Conditions
What is a boil? What it looks like and when it needs draining
Boils are infections of a hair follicle that form a red, hard, painful lump that fills with pus. They are usually caused by staph bacteria. Don’t squeeze a boil: use warm compresses. The doctor evaluates it by video, tells you whether it needs to be drained in person and, if appropriate, prescribes and we send your prescription to your pharmacy.
Is it an emergency? Call 911.
Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.
See the cancellation policy
You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.
If you choose a time less than 24 hours away, it can't be cancelled or changed.
If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.
Is this an emergency?
This is not an emergency service. Call 911 or go to the nearest emergency room if you have:
- High fever with chills, or you feel very unwell
- A red, warm area around the boil that spreads fast, or red streaks coming from it
- A boil in the middle of the face with fever or swelling around the eye
- A boil if you have diabetes or a weakened immune system and you feel unwell
Help lines
At a glance
Boil
Common symptoms
- A red, swollen, painful lump on the skin
- A white or yellow tip of pus in the center
- Pain that grows as it fills with pus and eases when it drains
- Itching before the lump appears
- Tiredness, fever or feeling unwell in some cases
- Other names
- Furuncle · Skin abscess · Carbuncle
- Treatment
- Warm compresses; drainage in person if large; antibiotic only when the medical evaluation calls for it
- Possible complication
- Infection spreading to the surrounding skin (cellulitis)
On this page(10)
What are boils?
A boil (furuncle) is an infection of a hair follicle and the skin around it. It is usually caused by Staphylococcus aureus bacteria that get in when the follicle is damaged. When the infection involves a group of follicles, it is called a carbuncle. Boils are very common, and some people get them again and again.
Some boils are caused by antibiotic-resistant staph (MRSA). It spreads through contact with infected skin or with things that touched it, such as towels or sports gear. That is why it is more common in athletes, children in school and day care, and crowded settings. A MRSA infection can be mistaken for a spider bite. Keep a boil covered, wash your hands and don’t share towels.
What does a boil look like?
It starts as a red or pink, tender, swollen spot on firm skin. Over a few days it feels like a small water-filled balloon and forms a white or yellow tip of pus. It can be the size of a pea or grow as large as a golf ball. It may spread or join other boils nearby, and it can ooze or crust.
Where boils show up most: the face, neck, armpit, buttocks and thighs. A boil in the armpit or on the buttocks hurts when you move or sit, but the care is the same: warm compresses, no squeezing. If you keep getting pus-filled bumps in the armpit or groin, tell the doctor so she can look into the cause.
How we treat boils by video
You see Dr. Diana Nieves Castro, a Puerto Rico–licensed general practice physician with several years of emergency-department experience, in English or Spanish. A boil is diagnosed by how it looks: show it on camera in good light, or send photos through the secure link we send you. The doctor asks how long you’ve had it, whether you have a fever and whether you’ve had others before.
From there she evaluates, diagnoses and treats. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. A large or deep boil often needs to be opened and drained, and that is done in person: if that is your case, the doctor tells you where to go. See also can telehealth prescribe antibiotics.
We see adults and children of all ages; patients under 21 need a parent or legal guardian on camera with ID. You need to be physically in Puerto Rico during the visit.
Your doctor
Dr. Diana Nieves Castro, MD
General practice physician
Several years of emergency-department experience.
Founding Executive Director of The Health Initiative.
Your visit in 3 steps
Doctor online 24/7: video doctor visits 24/7 — book online and choose your time right away. Every day, any time (Puerto Rico time).
Request your visit.
Book a visit and choose "Doctor visit". You pay by card when you request it.
See the doctor by video.
We send you a secure video link. It works on your phone, tablet or computer.
Get your plan.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If it needs draining, we tell you where to go.
What to have ready for your boil visit
To help the doctor evaluate you well by video, have these ready. Not sure whether a video visit or an in-person visit is right for you? Read telehealth or in-person visit: how to choose and how to prepare for your video visit. When you are ready, book your visit.
- A well-lit spot to show the boil on camera, or close-up and wider photos to send through the secure link
- How long you have had it, whether it has grown and whether you have had others before
- Whether you have a fever, and your temperature if you took it
- Your medicines and allergies, and whether you have diabetes or a weakened immune system
- The name of your pharmacy
What the visit costs
A boil is handled in a doctor visit, the same price for every age, with no membership. You pay by card when you request the visit, and you get a full refund if the clinic can’t see you. If it needs draining in person, that place charges separately. It is part of our virtual urgent care. See all prices.
Boil symptoms
The most common signs are:
- A red, swollen, painful lump on the skin
- A white or yellow tip of pus in the center
- Pain that grows as it fills with pus and eases when it drains
- Itching before the lump appears
- Tiredness, fever or feeling unwell in some cases
Boil treatment, and when a lab test is ordered
A boil usually needs to open and drain to heal, and that most often happens within about 2 weeks. At home, put warm, moist compresses on it several times a day to help it drain and heal faster, and keep using them after it opens.
Never squeeze or cut a boil open at home: it can spread the infection. Cover it with a clean bandage, change it often, and throw used bandages away in a sealed bag. Wash your hands before and after touching it, don’t share towels, and wash clothes and sheets that touched it in hot water. Antibacterial soaps and creams help little once a boil has formed.
Does a boil need an antibiotic? Often what helps most is draining it, more than an antibiotic: per the IDSA (Infectious Diseases Society of America) guideline, opening and draining is the recommended treatment for large boils and abscesses. If an antibiotic is also needed, keep in mind that cephalexin may not cover resistant staph (MRSA), which causes many boils; that is why trimethoprim-sulfamethoxazole is sometimes used. The doctor decides whether an antibiotic is appropriate for you, and which one.
If the boil is large or comes back, the doctor may prescribe an antibiotic, if appropriate. If you keep getting boils, the doctor looks for the cause and, if she finds it useful, gives you a lab order for blood work, for example to check your blood sugar, and goes over the results with you in a video follow-up. If redness spreads around it, it may be cellulitis.
When to get in-person care or go to the ER
Get seen in person soon if the boil is on your face or spine, if you have a fever, or if it is very large or not better after a week of home care. For your safety, go to the emergency room or call 911 if you have any of these signs:
- High fever with chills, or you feel very unwell
- A red, warm area around the boil that spreads fast, or red streaks coming from it
- A boil in the middle of the face with fever or swelling around the eye
- A boil if you have diabetes or a weakened immune system and you feel unwell
Why a video visit
| Comparison | By video | Emergency room |
|---|---|---|
| Getting there | From home: join from your phone, tablet or computer. | Drive and find parking. |
| Hours and time | Every day, any time (Puerto Rico time). Video doctor visits 24/7 — book online and choose your time right away. | In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2 |
| Price | $79 visit · $49 follow-up · $35 forms. You see it before you pay; no insurance needed. | Depends on your insurance and on what is done. |
For problems that are not emergencies. In an emergency, call 911.
Table sources
- 1. CMS Care Compare, “Timely and Effective Care – State”, measure OP-18b: median time in the emergency department, arrival to departure, for patients sent home (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
- 2. CMS Care Compare, “Timely and Effective Care – National”, measure OP-18b (US figure) (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
How we care for you
We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.
We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.
Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy.
You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).
In an emergency, call 911.
Frequently asked questions
What does a boil look like?
What should I do about a boil on my face?
Can a boil cause a fever?
Can a boil be treated by video?
Can I pop a boil myself?
Why do I keep getting boils?
Related topics
About this page
Author: The Health Initiative
Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)
Disclosure: Founding Executive Director of The Health Initiative
Published: 2026-10-02 · Updated: 2026-10-11
Sources (4)
- Boils (MedlinePlus, NIH) (opens in a new tab) (accessed 2026-10-09)
- Skin abscess (MedlinePlus, NIH) (opens in a new tab) (accessed 2026-10-09)
- About MRSA (CDC) (opens in a new tab) (accessed 2026-10-09)
- Practice Guidelines for the Diagnosis and Management of Skin and Soft Tissue Infections: 2014 Update (IDSA) (opens in a new tab) (accessed 2026-10-09)
