Conditions
Menopause symptoms: treatment and video visits
Menopause symptoms such as hot flashes, night sweats, poor sleep and mood changes usually start in perimenopause, the years before your periods stop. Menopause itself means 12 months in a row without a period, most often between ages 45 and 55. By video, the doctor evaluates you, reviews your risks and explains your options. If appropriate, the doctor prescribes and we send your prescription to your pharmacy.
Is it an emergency? Call 911.
Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.
See the cancellation policy
You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.
If you choose a time less than 24 hours away, it can't be cancelled or changed.
If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.
Is this an emergency?
This is not an emergency service. Call 911 or go to the nearest emergency room if you have:
- Very heavy vaginal bleeding, or bleeding with dizziness or fainting
- Chest pain, shortness of breath, or pain and swelling in one leg, especially if you use hormone therapy
- Sudden weakness on one side of the body, a drooping face or trouble speaking
- Thoughts of harming yourself: call 988 or Línea PAS 1-800-981-0023
Help lines
At a glance
Menopause
Common symptoms
- Irregular periods or periods that change
- Hot flashes: a sudden warm feeling in your face, neck and chest
- Night sweats
- Trouble sleeping and tiredness
- Vaginal dryness and pain during sex
- Mood changes, irritability or anxiety
- Leaking urine or other urinary problems
- Other names
- Perimenopause · Menopausal transition
- Treatment
- Routine changes, non-hormonal treatments or hormone therapy, only when the medical evaluation calls for it
On this page(8)
What is menopause?
Menopause is when your periods stop for good and you can no longer get pregnant. It happens when the ovaries stop making estrogen, and it is confirmed after 12 months without a period. According to MedlinePlus, it most often happens between ages 45 and 55; according to the American College of Obstetricians and Gynecologists (ACOG), the average age is 51.
The years before are called perimenopause, or the menopausal transition. It usually starts in your 40s (ACOG notes that estrogen levels can start to fluctuate in your 30s and 40s), can last several years, and is when hormone changes cause the most symptoms. Periods become irregular, but until you have gone 12 months without one, you can still get pregnant. If you don’t want a pregnancy at this stage, the CDC describes how effective each method is, and the doctor helps you choose: see birth control online.
Menopause visits by video, any time
You see Dr. Diana Nieves Castro, MD, a Puerto Rico–licensed general practice physician with several years of emergency-department experience, in English or Spanish. She asks about your symptoms, your periods, your medicines and your history: blood pressure, blood clots, heart disease, stroke and breast cancer in you or your family.
With that, the doctor explains the options that fit you: changes to your routine, non-hormonal treatments or hormone therapy. If needed, we give you a lab order for a lab near you, for example to rule out another cause of your symptoms. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. It is part of what your online primary care doctor does.
If you already use a menopause treatment and only need a prescription refill, that is a follow-up visit.
Your doctor
Dr. Diana Nieves Castro, MD
General practice physician
Several years of emergency-department experience.
Founding Executive Director of The Health Initiative.
Your visit in 3 steps
Video doctor visits 24/7 — book online and choose your time right away.
Request your visit.
Book a visit and choose "Doctor visit" (or "Follow-up visit" for a refill). You pay by card when you request it.
See the doctor by video.
We send you a secure video link. It works on your phone, tablet or computer.
Get your plan.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If needed, you get a lab order or a referral.
What the visit costs
A menopause evaluation is a doctor visit, with no membership. A refill of a medicine you already use is a follow-up visit. You pay by card when you request the visit, and you get a full refund if the clinic can’t see you. See all prices.
Common menopause symptoms
Not everyone has the same symptoms. Night sweats can have other causes too: read night sweats. And if your hands or underarms sweat heavily without hot flashes, read about excessive sweating. The most common menopause symptoms are:
- Irregular periods or periods that change
- Hot flashes: a sudden warm feeling in your face, neck and chest
- Night sweats
- Trouble sleeping and tiredness
- Vaginal dryness and pain during sex
- Mood changes, irritability or anxiety
- Leaking urine or other urinary problems
Treating menopause symptoms
Changes to your routine. MedlinePlus recommends dressing in layers (useful in Puerto Rico’s heat), avoiding alcohol and caffeine, exercising, lowering stress and keeping good sleep habits. For what the evidence says about habits and hormones, read hormone balance; it does not replace an evaluation of your symptoms.
Non-hormonal options. Some non-hormonal medicines help with hot flashes; in 2023 the FDA approved fezolinetant, a non-hormonal pill for moderate to severe hot flashes; it requires liver blood tests before you start and during the first months, per the FDA. For vaginal dryness, ACOG mentions vaginal moisturizers every 2 to 3 days and lubricants during sex, and cognitive behavioral therapy helps with sleep; see also insomnia. According to the NEI, the hormone changes of menopause can make it harder for your body to make tears: if your eyes burn, see dry eyes.
Hormone therapy (HRT). It uses estrogen, or estrogen plus progestin if you have a uterus, to protect the lining of the uterus. According to ACOG, systemic estrogen (pills, patches, gels or sprays) is the most effective treatment for hot flashes and night sweats, and local estrogen (a vaginal ring, tablet or cream) relieves vaginal dryness. According to MedlinePlus, the lowest dose that works is used, and ACOG advises reviewing every year whether to continue.
Who should not use hormone therapy. According to ACOG, systemic hormone therapy usually is not recommended if you have unexplained vaginal bleeding or have ever had breast or endometrial cancer, a stroke, a heart attack, blood clots or liver disease, and it is not for pregnancy. ACOG also notes a small risk of blood clots and stroke that rises with age, and that patches, sprays and rings may carry less risk than pills. That is why the doctor reviews your risks before considering it; if appropriate, she prescribes it.
If your mood symptoms are severe or you have thoughts of harming yourself, call or text 988 or Línea PAS at 1-800-981-0023. For mood changes that are not a crisis, the doctor can evaluate you by video: see mental health care.
Bleeding after menopause
Any vaginal bleeding after 12 months without a period, or bleeding between periods, needs to be checked. MedlinePlus advises contacting a provider. By video, the doctor listens and we refer you for an in-person evaluation with gynecology. If the bleeding is very heavy or you feel dizzy or faint, go to the emergency room or call 911.
A few days away can help you build habits, such as better sleep and more movement; they do not treat menopause. If that interests you, THI, which runs this service, also runs a wellness retreat in Puerto Rico: see the midlife wellness retreat guide.
Why a video visit
| Comparison | By video | Emergency room |
|---|---|---|
| Getting there | From home: join from your phone, tablet or computer. | Drive and find parking. |
| Hours and time | Every day, any time (Puerto Rico time). Video doctor visits 24/7 — book online and choose your time right away. | In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2 |
| Price | $79 visit · $49 follow-up · $35 forms. You see it before you pay; no insurance needed. | Depends on your insurance and on what is done. |
For problems that are not emergencies. In an emergency, call 911.
Table sources
- 1. CMS Care Compare, “Timely and Effective Care – State”, measure OP-18b: median time in the emergency department, arrival to departure, for patients sent home (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
- 2. CMS Care Compare, “Timely and Effective Care – National”, measure OP-18b (US figure) (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
How we care for you
We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.
We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.
Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy.
You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).
In an emergency, call 911.
Frequently asked questions
How do I know if I’m in menopause?
What are the first signs of menopause?
At what age does menopause start?
Can I get hormone therapy by video?
Are there non-hormonal treatments for hot flashes?
Can I get pregnant during perimenopause?
Related topics
About this page
Author: The Health Initiative
Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)
Disclosure: Founding Executive Director of The Health Initiative
Published: 2026-10-02 · Updated: 2026-10-11
Sources (7)
- Menopause (MedlinePlus, NIH) (opens in a new tab) (accessed 2026-10-02)
- Menopause, medical encyclopedia (MedlinePlus, NIH) (opens in a new tab) (accessed 2026-10-02)
- Contraception and Birth Control Methods (CDC) (opens in a new tab) (accessed 2026-10-02)
- Causes of Dry Eye (National Eye Institute, NIH) (opens in a new tab) (accessed 2026-10-02)
- Hormone Therapy for Menopause (ACOG) (opens in a new tab) (accessed 2026-10-09)
- The Menopause Years (ACOG) (opens in a new tab) (accessed 2026-10-09)
- FDA Approves Novel Drug to Treat Moderate to Severe Hot Flashes Caused by Menopause (FDA) (opens in a new tab) (accessed 2026-10-09)
