Conditions
Psoriasis: skin plaques, treatment and refills by video
Psoriasis is a chronic condition in which an overactive immune system speeds up skin growth, causing thick, red, itchy patches with silvery scales, often on the scalp, elbows and knees. It is not contagious. By video the doctor evaluates it, helps with treatments you put on the skin, and refills what you already use, if appropriate.
Is it an emergency? Call 911.
Pay now, then choose your time right away. Full refund if you cancel 24 hours or more ahead.
See the cancellation policy
You can cancel for a full refund or change the time up to 24 hours before your visit. Within 24 hours you can't cancel and there's no refund. If you don't join in the first 10 minutes, there's no refund.
If you choose a time less than 24 hours away, it can't be cancelled or changed.
If the clinic can't see you, for example because of a technical problem on our side, we refund you in full.
Is this an emergency?
This is not an emergency service. Call 911 or go to the nearest emergency room if you have:
- Red skin over almost the whole body, with chills, fever or feeling very ill
- Many blisters or pus-filled bumps on the skin, with fever
- A red, warm, swollen area that spreads fast, with fever
Help lines
At a glance
Psoriasis
Common symptoms
- Patches of thick, red skin with silvery-white scales that itch or burn
- Dry, cracked skin that itches or bleeds
- Patches on the scalp, elbows and knees
- Thick, ridged or pitted nails
- Trouble sleeping because of the itch
- Other names
- Plaque psoriasis · Scalp psoriasis
- Treatment
- Skin treatment, such as corticosteroid creams, when the medical evaluation calls for it; phototherapy and systemic medicines with a specialist
- Possible complication
- Psoriatic arthritis
On this page(10)
What is psoriasis?
Psoriasis is a chronic (long-lasting) disease in which the immune system is overactive and makes skin cells multiply too fast. They build up on the surface and form plaques. It is not contagious: it doesn’t spread to other people.
It can start at any age, but it most often begins between ages 10 and 35, or later in life, and it tends to run in families. Symptoms come and go: flares can last weeks or months, followed by periods when it improves.
Some things can trigger a flare: infections (such as strep throat), dry skin, cuts or bites on the skin, stress, some medicines, and both too little sun and sunburn. In Puerto Rico, protect yourself from strong sun: a sunburn can make psoriasis worse.
If your skin itches and is dry or red but without thick, scaly plaques, it may be eczema (dermatitis). If the itch is what bothers you most, see also itchy skin.
How we treat psoriasis by video
You see Dr. Diana Nieves Castro, a Puerto Rico–licensed general practice physician with several years of emergency-department experience, in English or Spanish. Psoriasis is usually diagnosed by looking at the skin, scalp and nails: show the patches on camera in good light, or send photos through the secure link we send you.
By video the doctor evaluates you, helps you control mild to moderate psoriasis with treatments you put on the skin and, if appropriate, prescribes and we send your prescription to your pharmacy. If you already use a skin treatment and just need a refill, that is a follow-up visit: see prescription refills.
When a specialist is needed: ultraviolet light treatment (phototherapy) is given in a skin specialist’s office, and medicines by mouth or injection that act on the whole body (including biologics) are prescribed and monitored by a specialist. If you need them, the doctor refers you. You need to be physically in Puerto Rico during the visit.
Your doctor
Dr. Diana Nieves Castro, MD
General practice physician
Several years of emergency-department experience.
Founding Executive Director of The Health Initiative.
Your visit in 3 steps
Doctor online 24/7: video doctor visits 24/7 — book online and choose your time right away. Every day, any time (Puerto Rico time). This is how you see a doctor online with us.
Request your visit.
Book a visit and choose "Doctor visit" for a first visit, or "Follow-up visit" if you only need a refill. You pay by card when you request it.
See the doctor by video.
We send you a secure video link. It works on your phone, tablet or computer.
Get your plan.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy. If you need a specialist, we refer you.
What the visit costs
A first visit for psoriasis is a doctor visit. A refill of a treatment you already use is a follow-up visit. Prices are the same for every age, with no membership. You pay by card when you request the visit, and you get a full refund if the clinic can’t see you. See all prices.
Psoriasis symptoms
Symptoms vary, but the most common are:
- Patches of thick, red skin with silvery-white scales that itch or burn
- Dry, cracked skin that itches or bleeds
- Patches on the scalp, elbows and knees
- Thick, ridged or pitted nails
- Trouble sleeping because of the itch
Types of psoriasis
Plaque psoriasis is the most common. The other types are:
- Guttate: small, pinkish-red spots on the skin.
- Inverse: redness and irritation in skin folds, such as the armpits and groin.
- Pustular: yellow, pus-filled blisters surrounded by red, irritated skin.
- Erythrodermic: very intense redness covering a large area of the body. It is serious: see the warning signs.
Psoriasis treatment
Psoriasis has no cure, but symptoms can be controlled. Mild to moderate psoriasis is treated with creams, ointments, lotions, foams or solutions, especially those containing corticosteroids, and other skin treatments such as vitamin D–based medicines. For scalp psoriasis, solutions, foams and medicated shampoos (over the counter or by prescription) are often used.
If psoriasis is widespread or doesn’t improve with skin treatment, there is phototherapy and there are medicines that act on the whole body; a specialist manages those, and the doctor refers you.
- Keep your skin moisturized.
- Learn what triggers your flares (stress, infections, dry skin, skin injuries) and avoid it.
- Protect yourself from strong sun and avoid sunburn.
- Keep a healthy weight and a nutritious diet.
Joint pain: psoriatic arthritis
Some people with psoriasis get psoriatic arthritis: joints become stiff, swollen and painful, and the neck, back or heel may hurt. Tell the doctor as soon as possible, because it can cause serious joint damage. If the doctor suspects psoriatic arthritis, she refers you to a rheumatologist.
People with psoriasis also have a higher risk of fatty liver disease, heart disease and stroke, and of anxiety and depression. The doctor can review those risks with you and, if needed, give you a lab order.
When to go to the ER
A rare, severe form of psoriasis turns almost all the skin on the body red. For your safety, go to the emergency room or call 911 if you have any of the warning signs on this page.
Why a video visit
| Comparison | By video | Emergency room |
|---|---|---|
| Getting there | From home: join from your phone, tablet or computer. | Drive and find parking. |
| Hours and time | Every day, any time (Puerto Rico time). Video doctor visits 24/7 — book online and choose your time right away. | In Puerto Rico, a median of 4 h 52 min from arrival to departure for patients sent home (US: 2 h 42 min; Oct 2024–Sep 2025).1,2 |
| Price | US$79 visit · US$49 follow-up · US$35 forms. You see it before you pay; no insurance needed. | Depends on your insurance and on what is done. |
For problems that are not emergencies. In an emergency, call 911.
Table sources
- 1. CMS Care Compare, “Timely and Effective Care – State”, measure OP-18b: median time in the emergency department, arrival to departure, for patients sent home (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
- 2. CMS Care Compare, “Timely and Effective Care – National”, measure OP-18b (US figure) (opens in a new tab), data for Oct 2024–Sep 2025 (accessed 2026-10-02)
How we care for you
We evaluate, diagnose and treat; if needed, we give you a lab order for a lab near you.
We see adults and children of all ages. Patients under 21: a parent with patria potestad (parental authority) or a legal guardian is on camera for the whole visit and shows photo ID.
Real-time video visit. We send you a secure video link. It works on your phone, tablet or computer.
If appropriate, the doctor prescribes and we send your prescription to your pharmacy.
You must be physically in Puerto Rico during the visit (visitors, tourists and cruise passengers are welcome).
In an emergency, call 911.
Frequently asked questions
Is psoriasis contagious?
Is psoriasis hereditary?
Can I get a refill of my psoriasis cream by video?
How is scalp psoriasis treated?
What if I need phototherapy or biologics for psoriasis?
Related topics
About this page
Author: The Health Initiative
Medical care provided by Dr. Diana Nieves Castro, MD (PR license 24027)
Disclosure: Founding Executive Director of The Health Initiative
Published: 2026-10-02 · Updated: 2026-10-11
Sources (3)
- Psoriasis (NIAMS, NIH) (opens in a new tab) (accessed 2026-10-02)
- Psoriasis (MedlinePlus, NIH) (opens in a new tab) (accessed 2026-10-02)
- Psoriasis: Diagnosis, Treatment, and Steps to Take (NIAMS, NIH) (opens in a new tab) (accessed 2026-10-02)
