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Conditions

Rosacea: facial redness, bumps and how to keep it under control

Rosacea is a long-term skin condition that makes the face red, especially the nose and cheeks, and sometimes causes acne-like bumps. There is no cure, but it can be controlled. The doctor diagnoses it by looking at your skin over video and, if appropriate, prescribes and we send your prescription to your pharmacy. Refills of a treatment you already use are a follow-up visit.

Can we help by telehealth?YesWe can help by telehealth.
$79Doctor visit

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You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.

If you choose a time less than 24 hours away, it can't be cancelled or changed.

If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.

Is this an emergency?

This is not an emergency service. Call 911 or go to the nearest emergency room if you have:

  • Severe eye pain or changes in your vision
  • Red eyes with blurred vision or strong sensitivity to light
  • Swelling of the face, lips or tongue, or trouble breathing

Warning signs: when to go to the ER

At a glance

Rosacea

Common symptoms

  • Facial redness that comes and goes, or stays, sometimes with burning or stinging
  • Red or pus-filled bumps on the nose and cheeks that look like acne
  • Visible small red blood vessels on the cheeks and nose
  • Thicker or bumpy skin on the nose
  • Red, irritated, watery or dry eyes
Other names
Facial redness · Ocular rosacea
Treatment
Topical metronidazole or ivermectin; low-dose oral doxycycline only when the medical evaluation calls for it
Possible complication
Ocular rosacea, which can affect eyesight if untreated

What is rosacea?

Rosacea is a chronic inflammation of the skin on the face. It often starts with flushing that comes and goes, and over time the redness can stay. It can cause red or pus-filled bumps that look like acne, visible small blood vessels on the cheeks and nose and, in some people, thickened skin on the nose.

It is more common in middle-aged and older adults and in women, though it tends to be more severe in men. The exact cause isn’t known; genes and environment both play a part.

Many people find certain things make it worse: sun, heat, stress, spicy food and alcohol. With Puerto Rico’s sun and heat, sun protection is part of the treatment.

How we treat rosacea by video

You see Dr. Diana Nieves Castro, a Puerto Rico–licensed general practice physician with several years of emergency-department experience, in English or Spanish. There is no test for rosacea: it is diagnosed from the look of your skin and eyes and your history, so a video visit works well. Show your face in natural light without makeup, or send photos through the secure link we send you.

The doctor asks what triggers your redness, what products you use and whether your eyes bother you, for example with dry eyes. From there she evaluates, diagnoses and treats. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If rosacea could be acne, eczema or seborrheic dermatitis, the doctor explains the difference.

If you already use a rosacea treatment and just need a refill, that is a follow-up visit: see prescription refills. You need to be physically in Puerto Rico during the visit.

Your doctor

Dr. Diana Nieves Castro, MD

General practice physician

Several years of emergency-department experience.

Founding Executive Director of The Health Initiative.

Meet the doctor

Your visit in 3 steps

Video doctor visits 24/7 — book online and choose your time right away.

  1. Request your visit.

    Book a visit and choose "Doctor visit" (or "Follow-up visit" for a refill only). You pay by card when you request it.

  2. See the doctor by video.

    We send you a secure video link. It works on your phone, tablet or computer.

  3. Get your plan.

    If appropriate, the doctor prescribes and we send your prescription to your pharmacy, with a plan for avoiding your triggers.

What the visit costs

A first visit for rosacea is a doctor visit, the same price for every age, with no membership. A refill of a treatment you already use is a follow-up visit. You pay by card when you request the visit, and you get a full refund if the clinic can’t see you. See all prices.

Rosacea symptoms

Rosacea looks different from person to person. The most common signs are:

  • Facial redness that comes and goes, or stays, sometimes with burning or stinging
  • Red or pus-filled bumps on the nose and cheeks that look like acne
  • Visible small red blood vessels on the cheeks and nose
  • Thicker or bumpy skin on the nose
  • Red, irritated, watery or dry eyes

Rosacea treatment: creams, gels and doxycycline

Rosacea has no cure, but treatment improves how your skin looks and feels. Mild cases start with prescription creams or gels; for moderate or severe cases, the doctor may consider a medicine by mouth. Results take time: it can be 3 months or more.

Topical metronidazole: metronidazole 1% gel is FDA-approved for the inflammatory bumps of rosacea. It is applied to the face as prescribed.

Topical ivermectin: ivermectin 1% cream is FDA-approved for the inflammatory lesions of rosacea and is applied once a day.

Low-dose doxycycline: the 40 mg once-daily doxycycline capsule is FDA-approved for the bumps and pustules of rosacea in adults. This formulation is not meant for treating infections, and it does not improve general redness. It is not used in children under 8, and in pregnancy it can affect the baby’s teeth, which is why the doctor asks whether you are pregnant.

If appropriate, the doctor prescribes one of these options or another and we send your prescription to your pharmacy. Rosacea is not acne and does not improve with over-the-counter acne treatments.

Laser and light treatments for visible blood vessels are done in person at a skin specialist’s office; if you are interested, the doctor can point you in the right direction.

  • Use a broad-spectrum sunscreen with SPF 30 or higher every day.
  • Wash your face with a gentle cleanser and don’t scrub.
  • Keep track of what triggers your redness (sun, heat, spicy food, alcohol, stress) and avoid it.

Rosacea in the eyes: you need to be seen in person

Rosacea can affect the eyes and, if it isn’t treated, it can harm your eyesight. If your eyes are red, sore, itchy, watery or dry, or your eyelids are swollen, you need an in-person exam with an ophthalmologist (eye doctor); the doctor guides you and refers you. If eye rosacea comes with blurred vision or any change in your sight, don’t wait: you need to be seen in person that same day. For your safety, if you have severe eye pain or changes in your vision, go to the emergency room or call 911.

Why a video visit

Why a video visit
ComparisonBy videoEmergency room
Getting thereFrom home: join from your phone, tablet or computer.Drive and find parking.
Hours and timeEvery day, any time (Puerto Rico time). Video doctor visits 24/7 — book online and choose your time right away.In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2
Price$79 visit · $49 follow-up · $35 forms. You see it before you pay; no insurance needed.Depends on your insurance and on what is done.

For problems that are not emergencies. In an emergency, call 911.

How we care for you

  • We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.

  • We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.

  • Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.

  • If appropriate, the doctor prescribes and we send your prescription to your pharmacy.

  • You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).

  • In an emergency, call 911.

Frequently asked questions

Can rosacea be treated by video?

Yes. Rosacea is diagnosed from the look of your skin and your history, with no special tests. The doctor evaluates you on camera or from photos sent through the secure link and, if appropriate, prescribes and we send your prescription to your pharmacy. If rosacea affects your eyes, you also need an in-person eye exam.

What cream is good for rosacea?

The most used prescription creams and gels are topical metronidazole and topical ivermectin, both FDA-approved for the inflammatory bumps of rosacea. The doctor looks at your skin and, if appropriate, prescribes the option that suits you best. Wear sunscreen every day as well.

Can I see a doctor at night or on the weekend?

Yes. We offer video visits any time, in English or Spanish. Request your visit online and you choose your time when you book. You need to be physically in Puerto Rico during the visit.

Can rosacea be cured?

No, but it can be controlled. With treatment and by avoiding your triggers, your skin looks and feels better. Results can take 3 months or more.

What makes rosacea worse?

It varies from person to person. The most common triggers are sun, heat, stress, spicy food and alcohol. Wear sunscreen every day and note what sets off your redness.

Is rosacea the same as acne?

No. Rosacea can cause bumps that look like acne, but it is a different condition, with redness and visible blood vessels on the face, and it is treated differently. The doctor tells you which one you have.

Related topics

About this page

Author: The Health Initiative

Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)

Disclosure: Founding Executive Director of The Health Initiative

Published: 2026-10-02 · Updated: 2026-10-11