Conditions
Eczema and atopic dermatitis: treatment online in Puerto Rico
Eczema treatment can start by video. Eczema is skin inflammation that causes itching, dry skin and red patches; the most common type is atopic dermatitis. The doctor looks at your skin on camera with your help, looks for triggers and gives you a skin-care plan. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. We see adults and children of all ages.
Is it an emergency? Call 911.
Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.
See the cancellation policy
You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.
If you choose a time less than 24 hours away, it can't be cancelled or changed.
If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.
Is this an emergency?
This is not an emergency service. Call 911 or go to the nearest emergency room if you have:
- A rash with trouble breathing or swelling of the face, lips or tongue
- Eczema that worsens fast and is painful, with clustered blisters or round punched-out sores
- A rash with fever, lethargy or feeling very unwell
- Blisters or sores around the eyes
- Spreading redness with warmth and pain
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At a glance
Dermatitis and eczema
Common symptoms
- Itching, sometimes intense
- Dry, red or inflamed skin
- Rough, scaly or thickened patches
- Bumps or blisters that ooze and crust
- Burning or pain in irritated skin
- Cracks in the skin of the hands
- Other names
- Eczema · Atopic dermatitis · Contact dermatitis
- Treatment
- Moisturizers, avoiding irritants and, for flares, topical corticosteroids
- Possible complication
- Skin infection
On this page(11)
What is eczema (dermatitis)?
Eczema and atopic dermatitis are used almost interchangeably: MedlinePlus describes atopic dermatitis as a type of eczema, and it is the most common one. A different form is seborrheic dermatitis, with white to yellowish scales on oily areas such as the scalp (dandruff), the face or inside the ear.
Atopic dermatitis (eczema): long-lasting, comes and goes in flares, and is most common in children. It usually starts with itching, which is why it is called "the itch that rashes". It runs in families and often comes with asthma or allergies, but foods don’t cause it and it is not contagious.
Contact dermatitis: appears where the skin touched a substance. The most common kind is irritant (soaps, detergents, cleaning products, frequent hand washing). The allergic kind usually appears 24 to 48 hours after contact with something you are allergic to; common culprits are nickel in jewelry and buckles, fragrances, latex, hair dyes, some preservatives in creams, and certain plants.
Eczema is made worse by dry skin, heat and sweat, temperature changes, stress, colds, wool, and fragrances or dyes in soaps and lotions. In Puerto Rico’s climate it helps to wear soft cotton, shower after heavy sweating and moisturize straight away. Some reactions only appear when the skin also gets sun, for example after squeezing limes or trying a new sunscreen, shaving lotion or perfume.
Eczema treatment by video
You see Dr. Diana Nieves Castro, a Puerto Rico–licensed general practice physician with several years of emergency-department experience, in English or Spanish. She asks when the rash started, where it began, whether it itches or hurts, what products, plants or metals you touched and what you have used on it.
Then she looks at your skin on camera with your help: in good natural light, she asks you to bring the affected area close and show it clearly. From that she tells you whether it is likely eczema, contact dermatitis or something else, such as psoriasis, and how to care for it. If appropriate, the doctor prescribes and we send your prescription to your pharmacy. For other skin concerns, see online skin care; if the rash doesn’t look like dermatitis, see skin rash.
You need to be physically in Puerto Rico during the visit; visitors are welcome.
Your doctor
Dr. Diana Nieves Castro, MD
General practice physician
Several years of emergency-department experience.
Founding Executive Director of The Health Initiative.
Your visit in 3 steps
Video doctor visits 24/7 — book online and choose your time right away.
Request your visit.
Book a visit and choose "Doctor visit". You pay by card when you request it.
See the doctor by video.
We send you a secure video link. It works on your phone, tablet or computer.
Get your plan.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If needed, you get a lab order and a doctor’s note.
What an eczema visit costs
Eczema and dermatitis are handled in a doctor visit, the same price for every age, with no membership. You pay by card when you request the visit, and you get a full refund if the clinic can’t see you. A doctor’s note after your visit is included at no extra charge.
We do not bill insurance; the pharmacy and the lab charge separately. See all prices. The service is run by The Health Initiative, a nonprofit.
Eczema and dermatitis symptoms
The most common symptoms are:
- Itching, sometimes intense
- Dry, red or inflamed skin
- Rough, scaly or thickened patches
- Bumps or blisters that ooze and crust
- Burning or pain in irritated skin
- Cracks in the skin of the hands
Atopic dermatitis (eczema): symptoms, causes and treatment
Atopic dermatitis is a long-lasting skin disease that makes the skin inflamed and irritated. Its most common symptom is itching, which can be intense; there are also dry patches, reddish to dark brown, and over time scratched skin thickens. According to the National Institutes of Health (NIAMS), it usually appears in babies and children, often fades before the teenage years, and some people get it for the first time as adults. It does not spread from person to person.
MedlinePlus explains that it can start between 2 and 6 months of age and that allergies do not cause it, although many people with atopic dermatitis also have asthma or hay fever. What it does is weaken the skin barrier, which loses water and gets irritated more easily.
Treatment works in steps. The base is moisturizer every day and avoiding what irritates you. For flares, the usual start is a mild steroid cream or ointment, such as hydrocortisone, moving to a stronger one if needed. Topical immunomodulators, steroid-free creams, can be used from age 2.
For severe cases, MedlinePlus lists short-term steroids by mouth, such as prednisone; if appropriate, the doctor prescribes them and explains how to take them. For severe atopic dermatitis there is also phototherapy (controlled ultraviolet light) and biologic medicines that act on the immune system. If your case needs them, the doctor refers you to an in-person skin specialist and gives you a summary of your visit.
When a test is ordered for eczema
Besides creams, antihistamines taken by mouth, such as prescription hydroxyzine, can help with itching. If the skin looks infected, the doctor evaluates it and decides whether other treatment is needed.
A test is rarely needed for eczema. If the doctor suspects a skin infection or another cause, we give you an order for the lab test to take to a lab near you and review the result with you.
Skin care at home
Daily skin care cuts down flares and the need for medicine:
- Take short baths or showers in lukewarm, not hot, water and use a gentle cleanser instead of harsh soap.
- Pat dry and apply a thick, fragrance-free moisturizing cream or ointment all over while the skin is still damp, once or twice a day, even when there is no rash.
- Keep nails short to limit scratching.
- For contact dermatitis, wash the area well with water to remove the substance, and avoid it from then on.
Eczema in children of all ages
Up to 1 in 4 children have eczema, according to the American Academy of Pediatrics (AAP). In babies it usually starts on the face and scalp; in school-age children it shows up in the elbow creases, behind the knees, on the neck and around the eyes. It is not contagious, and for some children it starts to fade by about age 4.
The AAP recommends a 5- to 10-minute lukewarm bath daily or every other day, without bubble bath; patting dry, applying any prescribed medicine to the rash first and then moisturizer all over; dressing in cotton; and using fragrance-free detergent. Talk to the doctor before cutting foods from your child’s diet.
The doctor evaluates your baby or child by video with you on camera: you help show the skin in good light. If appropriate, the doctor prescribes and we send the prescription to your pharmacy. Patients under 21 need a parent or legal guardian on camera with ID. See our online doctor for kids and rashes in children.
When to go to the ER
These signs can mean a severe allergic reaction or a serious skin infection, such as eczema herpeticum, which NICE guidance says should be treated urgently. For your safety, go to the emergency room or call 911. See when to go to the ER.
- A rash with trouble breathing or swelling of the face, lips or tongue
- Eczema that worsens fast and is painful, with clustered blisters or round punched-out sores
- A rash with fever, lethargy or feeling very unwell
- Blisters or sores around the eyes
- Spreading redness with warmth and pain
Why a video visit
| Comparison | By video | Emergency room |
|---|---|---|
| Getting there | From home: join from your phone, tablet or computer. | Drive and find parking. |
| Hours and time | Every day, any time (Puerto Rico time). Video doctor visits 24/7 — book online and choose your time right away. | In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2 |
| Price | $79 visit · $49 follow-up · $35 forms. You see it before you pay; no insurance needed. | Depends on your insurance and on what is done. |
For problems that are not emergencies. In an emergency, call 911.
Table sources
- 1. CMS Care Compare, “Timely and Effective Care – State”, measure OP-18b: median time in the emergency department, arrival to departure, for patients sent home (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
- 2. CMS Care Compare, “Timely and Effective Care – National”, measure OP-18b (US figure) (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
How we care for you
We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.
We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.
Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy.
You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).
In an emergency, call 911.
Frequently asked questions
Can eczema be treated by telehealth?
What is atopic dermatitis?
How do you get rid of eczema?
What cream is good for eczema?
Can I see a doctor at night or on the weekend?
Is eczema contagious?
How long does contact dermatitis last?
Do you treat eczema in babies?
Related topics
About this page
Author: The Health Initiative
Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)
Disclosure: Founding Executive Director of The Health Initiative
Published: 2026-09-30 · Updated: 2026-10-11
Sources (8)
- MedlinePlus: Hydroxyzine (opens in a new tab) (accessed 2026-10-09)
- Atopic dermatitis (MedlinePlus, NIH) (opens in a new tab) (accessed 2026-09-30)
- Contact dermatitis (MedlinePlus, NIH) (opens in a new tab) (accessed 2026-09-30)
- Eczema in Babies and Children: Symptoms and Causes (AAP, HealthyChildren.org) (opens in a new tab) (accessed 2026-09-30)
- How to Treat and Control Eczema Rashes in Children (AAP, HealthyChildren.org) (opens in a new tab) (accessed 2026-09-30)
- Atopic eczema in under 12s, CG57 (NICE) (opens in a new tab) (accessed 2026-09-30)
- Seborrheic dermatitis (MedlinePlus) (opens in a new tab) (accessed 2026-10-02)
- Atopic dermatitis (NIAMS, NIH) (opens in a new tab) (accessed 2026-10-09)
