "Follow-up visit" for a refill). You pay by card when you request it.

  2. See the doctor by video.

    We send you a secure video link. It works on your phone, tablet or computer.

  3. Get your plan.

    If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If needed, you get a lab order or a referral.

What the visit costs

A menopause evaluation is a doctor visit, with no membership. A refill of a medicine you already use is a follow-up visit. You pay by card when you request the visit, and you get a full refund if the clinic can’t see you. See all prices.

Common menopause symptoms

Not everyone has the same symptoms. Night sweats can have other causes too: read night sweats. And if your hands or underarms sweat heavily without hot flashes, read about excessive sweating. The most common menopause symptoms are:

  • Irregular periods or periods that change
  • Hot flashes: a sudden warm feeling in your face, neck and chest
  • Night sweats
  • Trouble sleeping and tiredness
  • Vaginal dryness and pain during sex
  • Mood changes, irritability or anxiety
  • Leaking urine or other urinary problems

Treating menopause symptoms

Changes to your routine. MedlinePlus recommends dressing in layers (useful in Puerto Rico’s heat), avoiding alcohol and caffeine, exercising, lowering stress and keeping good sleep habits. For what the evidence says about habits and hormones, read hormone balance; it does not replace an evaluation of your symptoms.

Non-hormonal options. Some non-hormonal medicines help with hot flashes; in 2023 the FDA approved fezolinetant, a non-hormonal pill for moderate to severe hot flashes; it requires liver blood tests before you start and during the first months, per the FDA. For vaginal dryness, ACOG mentions vaginal moisturizers every 2 to 3 days and lubricants during sex, and cognitive behavioral therapy helps with sleep; see also insomnia. According to the NEI, the hormone changes of menopause can make it harder for your body to make tears: if your eyes burn, see dry eyes.

Hormone therapy (HRT). It uses estrogen, or estrogen plus progestin if you have a uterus, to protect the lining of the uterus. According to ACOG, systemic estrogen (pills, patches, gels or sprays) is the most effective treatment for hot flashes and night sweats, and local estrogen (a vaginal ring, tablet or cream) relieves vaginal dryness. According to MedlinePlus, the lowest dose that works is used, and ACOG advises reviewing every year whether to continue.

Who should not use hormone therapy. According to ACOG, systemic hormone therapy usually is not recommended if you have unexplained vaginal bleeding or have ever had breast or endometrial cancer, a stroke, a heart attack, blood clots or liver disease, and it is not for pregnancy. ACOG also notes a small risk of blood clots and stroke that rises with age, and that patches, sprays and rings may carry less risk than pills. That is why the doctor reviews your risks before considering it; if appropriate, she prescribes it.

If your mood symptoms are severe or you have thoughts of harming yourself, call or text 988 or Línea PAS at 1-800-981-0023. For mood changes that are not a crisis, the doctor can evaluate you by video: see mental health care.

Bleeding after menopause

Any vaginal bleeding after 12 months without a period, or bleeding between periods, needs to be checked. MedlinePlus advises contacting a provider. By video, the doctor listens and we refer you for an in-person evaluation with gynecology. If the bleeding is very heavy or you feel dizzy or faint, go to the emergency room or call 911.

A few days away can help you build habits, such as better sleep and more movement; they do not treat menopause. If that interests you, THI, which runs this service, also runs a wellness retreat in Puerto Rico: see the midlife wellness retreat guide.

Why a video visit

Why a video visit
ComparisonBy videoEmergency room
Getting thereFrom home: join from your phone, tablet or computer.Drive and find parking.
Hours and timeEvery day, any time (Puerto Rico time). Video doctor visits 24/7 — book online and choose your time right away.In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2
Price$79 visit · $49 follow-up · $35 forms. You see it before you pay; no insurance needed.Depends on your insurance and on what is done.

For problems that are not emergencies. In an emergency, call 911.

How we care for you

  • We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

  • We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.

  • Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.

  • If appropriate, the doctor prescribes and we send your prescription to your pharmacy.

  • You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).

  • In an emergency, call 911.

Frequently asked questions

How do I know if I’m in menopause?

Menopause is confirmed after 12 months in a row without a period. In the years before, during perimenopause, periods become irregular and hot flashes and sleep changes can start. The doctor evaluates you based on your symptoms and history.

What are the first signs of menopause?

According to ACOG, a common sign of perimenopause is a change in your periods: they come closer together or further apart, or become heavier or lighter. Hot flashes, night sweats, poor sleep and mood changes can follow. This happens in perimenopause, which usually starts in your 40s.

At what age does menopause start?

According to MedlinePlus, it usually happens between ages 45 and 55, and ACOG puts the average age at 51. If your periods stop before age 40, or you have menopause symptoms at that age, get checked: the doctor evaluates you and, if needed, gives you a lab order.

Can I get hormone therapy by video?

Possibly, if the doctor finds it appropriate after reviewing your risks. Hormone therapy is not for everyone: according to ACOG, it usually is not recommended if you have unexplained vaginal bleeding or have had breast or endometrial cancer, a stroke, a heart attack, blood clots or liver disease. If appropriate, we send your prescription to your pharmacy.

Are there non-hormonal treatments for hot flashes?

Yes. Some non-hormonal medicines help with hot flashes, and dressing in layers, avoiding alcohol and caffeine and exercising help too. The doctor explains which option fits you.

Can I get pregnant during perimenopause?

Yes, until you have gone 12 months in a row without a period. If you don’t want a pregnancy, keep using a method. Ask the doctor about birth control options.

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