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Scabies: intense night itching and how to treat the whole household

Scabies is an infestation of the skin by a tiny mite that causes intense itching, especially at night, and a pimple-like rash between the fingers, on the wrists and in other skin folds. It is treated with prescription creams or lotions: over-the-counter products do not cure it. The doctor evaluates you by video and, if appropriate, prescribes and we send your prescription to your pharmacy.

Can we help by telehealth?YesWe can help by telehealth.
$79Doctor visit

Is it an emergency? Call 911.

Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.

See the cancellation policy

You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.

If you choose a time less than 24 hours away, it can't be cancelled or changed.

If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.

Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • Fever with a red, warm, swollen area that grows fast, or red streaks on the skin
  • Widespread pus or yellow crusts from scratching, especially in a baby
  • A rash with fever and spots that don’t fade when you press a glass on them
  • Swelling of the face, lips or tongue, or trouble breathing

Warning signs: when to go to the ER

At a glance

Scabies

Common symptoms

  • Intense itching, worse at night
  • A pimple-like rash
  • Thin lines on the skin, like pencil marks (the mite’s burrows)
  • Itching between the fingers, on the wrists, elbows, armpits, waist or genital area
  • In babies and young children, a rash on the head, face, neck, palms and soles as well
Other names
Human itch mite infestation
Treatment
Prescription scabicide cream, lotion or pill, for the patient and close contacts, when the medical evaluation calls for it
Possible complication
Bacterial skin infection from scratching, such as impetigo

What is scabies?

Scabies is caused by a microscopic human itch mite that burrows into the top layer of the skin to live and lay eggs. The itch is an allergic reaction to the mite and what it leaves in the skin. If you itch but no one else at home is scratching, see also itchy skin.

It spreads mainly through direct, prolonged skin-to-skin contact with someone who has it: sharing a bed, hugging and carrying children, or sex. Spread through clothing, towels or bedding is less common, and pets do not spread human scabies. That is why whole families often get it, and why outbreaks happen in nursing homes, child care centers and dorms. Scabies is not the same as head lice, which live in the hair on the head.

The first time, symptoms take 4 to 8 weeks to appear, and you can spread it during that time.

How we treat scabies by video

You see Dr. Diana Nieves Castro, a Puerto Rico–licensed general practice physician with several years of emergency-department experience, in English or Spanish. Scabies is diagnosed from the kind of itch, where the rash is, and whether others at home are scratching too. Show your skin on camera in good light, or send photos only through the secure link we send you.

If appropriate, the doctor prescribes and we send your prescription to your pharmacy. The CDC recommends treating household members and close contacts at the same time, so the doctor explains who needs treatment and, if appropriate, prescribes it. Each person who needs their own prescription has their own visit, and patients under 21 need a parent or legal guardian on camera with ID.

We see adults and children of all ages; for babies and young children the doctor chooses a treatment that is safe for their age. You need to be physically in Puerto Rico during the visit. See also our online skin care.

Your doctor

Dr. Diana Nieves Castro, MD

General practice physician

Several years of emergency-department experience.

Founding Executive Director of The Health Initiative.

Meet the doctor

Your visit in 3 steps

Video doctor visits 24/7 — book online and choose your time right away.

  1. Request your visit.

    Book a visit and choose "Doctor visit". You pay by card when you request it.

  2. See the doctor by video.

    We send you a secure video link. It works on your phone, tablet or computer.

  3. Get your plan.

    If appropriate, the doctor prescribes and we send your prescription to your pharmacy, with instructions for washing clothes and bedding.

What the visit costs

Scabies is handled in a doctor visit, the same price for every age, with no membership. You pay by card when you request the visit, and you get a full refund if the clinic can’t see you. A doctor’s note after your visit is included at no extra charge. See all prices.

Scabies symptoms

The most common signs are:

  • Intense itching, worse at night
  • A pimple-like rash
  • Thin lines on the skin, like pencil marks (the mite’s burrows)
  • Itching between the fingers, on the wrists, elbows, armpits, waist or genital area
  • In babies and young children, a rash on the head, face, neck, palms and soles as well

Scabies treatment

Scabies is treated with prescription creams, lotions or pills that kill the mite (scabicides); it does not go away on its own. According to the CDC, over-the-counter products do not treat scabies, and prescription permethrin 5% cream is used from 2 months of age. Insecticide sprays don’t work either. The cream goes on the whole body from the neck down, on clean skin, and is usually repeated after a week; in young children it also goes on the head and neck. Follow the instructions exactly.

The CDC recommends treating all household members and close contacts, sexual partners included, at the same time as the person with scabies, even without symptoms, so the mite doesn’t pass back and forth. The doctor decides with you who is treated and, if appropriate, prescribes for each person. Avoid skin-to-skin contact until treatment is done, and tell anyone you had close contact with in the past two months.

The itch can last 2 weeks or more after treatment, even when the mites are dead. If it continues after 2 to 4 weeks or new spots appear, the doctor decides whether to repeat treatment in a follow-up visit.

  • Wash clothes, towels and bedding used in the 3 days before treatment starts in hot water and dry them on high heat (CDC).
  • Seal anything you can’t wash in a plastic bag for several days to a week.
  • Vacuum carpets and upholstered furniture.
  • For the itch, a cool bath or calamine lotion helps.

When you need in-person care

A severe form, crusted (Norwegian) scabies, causes thick crusts and huge numbers of mites. It mostly affects older adults and people with a weakened immune system, and it spreads very easily. If crusted scabies is possible, or if scratching has infected the skin (pus, yellow crusts, a red and warm area), you need to be seen in person. See impetigo and cellulitis.

For your safety: go to the emergency room or call 911 if you have any of the warning signs on this page.

Why a video visit

Why a video visit
ComparisonBy videoEmergency room
Getting thereFrom home: join from your phone, tablet or computer.Drive and find parking.
Hours and timeEvery day, any time (Puerto Rico time). Video doctor visits 24/7 — book online and choose your time right away.In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2
Price$79 visit · $49 follow-up · $35 forms. You see it before you pay; no insurance needed.Depends on your insurance and on what is done.

For problems that are not emergencies. In an emergency, call 911.

How we care for you

  • We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

  • We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.

  • Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.

  • If appropriate, the doctor prescribes and we send your prescription to your pharmacy.

  • You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).

  • In an emergency, call 911.

Frequently asked questions

Can scabies be treated by video?

Yes. Scabies is diagnosed from the kind of itch, where the rash is, and whether others at home are scratching. The doctor evaluates you on camera or from photos sent through the secure link and, if appropriate, prescribes and we send your prescription to your pharmacy.

Why does scabies itch more at night?

Intense itching at night is one of the typical signs of scabies. It is an allergic reaction to the mite. If you and others at home are scratching at night, tell the doctor.

Does the whole family need treatment?

According to the CDC, household members and close contacts are treated at the same time, even without symptoms, because scabies takes weeks to itch and can spread before that. If only one person is treated, the mite comes back. The doctor tells you who needs it and, if appropriate, prescribes.

How does scabies spread?

Mostly through direct, prolonged skin-to-skin contact: sharing a bed, carrying children or sex. Spread through clothing, towels or bedding is less common, and pets do not spread human scabies. It can spread before the itching starts.

Does scabies go away on its own?

No. It needs a prescription treatment that kills the mite, and over-the-counter products do not treat it. The doctor evaluates you by video and, if appropriate, prescribes and we send your prescription to your pharmacy.

Why do I still itch after treatment?

The itch can last 2 weeks or more even after the mites are dead. If it continues after 2 to 4 weeks or new spots appear, the doctor decides whether treatment needs to be repeated.

Related topics

About this page

Author: The Health Initiative

Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)

Disclosure: Founding Executive Director of The Health Initiative

Published: 2026-10-02 · Updated: 2026-10-11